Art3d (art3d.com) has a 4.1 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Home & Garden and its reputation is good. 79% of reviews are 4 stars or higher and 16% are 1 star; The business has not yet replied to negative reviews; 45 of them were added in the last 12 months. Last updated 2026-08-10.
I am very grateful that Art3D are willing to give me a refund on the product I purchased. I was disappointed in the the product. It was not what I thought it would be. The depth of the pattern is too deep for a ceiling.
I had to follow up three times (took a day waiting, just to respond back with a, we will look into this) just to determine the status of my order. After waiting a full week, I was then told it would not ship until next week. At no point was I proactively updated. When I asked whether a discount could be offered due to the delay and inconvenience, I was told the item was already on clearance. The only alternative presented was a full refund, which was not a practical solution because my customer has already been waiting for the order. Not a deal breaker, just not ideal. The response time and follow up is more the reason behind my rating. At this point, my only option was to ask that it be shipped as soon as possible. So far, the overall experience has fallen well below an acceptable standard, particularly in terms of communication, accountability, and customer service.
The samples that I ordered came quickly. I am pleased with the choices and I know we will be able to decide on 2 different colors that will work in our Wellness center.
Fast delivery easy to match up with other tiles
We placed an order that showed in stock but it was not
I am absolutely impressed with not only the quality of the WPC Slats I received (Walnut) but also the cost of shipping (FREE) and how quick shipping was. I have product from Wood Veneer Hub and not only is it almost double the price as what is offered by Art 3D, but it doesn’t feel as good in quality. The waterproof WPC slats look very real like stained wood and it looks triple the price
Very helpful with choosing a pattern for the ceiling times. Excellent communication
I really wanted this product to work and spent a significant amount of time sourcing the correct finish for a client project. Unfortunately, the experience was inconsistent across multiple orders and vendors carrying the Art3d product line. Several shipments arrived in the wrong color/finish despite being labeled otherwise, which created delays, additional returns, and unnecessary coordination for an active design project. The panels themselves can look nice once installed, but buyers should be aware that finish consistency and fulfillment accuracy may vary depending on the seller/vendor. I would strongly recommend confirming the exact finish before ordering, especially if color matching is important to your project.
The product was just what I saw online very nice and true to color. I am very pleased with it and the service was fast. I also appreciated that I was sent a delivered notice by this company as we had work going on at our house and thought the delivery was a workmans supply.
My experience has been awful. I can’t get an expected delivery date nor any shipper number. When I call customer service I get an English as second language agent who is difficult to understand and completely helpless in providing service. I will have to contact my credit card company to reverse charges given their failure to deliver. Very disappointing.
Great product with wonderful customer service! I was sent the wrong color of wainscoting. I contacted the company, they asked for photos and once the error was confirmed they immediately processed a return label and sent out a replacement! They were very easily to get in touch with and very responsive! Highly recommend this company!
great look as a accent wall. easy to install.
Product quality is great and delivered securely. Ordering was a bit wonky, after confirming my address twice, they returned to inform my preferred color was out of stock. In fact, only 2 colors were available. I modified the order, which was then shipped promptly.
Great customer service and worked with me on getting the right amount needed for my project.
Cool product works how it should showed up before estimated delivery date and decent price point, all important to me and honestly was blown away cause it looks really nice.
I had a frustrating experience ordering directly from ART3D’s business website. After placing my order, I was contacted and told the item was out of stock. What didn’t sit right with me is that I was then told the exact same item was available on Amazon where ART3D is also the seller — but at a higher price. That felt like a classic bait-and-switch situation. If the product wasn’t actually unavailable and could still be sold through another channel at a higher cost, that should have been disclosed upfront before I placed my order. I understand inventory issues happen, but transparency matters. This experience left me feeling misled, and it’s made me hesitant to order directly from the company again. I hope ART3D improves how they handle stock availability and pricing consistency going forward.
Quick shipping! Arrived in 4 days! Tiles were just as described - and very easy to install. I’m gonna need more so I will order again. Super happy with the whole transaction! Great experience all around!
61 reviews matching