ArchitecturalDepot.com (architecturaldepot.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 86% of reviews are 4 stars or higher and 10% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-11.
What people say
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Zion Patton · 1 review · Experienced 2026-04-24 ·
★★★★★
Warning- They will take your money
I ordered several real wood beams for a major home renovation project—thousands of dollars worth of premium materials I needed to actually build with. What I received? A completely different customer’s order dumped on my doorstep. Their mistake. Their screw-up. And now I’m the one paying for it.
I immediately contacted customer service, explained the situation calmly, and sent proof of the mix-up. Their response? “We need approval from upper management.” No refund. No replacement beams. No follow-up. I’ve called multiple times, left messages, and sent emails—crickets. They’ve ghosted me while I’m out several thousand dollars with nothing to show for it. My project is stalled, my money is gone, and these people can’t even pick up the phone.
This isn’t a “shipping error.” This is straight-up incompetence bordering on fraud. They took my payment, sent the wrong stuff to the wrong people, and now they’re dragging their feet on fixing it like they’re hoping I’ll just disappear. Newsflash: I’m not going anywhere until I get my money back or the correct beams.
If you’re thinking about ordering anything from this company—beams, lumber, anything—DON’T. Save yourself the headache, the stress, and the lost thousands. There are plenty of reputable suppliers out there who actually deliver what you pay for and stand behind their service. This place is a joke. Steer clear.
I will be pursuing every possible avenue—chargebacks, BBB complaints, small claims court, whatever it takes—to get my money back. Consider this review your warning.
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carly brant · 1 review · Experienced 2026-04-02 ·
★★★★★
The customer service was incredible
The customer service was incredible, the product is beautiful, the pricing was the best out there for what we needed and it arrived faster than we could have even expected. What more could we ask? We will shop here again.
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Andy H · 1 review · Experienced 2026-04-13 ·
★★★★★
Had an issue with shutters I ordered…
Had an issue with shutters I ordered when received. After a call to them, the next day new replacement shutter were shipped out to me hassle free. Very happy with their quality and services.
Andy H.
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Jonathan Hill · 2 reviews · Experienced 2026-04-09 ·
★★★★★
Deep scratches
I received what I ordered and in the timeline expected but the baseboard was shipped loose and dirty. When I got the trim out of the box the company had not even bothered to wipe the heavy dirt/dust off and I found a number of deep scratches which I ultimately had to sand out - removing finish in the process.
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G Barton · 1 review · Experienced 2026-03-26 ·
★★★★★
I recently purchased shutters from…
I recently purchased shutters from architectural Depot. The salesperson was very helpful when I placed the order. The shutters were beautiful. Unfortunately, there was some damage to a few of them that occurred during shipping. I called architectural depot and they made arrangements to send new shutters to replace the ones that were damaged. Overall, it was a great experience.
Amazing products at a EXCELLENT price and shipping comes really quick to your door ! Order now !
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Anthony Lena · 3 reviews · Experienced 2026-03-01 ·
★★★★★
Bought several building materials such…
Bought several building materials such as custom gable vents over several years! Outstanding service , quality of products is above and beyond highly recommend
Anthony
Aaa pest wildlife removal LLC
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Phil Reiser · 1 review · Experienced 2026-03-20 ·
★★★★★
My original order was missing a piece…
My original order was missing a piece so I left a message and said I ordered four pieces but only receive three within a week. They shipped me the other piece.
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A Lee · 1 review · Experienced 2026-03-10 ·
★★★★★
Surprisingly fast
Fast shipping... The only issues were some of the 14 knee brace corbels were slightly off in sizing (less than a 1/4") difference. But not noticeable once installed.
The other odd thing is I ordered 14 in cedar , but two of them were made with Douglas Fur rather than cedar. Again not noticeable and not an issue when painted an Installed.
Bottom line, YES I would order from Architectural Depot again.
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Robin Doyle · 1 review · Experienced 2026-03-16 ·
★★★★★
Great service faux beams and outdoor window shutters
Great service. Quick delivery! Excellent product!
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Paul Walchli · 3 reviews · Experienced 2025-12-15 ·
★★★★★
Another zero stars.
Another zero stars.
Same issues with delays and delays and more delays ... then got broken products. I ordered trim from ArchitecturalDepot.com in December. I kept being told the vendor was running late. I finally got the product in early February and all the trim was busted. I called and they apologized, reordered, got a "it's in the mail" email a few weeks ago, and nothing. It's now March. I emailed that I want my money back, including shipping, so we'll see what they say. It's past way too late for the trim.
I don't care about their vendors. I didn't order from them. I ordered from ArchitecturalDepot.com. Never again, and I would never recommend them.
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PrathS · 2 reviews · Experienced 2026-02-12 ·
★★★★★
Ordered Beams of a specific color and…
Ordered Beams of a specific color and they delivered a horrible job where the stain looks black. There is no variation. This happens when stain is applied improperly. So no matter what color you select, the stain is going to come out dark since these are faux beams and not actual wood. So despite what’s advertised, looks like their options are black, kinda black, sorta black, almost black. After spending 7k+, all they had to offer was an “it is what it is, no take backsies”. Horrible customer service. No offer of any resolution, not even a discount. Lost thousands for an important remodel. Will never trust this company.
