Creating unique outdoor products for adventure-centric people. 🏔 #adventurefurther
Written by the business, not verified by us.Apricoat (apricoat.com) has a 1.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 70% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-11.
Most reviewers were unhappy with their experience overall. Customers frequently report significant delivery delays, stating that orders never arrive and they receive zero tracking updates or notifications. People struggle to reach customer support because emails go completely unanswered and phone numbers are permanently disconnected or unavailable. Furthermore, buyers note that getting assistance or any resolution for missing packages has become virtually impossible. Some people were satisfied with the actual items when received, noting that the winter coats are well-made and feature plenty of useful pockets. Reviewers also mentioned having positive experiences with previous purchases from the brand in past years before these current communication problems started.
Auto-generated from all reviews of this business. For reference only.The company doesn’t answer any emails from support. Also, their phone is disconnected. I ordered an item on the 24th. Their website states 1-2 business days to process order. They haven’t processed it or shipped it at this point. I’m not entirely sure that I’m gonna receive the product and if I should contact Apple about disputing my charge.
I ordered a jacket on Oct 20th. It is now Nov 1st with no indication of shipping or processing. I emailed support twice asking status with zero responses. Order #44606
It's been a month and I haven't heard anything from Apricoat nor have I received the jacket I bought. I've bought 2 jackets from Apricoat in the past, and It's a bit disappointing to see the lack of response to my emails enquiring about the shipping.
Ordered a jacket on 4th October, still got no news about shipment. Tried several times to contact them by email and Facebook and got no answer
Order was placed on 9/28/2025 as of 10/26/2025 I sill have not received this order. Also no tracking information.
I ordered in Early October, I have yet to receive the jackets, or shipping confirmation. It was supposed to be 3-5 day shipping. We're getting close to a month, and no word from Apricoat. In the past I have had success with their products, but no reply for shipping is frustrating.
Coat never arrived, paid extra for fast shipping but status never changed from pending to dispatched. Can't get hold of anyone for a refund so lost the money. Feels like a scam. Real shame as the coat I got from them back in 2021 was really good.
Ordered two weeks ago, haven't received any updates, item hasn't shipped. No response from support.
I ordered product on September 25, 2025 and have yet to receive anything. I had reached out a few weeks ago and have received zero communication. I LOVE my TWO expensive jackets from you folks, but this level of customer service is very disappointing.
I have emailed twice without a reply. Ordered 4 coats 2 weeks ago and have not received them yet.
Still haven't received my order. Than ask. All of my orders have been delivered at a reasonable time. I will wait till then to rate the jacket.
Absolutely no updates, no tracking number, and no response to multiple emails. Weeks have passed, and still NO products received! I made the mistake of trusting this website, and it’s clear now that it’s a complete scam. Don’t fall for it like I did. I’m currently trying to get my money back through my credit card company. Avoid this site at all costs!
Don’t have the jacket yet and have received no updates.
No shipping confirmation After a week, I haven't received shipping confirmation despite choosing DHL shipping.
I ordered a jacket on 13 September 25, but I haven't received anything yet. Despite sending numerous emails to their support center asking for information about the shipment, I haven't received any reply. The phone always sounds busy. It's probably a scam. Stay away from this vendor
It's been two weeks and the contact don't answer my request about my order
Easy to use and navigate site, order process very smooth. The best part is the fantastic products!!
I got my Apricoat jacket through crowdfunding, which has been risky, but it was delivered on time and lives up to its promise. Lots of pockets. Light. Comfortable. And at a very good price. I bought two more as gifts to friends and family - and nobody wants to give a gift that ends up being poor quality.
I emailed customer service twice regarding my order with order number described!! I RECEIVED NO RESPONSE!! I want to know when I am receiving my order!!! I am very disappointed! My past experiences with Apricoat was good.
Ordered coat. Never received. After confirmation email, no communication from company despite multiple emails. Calls to company get busy signal or message saying number not taking calls. Would not recommend this company.
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