ororo Heated Apparel (ororowear.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I absolutely love my heated vest. It’s comfortable, cut well and stylish. I purchased this specifically because it has the heated collar and pockets. The battery doesn’t last as long as I would like, even on medium, so I purchased a second one. That worked out well, because it balances the weight of the first battery when I keep it in the opposite pocket. I originally bought a small, but because of “the girls”, I had to size up. I’m 5’, 110lbs.
I absolutely love the coat, and my pants and my vests,, I wear them year-round at work in the ice rink and I'm a walking ad advertisement for Ororo
I love my 2 Ororo jackets! My family love each of theirs as well! High quality and excellent customer service!
Great useful products with well trained and knowledgeable, attentive customer service.
Great quick service from start to replacement product.
The customer service representative was extremely pleasant, very responsive, and provided exceptional service in replacing a faulty vest (shipped from the factory with a missing connector). Would highly recommend Ororo's heated apparel and their customer service is outstanding!
The experience that I received was exceptional! Could not have been any better.
I ordered a vest for my wife on 12/13/24 and she absolutely loved it. In February of 2026 it stopped working. Contacted customer service to see if I could get the best repaired, we worked through several troubleshooting issues but resulted in sending the vest back. We received a brand new vest, did have to pay for the return shipping but very happy with how the process went. Also they followed up to make sure it was received and working as intended. Thank you Aven in Customer Service, I will be continuing customer in the future!!
I received an Ororo heated vest for Christmas and I loved it! After a couple months of regular use I noticed a loose connection in the wiring. I contacted customer service and they quickly issued a shipping label to return my vest, and as soon as it was shipped they sent me a replacement. I know others with Ororo heated products and none of them have had any issues. I honestly think mine was just a fluke. But the superior customer service and dedication to providing a quality product has me sold. I’ll definitely be investing in more Ororo products.
My jacket stopped conducting heat. I explained the problem to the company and they quickly offered to replace it at no charge to me as it was under warranty. They quickly shipped it out to me.
I own multiple ORORO items and am a loyal customer. Customer support helped me use a code i earned through the toasty club after I had already submitted my order. Very pleased with the ORORO team. Thanks!
I had to change the size of my order twice. The customer service was excellent and the exchanges were dealt with speedily.
Great company to deal with, bought a heated Gilet which ended up being too big, contacted Ororo and had a speedy response on arranging an exchange, all done within 5 days. Would highly recommend them, great product, love it
I received fantastic customer service with great communication and a very fair resolution. I would absolutely recommend Ororo to anyone.
Bought the heated socks and the sizing is a joke. The large is more like an XL. Contacted the company who would not offer an exchange.
Hi David, We’re sorry to hear that the sizing did not meet your expectations and we understand how frustrating that can be. Regarding your exchange request, we’d like to clarify that socks are classified as non-returnable and non-exchangeable items under our policy due to hygiene reasons. We truly appreciate you sharing your feedback on sizing, and we will pass it along to our team as we continue improving our products and customer experience. We would still welcome the opportunity to review your case and see if there may be a possible solution. Please feel free to contact us again at [email protected] , and kindly include your order number in the subject line so we can assist you more efficiently. Regards, ororo Customer Service
I love love my ororo vest . Unfortunately it did malfunction after 3 months but I reached out to them and they replaced it for me ! Such good customer service !
Great products. Very useful in winters in Michigan. Good customer service.
I absolutely love my ororo heated jacket it works great, keeps me very warm and the battery life is incredible i also have a milwaukee heated jacket but the ororo is 100% a better jacket all around then the milwaukee one . I have had my heated jacket for 2 1/2 years and my power button just broke on March 12 and I emailed them had a very easy process of them sending me a brand new jacket which arrived today March 17. I was only without a working jacket for 5 days. I highly recommend this company and their jackets.
I bought a pair of socks which were £89.99 they were on offer the were tight so needed to send them back the refused a return or refund because they were a reduced item so beware
Hi Jill, We’re very sorry to hear that your experience did not meet your expectations. Regarding your concern, according to our return and exchange policy, socks are classified as non-returnable and non-exchangeable items due to hygiene reasons. We understand this may be disappointing, especially if the fit was not as expected. That said, we truly appreciate you sharing your feedback with us. We will make sure to pass it along to our team as we continuously work to improve both our products and customer experience. Please also note that our customer service team is already following up on your case and will continue to assist you as best as possible. Thank you for your understanding. Regards, ororo Customer Service
Cannot recommend Ororo enough. Love my heated vest. It’s my go-to gift an Ororo to family and friends.
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