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P Marks · 1 review · Experienced 2026-02-27 ·
★★★★★
ZERO STARS IS THE ACTUAL RATING!!!
ZERO STARS IS THE ACTUAL RATING!!!
I ordered 4 faux beams from ArchitecturalDepot.com on January 25, 2026. At the time of purchase, the estimated DELIVERY window provided was February 2 – February 4. This timeline was a critical part of my shopping decision because the beams were intended to be used to build a wedding ceremony arch for a wedding the second week of March.
On February 4th, I received an email stating the item was “in production but running late” with a new SHIP date of February 10th (note: this changed from a delivery estimate to only a ship estimate). The very next day, February 5th, I received another email contradicting the previous (February 10th) update, now the beams were on BACKORDER, not in production as previously stated, and the new ship date was moved to March 3rd. That same message suggested contacting them if I needed something sooner because similar products might be available.
Because of the wedding timeline, I called immediately and explained the situation to a customer service representative. I clearly stated these beams were for a wedding arch and that a March 3rd ship date would not leave enough time for construction. She told me she understood and offered to substitute different beams that were described as “already in stock and ready to go.” On her recommendation, I remained on hold while she verified this with the warehouse. After she confirmed availability, I accepted the substitution she recommended and received a revised order confirmation.
The new order confirmation stated “usually ships in 10–12 business days.” When I asked about this, she assured me it was an automatic system message and that the replacement beams would ship within the week once a freight carrier pickup was scheduled.
Despite those assurances, the order continued to be delayed. Because the updated invoice referenced a 10–12 business day shipping window, I decided to wait until February 18th to check again (10 days after the new order was placed). When I called on February 18th, I was told there was another delay and that the new ship date would be February 20th. When I expressed my frustration about the delay, I was told the beams were put through production as a quality control measure and that they would be out of production by the end of the day, the following morning at the latest. Because of this, the 20th was the earliest they could schedule a truck for pickup. On the evening of February 19th, I received another email, moving the ship date once again. This time, the ship date moved to February 24th. Absolutely frustrated, I waited. On February 25th, I checked the order status and it showed that the expected ship date was still February 24th. I once again called to get the correct status and the customer service rep told me she would contact the warehouse and find out what was going on and email me with a status update. Shortly after that phone call, I received the email and it stated that the order was now expected to ship March 2nd.
At that point, frustrated and angry, I immediately called back and told them I wanted to cancel the order because the beams wouldn't arrive in time for use to construct the arch before the wedding. The individual I spoke with told me the order could not be canceled because the items were custom order items and once they enter production, they can't be cancelled. Keep in mind, the original "custom" beams I ordered were cancelled because of a backorder issue and replaced with in stock, ready to ship items. I attempted to explain more than once the constant problems I've encountered with this order only to be repeatedly told there was nothing they can do, once a custom order enters production, it can't be cancelled.
My experience with architectrualdepot.com has been nothing but disappointing. This experience has been clouded with multiple conflicting status updates (on backorder vs. in stock vs. in production), repeated shipping delays, and assurances that ultimately amounted to nothing. Finally, the most recent (possibly fictious) expected ship date makes this product impossible to use for the upcoming wedding giving it zero value to me.
Based on my experience, I strongly recommend that anyone needing faux beams or similar architectural products research alternative suppliers before ordering from architecturaldepot.com. Especially if you have a firm timeline or event deadline that cannot move.
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Candance · 2 reviews · Experienced 2026-02-05 ·
★★★★★
Quality products and quick delivery at…
Quality products and quick delivery at great prices! I’m so glad I found their website. I am literally ordering more today.
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Matthew Fleishman · 2 reviews · Experienced 2026-02-18 ·
★★★★★
Excellent product and great service…
Excellent product and great service with quick shipping, well-packaged.
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Gary Johnson · 1 review · Experienced 2026-02-05 ·
★★★★★
Second time doing business with…
Second time doing business with architectural Depot. Completely satisfied again! Bought cedar shutters, top quality, very well-made!
Make the house look even better than what we thought they would.
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Mike · 1 review · Experienced 2026-02-18 ·
★★★★★
I purchased a kick board
I purchased a kick board. I wanted to return the item. I was given an RMA number and no address to return the item. The website failed me and customer support could not give me an address let alone a return label. Worst shopping experience I have ever had online.
Shipped my ceiling medallion quickly. Was exactly as expected. Happy with purchase and company.
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John Schutzman · 2 reviews · Experienced 2026-01-11 ·
★★★★★
Great experience in ordering shutters
The staff was very helpful in answering my questions on shutters. He also provided me with the exact model numbers I would need for the hardware.
I am very impressed with the quality of the shutters. These are not the cheap low quality shutters I saw at Lowe’s, Menards and Home Depot. I would strongly recommend this company and its staff.
When I placed the order it showed a shipping date of about 10 days out but to my surprise I received my items within just a few days! Super fast and packaged well the finish product looks amazing!!!
