There was an issue with my vests…
There was an issue with my vests function and they responded with replacement. They also were very thorough in assessing the issue so that a proper replacement could be made
About ororo Heated Apparel
Data updated- Website
- ororowear.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 100% (9/9)
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Is ororo Heated Apparel legit?
ororo Heated Apparel (ororowear.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
The ororo team was super helpful
The ororo team was super helpful! Making sure I had the means to ship my old vest back and they sent me a brand new one for only the cost of shipping!
Luke was really helpful when it came to…
Luke was really helpful when it came to replacing my gloves. He continuously followed up to make sure the process was going smoothly. I truly appreciate all of his help.
I received my heated gloves and the…
I received my heated gloves and the right one would not stay on...I contacted Ororo customer service and received a reply immediately- Luke went above and beyond to correct the issue and get a new pair out to me right away-He always responded to my emails/questions. I received the replacement gloves within a week ! I am very impressed by Ororo's customer service and will highly recommend to everyone. Thank you-Kim
I can’t express enough how much I love…
I can’t express enough how much I love ORORO! I’ve purchased several items from them including a vest that I’ve had for about a year or so. It randomly stopped working, so I reached out to customer service regarding the warranty, and after a bit or troubleshooting they ended up sending me a replacement vest. The process was extremely quick and easy, and the customer service department was extremely knowledgeable and friendly.
Excellent
Excellent, caring customer service. Problem was resolved.
Excellent Customer Service
I had a battery where the charging port broke off inside and would no longer charge. I reached out to the company via their online warranty claim and received a response within 24 hours. My replacement item was shipped out immediately and received within 5 business days. Customer service was prompt and polite at all times
customer service was amazing
customer service was amazing! Aven was so helpful and even with the vest being ordered a while back, still able to get me a replacement and was delivered so quick!
Ororo replaced a vest that began to…
Ororo replaced a vest that began to malfunction one year after it's purchased. I had to send them the relevant information to verify what was happening with the vest but they readily accepted it and immediately sent me a new one. I took a chance in asking if they might consider sending me a new one in a different color and they even went so far as to do that. Really impressed with their warranty and assistance throughout the school process. Very seamless. Ivy was lovely to deal with.
Good service
Quick delivery, well packaged, unfortunately the size was to big, but received a replacement order with perfect size within a couple of days. Very happy with the product and the very good service.
Made me pay 5 bucks for warranty return
The battery was faulty and for a “warranty replacement” the made me email them twice and then send them a VIDEO of me proving that the dead battery wouldn’t charge AND THEN made me pay 5 bucks for shipping. It would have been easier to just order an entire new vest, swap out the batteries, and return it that way.
Reply from ororo Heated Apparel2026-03-04
Hi Jeannette, Thank you for taking the time to share your experience. We’re truly sorry to hear that your experience with our customer service did not meet your expectations. For warranty claims, we sometimes request photos or short videos to confirm the situation and ensure we send the correct replacement. However, we understand that the process may have felt burdensome, and we truly appreciate your feedback. We’re also reviewing our warranty procedures, including shipping-related policies, to see where we can improve the overall experience. If you have any further questions or need additional assistance, please feel free to contact us at [email protected]. We’re always happy to help. Regards, ororo Customer Service
I had a problem with my coat heating…
I had a problem with my coat heating after a couple of weeks. Aven, in customer support, was very helpful in checking it out. He was always very pleasant and got back to me right away. He ended up having a new coat sent and then checked to be sure I received it and if everything was good.
ORORO Canada absolutely exceeded our…
ORORO Canada absolutely exceeded our expectations! We first bought one of their heated vests for our daughter, who works as a large‑animal veterinarian and spends long hours outside in the freezing eastern Ontario winter. Her vest kept her warm and comfortable for a full eight hours, and the fit was spot‑on. The quality is outstanding. We were so impressed that we ordered vests for ourselves for an upcoming trip to Iceland so we could pack lighter. My husband’s vest was a size too big, but the return and exchange process was unbelievably smooth. Nikki from customer service was amazing—friendly, communicative, and on top of every detail. She made sure we received the replacement quickly and confirmed we were happy with it. Between the exceptional warmth, great fit, and truly stellar customer service, ORORO Canada has earned a glowing five‑star review from our whole family.
Possible Defective Vest
I believed that my vest was defective and contacted Ororo directly, as the vest was warranted for one year. I explained my issue and a response from Ororo was received almost immediately with suggestions to try before going through the return process. I was so surprised at the quick response and went through the list provided by Ororo and the vest worked. It turned out that it was operator error! So happy with the results and that I received a response in such a timely manner.
The ororo team was great and responded…
The ororo team was great and responded quickly when a problem arose. Would recommend them.
Amazing Company
What a great experience I had woth this company. Ordered a jacket and was disappointed that I needed to get a different size. Customer service was on point! I returned it and ordered the size i needed. Quick responses made the process easy. As for the jacket, AMAZING! I live in Alaska where temps are -40* consistently. Highly recommend!!!
Product, service and support are awesome.
I bought a medium and a large vest at Christmas for a single person. We were nervous that the size would not be correct so we ordered two. The product was so awesome that I decided to keep one for myself. However, the large was too small for my rotund waste so I decided to exchange it for an extra large. Nikki, in the service and support area at ORORO, was awesome. She and service and support team guided me through the whole exchange process. It worked seamlessly.
Excellent/over the top customer…
I had excellent/over the top customer service from a rep named Lavinia. She was professional - yet personal, and made me feel valued as a customer. She spent time trying to resolve my issues over email, requesting screen shots of the problem with my device and helped with the paperwork I would need to send back to her. She was always quick to get back to me with a friendly greeting, while walking me through how to get resolution. To be honest, I was quite surprised!
Excellent customer service
I had difficulty getting the package delivered by DHL. Ororo’s customer service was right on it, before I even contacted them. Outstanding customer service! Excellent products. I’ve owned several heated vests, given many as gifts, I also have the heated gloves. Overall I love their products. My suggestion would be heavier duty zippers. On all of my vests the pocket zippers go first, then the front zipper. Usually after a year of fairly constant wear in a farming environment.
Awesome coat
Awesome coat, great for the blizzard weather and attending outdoor events.