ArchitecturalDepot.com

Incredible service and so helpful

Incredible service and so helpful, have never used anyone even close to their level. The product was top notch, I could not have asked for more.

Quality products

Quality products. Quick deliveries.

I’ve been buying from them for over…

I’ve been buying from them for over twenty years. Always great service and products are top notch.

Extremely Unprofessional Business

Tremendously unprofessional customer service in the returns department. I placed an order in the summer of 2025 for columns. I received the product and found the item to be an inaccurate website description. I requested an RA# and was provided with the return address. I paid $900 for the product to be shipped back by UPS freight. I waited for several months for a refund once I was aware it had been delivered back to the warehouse. After several phone calls to the return and accounting department I was told the product was not delivered. I provided all tracking info to show proof of delivery and was told they couldn’t help me. I requested my bank to retrieve the funds back; but shortly after Architectural Depot charged my acct again, I have asked to speak with supervisors and have yet to receive a call back. DO NOT ORDER FROM THIS COMPANY. Their products are misrepresented online, they refuse to rectify the situation and they steal your money!

Love their products

Love their products. Easy to install. Add the WOW factor to otherwise plain wood features!!

No product, no follow up, nothing.

Hello, We placed an order for beams after significant planning and were assured at the time of purchase that the product was in stock and would ship within six days of ordering. That initial ship date passed, and the delivery was then delayed to the 15th, and again to the 21st. It has now been over a month since we placed the order. During this time, we have received no proactive communication or follow-up from your team. I have both called and emailed on multiple occasions and was told each time that someone would “get to the bottom of it,” yet no one has followed up and we still have not received the product. We were genuinely excited about this purchase and planned our project timeline around the original shipping commitment. Unfortunately, the lack of communication and continued delays have been very disappointing. At this point, I am asking for a clear and immediate update on the status of our order, including a confirmed ship date, or guidance on how you plan to resolve this matter. Thank you for your prompt attention. I look forward to your response. Kimberly

The delivered wood was absolutely beautiful

The delivered wood was absolutely beautiful! I just wish the online website would have provided "out of stock" on the items I purchased. I made the purchase in November and I didn't receive the order until January. This project was for built in shelves and one piece of delivered wood was noticeably lighter than the rest.

Talked with a rep who knew her…

Talked with a rep who knew her products, and was able to insure my order was correct. This could have been screwed up easily. Delivery time was reasonable and arrived in good shape.

Great selection, good prices, and fast ship.

I purchased about a dozen shelf brackets from ArchitecturalDepot.com. The website contains a huge number of products. The ordering process went smoothly. They have an easy to use website that is well illustrated with detailed specifications of the product. The shipment was carefully padded to prevent damage and came quickly. The brackets I received are extremely well made. I can recommend them without hesitation.

We decided to do a small remodel to our…

We decided to do a small remodel to our game room a couple weeks before Christmas. As we were putting reclaimed barn wood on the walls, we decided to upgrade the bar with rusted galvanized. It made the bar standout. We didn’t expect to receive it as fast as we did. It came well packaged and within a few days. Absolutely beautiful and easy to work with. We would absolutely purchase again.

Great Job

Excellent array of relevant and high quality products, easy to navigate website and quick delivery.

Delivered a odd trim piece that we…

Delivered a odd trim piece that we needed to complete a rehab. Fast delivery great parts.

Corbels and onlays

The products I purchased were exactly what I needed for my project. The prices were great and the products arrrived quickly.

Great product for a fair price

Excellent product and customer service…

Excellent product and customer service when we had issue with delivery

All good quick and ready

Beautiful products

Beautiful products, they always add the final touches that make the house a home!

Receives my items quickly and well…

Receives my items quickly and well packaged. Great quality!!

Very helpful and knowledgeable

Very helpful and knowledgeable. Impressed with the look of my faux beam samples.

Amazing customer service!

Amazing customer service and product arrived as described!