Great Customer Service and Extremely…
Great Customer Service and Extremely Responsive.
About ororo Heated Apparel
Data updated- Website
- ororowear.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 100% (9/9)
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Is ororo Heated Apparel legit?
ororo Heated Apparel (ororowear.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Terrible customer service!!
Terrible customer service!!! Defective product. Buyer be ware
Reply from ororo Heated Apparel2026-05-06
Hi Kimberly, Thank you for sharing your thoughts with us. We’re truly sorry to hear about your experience and the inconvenience caused. Our customer service representative has already reached out to you directly to further assist and work toward a resolution regarding the issue. If you have any other questions, feel free to drop us a message at [email protected]. Regards, ororo Customer Service
Fast delivery
Fast delivery. Lovely product. Kind customer support.
DO NOT PURCHASE FROM AMAZON
***Revised*** DO NOT PURCHASE FROM AMAZON Purchased a vest for my son. Year two I sent in a warranty claim. They refused to replace or fix jacket because it was purchased from Amazon. (After writing this review they sent me a new vest (no warranty on replacement vest.) You only get their 3 year warranty if you purchase from their website. They are selling products with an inferior Warranty on any other platform other than their website. Amazon 1 year warranty only. (Whatever deal you made with Amazon, should not affect your customer. Unfortunately you chose to chose to cost over customer.) you get your second star for replacing the vest, but only after a bad review. You still need to warranty all of your products the same across all selling platforms.
Reply from ororo Heated Apparel2026-04-30
Hi Jared, Thank you for your review, and we apologize for the unpleasant experience with the warranty process. We can understand your frustration, and this is not what we expect. Our superior will reach out to you to collect more information and assist you further. If you have any other questions, feel free to drop us a message at [email protected]. Regards, ororo Customer Service
Great service and ownership
One battery came doa but was replaced promptly by service.
The only brand for heated gilets
Excellent after sales communication and customer service. Absolutely love my heated gilet. When the button no longer activated I contacted Customer Service. It was easy to upload photos and video and I was sent a replacement straight away. Thank you! Totally recommend Ororo
Great product great customer service
I’m a nurse, and I wear my ORORO heated vest for every night shift. It has been one of my most-used essentials at work, and I’ve relied on it constantly. Recently, my vest stopped working, but it was still under warranty, so I contacted customer service. They were incredibly helpful and kindly arranged a replacement without any hassle. The customer support team was easy to communicate with, responded promptly, and handled everything efficiently, which made the whole process very reassuring. It’s rare to find a company that offers not only a great product but also such reliable after-sales support. I highly recommend ORORO—not just for the quality of their heated vests, but also for their outstanding customer service. I’ll definitely keep purchasing from them and wearing ORORO for my future night shifts.
Great product and support
Great product and support. Ordered a jacket which had heating issues after a few weeks of use. Patty in customer service was professional and friendly when guiding me through troubleshooting steps and, once confirmed faulty, arranging a replacement. A positive experience.
I’ve been purchasing heated products…
I’ve been purchasing heated products from Ororo for over a year now, and I can honestly say they are amazing. The quality and comfort have always exceeded my expectations. Recently, I bought one of their heated fleeces, but unfortunately it arrived with a defective sleeve that made it difficult to wear. I reached out to customer support, and they were incredibly kind and responsive. They sent me a replacement in less than 3 days, no hassle at all. This is what I call quality service to match quality products. Truly one of the best brands out there.
Heated Socks Return
Received a brand new pair of Ororo Heated Socks with a hole in one of the seams. Initially after contacting Ororo, they offered me a $25 credit which I thought was unreasonable. However, they ultimately sent me a new pair which was fair. I own many Ororo items, and the quality is usually top notch. The customer service is always excellent. Thank you Patty from Ororo!
Don’t waste your time or money.
Bought a down jacket close to $200. Ripped within a couple of months. Customer service said it wasn’t covered by the warranty. Don’t waste your time or money.
Reply from ororo Heated Apparel2026-04-20
Hi Jhoan, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience with the jacket. Our customer service team has reached out to you again to go over possible solutions for your situation. Please be assured that we will keep following up closely until this matter is properly resolved. We appreciate your patience and understanding. If you have any further questions or need additional help, please don’t hesitate to contact us at [email protected]. Regards, ororo Customer Service
WONDERFUL experience
They could have just followed the company policy but were willing to hear out what I had to say. This was exceptional service. Most customer service representatives lack the human element. Absolute wonderful experience despite having the wrong size and returning it!!! Most certainly coming back to ororo and buying again.
The email interaction
The email interaction, responsive, and concern was very much appreciated.
Love Ororo and all my heated vests
Love Ororo and all my heated vests. Can't spend another winter without them. Customer service is top notch too!!!
Recently I have ordered several items…
Recently I have ordered several items from your company. I am extremely happy with ALL of the items I have received. Your products are excellent in quality and ordering is made easy because of your description of each product, I was able to order the exact size for the perfect fit. I was able to work with Cedric regarding some questions I had and the customer service he provided me was SUPERB!!! My husband has worn his Heated Vest every day since receiving it and I can't wait to try out my heated Jacket and Pants during our very cold weather in Wisconsin. Thank you again and I look forward to ordering from you in the future.
Great Customer Service - Addressed My Issue Very Quickly
Kelsey is a star on the customer service team. They addressed my issue quickly (battery). They tried troubleshooting with me, but when that didn’t correct it, they sent a replacement right away.
Customer care that goes above & beyond
I had an unfortunate situation due to a family emergency and the Ororo team put my mind at ease by supporting me and going beyond their standard process. That level of support, along with a stellar product line, is what keeps me coming back to Ororo, time and time again.
Supports Their Product and Consumers
I needed help as my heated vest wouldn't stay powered due to a defective battery. Customer service agents were extremely helpful and efficient in exchanging the defective battery and now my vest is working like it's brand new. I have two different styles of the vest - one with down feathers for colder hikes and another for work that's thinner and keeps me mobile (transport RN). I recommend Ororo to everyone who asks about my heated vests! Solid brand.
The customer service agents responded quickly to my request
The customer service agents responded quickly to my requests and helped to resolve the wrong size issue for an item that i had received. A smooth process with replacing the item.
I love the product reliability
I love the product reliability. I purchased the Ororo product $3.5 value for last 3 years. The products have excellent quality. None of the products have failed the performance for last 3 years. I sent $2k products to my families for the gifts. They are happy to wear every day. I wear the Ororo every night. I love it.