Great product
Great product, gloves are excellent!! Customer service is second to none - so quick and thorough
About ororo Heated Apparel
Data updated- Website
- ororowear.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 100% (9/9)
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Is ororo Heated Apparel legit?
ororo Heated Apparel (ororowear.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Excellent customer service
Excellent customer service. Excellent communication. Excellent product. Thank you for helping me.
Unbelievable company quality products fantastic service …
Not only are the products better than any other heater clothing I’ve tried they have quick service. Also the batteries last so much longer. I had a glitch in my vest wiring after two years of wear, tear and washing and they have replaced it under warranty and I just paid for postage. Unbelievable company, quality products and fantastic customer service. Kayla and Julie can’t thank you enough. ☺️
Change in batteries?
I bought a vest a few years ago, and a jacket recently. Both are great quality and the vest, which I use frequently during winter, is still going strong. The only thing I would note is that the new smaller battery in the jacket has a pretty low running time compared to the older larger batteries of a few years ago (i like to use High setting so vest is over 4 hours whereas jacket is around 2ish). This now means I would need to consider buying another better battery so I get a longer lasting charge for my jacket. Just something to consider- I would recommend for those who are wearing the jacket for longer than 2 hours consider getting an additional battery- noting they have a higher capacity battery on there (which I dont think came with the jacket). So I suspect there's a strategy to drive upselling of additional batteries- whereas before I never considered this since the older larger batteries had a reasonably good running time.
My vest stopped working after buying it…
My vest stopped working after buying it years ago and they sent me an even better replacement.
Fantastic customer service
Fantastic customer service. I ordered the wrong size and Laura was very helpful and changed my order to the correct size. Ordered Friday night and received it Wednesday morning
Bought a heated jacket for my dad
Bought a heated jacket for my dad, the sizing guide is wrong the website and they refused to exchange even when I explained it's wrong on the website.
Reply from ororo Heated Apparel2026-07-24
Hi Laurence, Thank you for sharing your thoughts with us. We are sorry to hear about your experience; this is absolutely not what we want for our customers. We would like the opportunity to look into this further and explore more available solutions for you. Please reach out to us at [email protected] with your order number in the subject line so we can provide further assistance. We will continue to follow up until everything is fully resolved. Regards, ororo Customer Service
I ordered an Oromo vest for my wife
I ordered an Oromo vest for my wife. Maybe it works. Maybe it doesn't. I do not know because Oromo uses Aramex delivery to get it to customers. This is an extraordinarily bad service. It took weeks to arrive the first time. I had to return it for a larger size. And I now wait while trying to contact Aramex, who might as well not exist for all their communication.
Reply from ororo Heated Apparel2026-07-23
Hi John, Thank you for taking the time to share this, and we're truly sorry for the frustration you've experienced. Our customer service team is actively following up on your case and will assist you further. If you have any other questions, feel free to drop us a message at [email protected]. Regards, ororo Customer Service
Outstanding
I’m very happy with both the product and customer service from ORORO. The heated clothing is high quality and comfortable. A special thank you to Nikki, who provided exceptional customer service. She was professional, responsive, and genuinely helpful throughout the process. It’s rare to receive such friendly and efficient support, and she made the entire experience a pleasure. It’s great to see a company that stands behind its products and values its customers. I highly recommend ORORO for quality heated apparel and outstanding customer service.
Great quality and customer service
This company had some of the greatest customer service I have ever gotten. They’ve helped me on two different orders now and I will be a customer for life. I have 4 different heated pieces of clothing from them and the quality is amazing on each of them as well. 10/10 would recommend
Fantastic people to deal with
Fantastic people to deal with - I chose the wrong size, emailed, they were super responsive and the exchange was seamless. The mittens themselves are superb! Super-warm and great construction. Far better value than than the $50 pair I tried from an American online mob
Customer service went above and beyond…
Customer service went above and beyond to resolve my issue.
Fantastic customer service
Fantastic customer service! I ordered 2 gilets in different sizes as it was a gift, then returned the one which didn’t fit. Very helpful customer service and easy return process. The recipient was very pleased with her gilet. Would highly recommend.
Excellent service & Product
Excellent service and excellent product. I received my Ororo heated vest very quickly in the mail, it was beautifully packaged and a beautiful vest with nice batteries. Unfortunately I bought a size to large. The customer service was so excellent, and we promptly organised and exchange. My new vest is the perfect size and very warm. I'm sure my next winter camping trip will be so much more comfortable with this! Thankyou
Very quick & easy experience with ororo…
Very quick & easy experience with ororo customer service! Very satisfied.
This is the best jacket in the world!
This is the best jacket in the world!! As someone who runs cold I don’t even bother wearing my other jackets anymore I just grab the ororo everytime (important note: this is suited for a more mild winter)
Easy order correction and great customer service
I received an incorrect item with my order, but the Ororo staff was wonderful about sending a replacement right away and taking back the incorrect item. They were very attentive and easy to work with. And the products are wonderful!
I was really happy with the fit and quality
I was really happy with the fit, comfort and quality of the jacket I purchased. Looking forward to trying out the heating elements next winter. I have nearly worn out my heated vest so I am sure the heated jacket will be toasty.
Customer support was super kind and…
Customer support was super kind and helpful after a warranty issue, got my item replaced within just a few days of starting the claim.
Outstanding Heated Jeans for Winter
Outstanding Heated Jeans for Winter I absolutely love these heated denim pants! They are true to size, incredibly comfortable, and have just the right amount of light stretch for easy movement. The dark wash is attractive and versatile, so they look like a great pair of premium jeans while offering the added benefit of warmth. One feature I especially appreciate is the dual battery connection options. Being able to place the battery pack either at the waist or at the hip allows you to choose the most comfortable setup depending on your activity. The fleece lining is soft and cozy, and when the heat is turned on, it feels like a warm blanket wrapped around your legs all the way down to your knees. I've also been impressed with how well they hold up in the wash. They don't shrink, and they continue to look and fit great after laundering. I have used Ororo heated apparel regularly for horseback riding and walking my dog during the winter months in New England. These jeans are a game changer and will keep me toasty even in the coldest weather. If you spend time outdoors in the winter and want both warmth and style, I highly recommend these heated denim pants.