Artist hand (artisthandbeauty.com) has a 3.5 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-10.
First of all, it was awful putting it together… And a lot of waste of space, the top and the bottom could be more usable space instead of wasted space. Drawers should be different depth to accommodate for a salon use. Very disappointed.
Reply from Artist hand2026-02-12
Hi,
Thank you for taking the time to share your honest feedback. We’re very sorry to hear that the assembly process and storage layout did not meet your expectations.
We understand how important functionality and efficient space design are in a salon environment. Your comments regarding the drawer depth and usable space are truly valuable, and we will share this feedback with our product development team for future improvements.
If there’s anything we can do to assist you—whether with assembly guidance or exploring possible solutions—please feel free to contact us directly. We’re here to help and appreciate the opportunity to improve.
Thank you again for your input.
More Muscles Needed!
We are enjoying our Massage Chair, so many features.
The delivery was a bit unexpected; more muscles was needed. My son was the only person home when the massage chair was delivered. My son signed for the chair. The Delivery Driver left the chair on a pallet in our driveway; he did not help my son to get the 150 pound chair into our house...my son found a dolly. My husband had been in the hospital at the time. If my husband was home, he would have given the Driver a tip to help assist him.
Ordered 1750$ worth of stuff. 3 chairs and a 2 pack of mats. 2 of my chairs had damage to the paint and base plate cover(rubber circle that goes around the base plate was ripped). For the mats?… (I
only received 1 of them) completely separate without them letting me know or telling me a single thing, and somebody tried to steal my mat off my business’s front porch as I left it unattended. Obviously not knowing when it would show up due to company fault. I had to run around and ask other businesses around and luckily they spotted my package.Do not trust this company, they will use Ai to do all customer service and you will not speak to a real human. As I said before, they had a deal for a 2 pack of Mats(I only received one) which I am very upset about considering the option to order clearly states it’s a 2 pack for 110$. If you’re a business owner looking to start a barber shop or salon, spend the money. It’s not worth it to deal with companies like this, who only want to get over on us. Extremely disappointed. They will plaster their 5 star reviews all over the site when in reality they are a 3 star business for a reason. Be extremely careful and diligent when working with this company if you do decide to do so.
Reply from Artist hand2026-02-12
Hi,
We’re truly sorry to hear about your experience and understand how frustrating this must have been — especially when preparing for your business. That is certainly not the experience we aim to provide.
Regarding the shipment, your order was sent in multiple packages due to size and warehouse handling. We apologize if the split delivery was not clearly communicated. We are currently reviewing the mat shipment tracking and the reported damages to ensure this is addressed properly.
As for the damaged items, we take product quality seriously and would like the opportunity to make this right — whether through replacement parts, replacement units, or a suitable resolution.
We also want to clarify that our customer support team consists of real representatives. While we may use automated systems for efficiency, every case is reviewed and handled by a real person.
Please contact us directly at [your support email] with your order number so we can prioritize and resolve this immediately. We are committed to finding a fair solution for you.
Haven’t received my package and have no up date on date of livery tracking company has not update anything send 12/30/25 I’m really to call bank and rep
This order case your email doesn’t work an their is no phone number to call not happy at all
Reply from Artist hand2026-02-12
Hi,
We’re very sorry to hear about the delivery delay and the frustration this has caused. We completely understand how concerning it is when tracking hasn’t updated.
We are actively checking with the carrier regarding your shipment that was sent on 12/30/25 and will escalate this to get a clear status update as soon as possible.
Our support email is fully operational, and we sincerely apologize if you experienced difficulty reaching us. Please contact us directly at [email protected] and include your order number so we can prioritize your case immediately.
We kindly ask that you allow us the opportunity to resolve this before contacting your bank, as we are committed to making this right.
Thank you for your patience — we are here to help.
D
Daniel Smith · 2 reviews · Verified · Experienced 2025-12-29 ·
★★★★★
It's a nice ride!
The massage is really good, but I wish that the function buttons on the control panel were back lit. They are herd to see without a direct light hitting them.
I received the wrong chair, and their ads says that we can try the massage chair for 365 days but now the company doesn't want to change the massage chair even though I explain that what I was expecting was the color that matches my living room furniture. This is unacceptable 😡
Reply from Artist hand2026-02-12
Hi,
We’re very sorry to hear about your experience and understand how disappointing this must feel. Receiving an item that does not meet your expectations — especially regarding color — is frustrating, and we sincerely apologize for the inconvenience.
We would like to clarify whether the item received matches the model and color selected at checkout, or if there may have been a fulfillment error. If the wrong chair was shipped, we will absolutely investigate and correct the issue.
Regarding our trial policy, we are happy to review the details of your order and explain the available options, including exchange or return procedures.
Please contact us directly at [[email protected]] with your order number so we can prioritize your case and work toward a solution as quickly as possible. We are committed to resolving this properly.
Thank you for bringing this to our attention.
My massage chair stopped working after 2 months. A bracket is broke that holds a small circuit board and the plugs come unplugged everytime you use it after a minute. I paid $1800 for the chair... they will not make it right so far. I've been trying since the spring of 2024. I was well within the 1 year warranty....
Reply from Artist hand2026-02-12
We’re truly sorry to hear about your experience. A product malfunction — especially within the warranty period — is understandably frustrating, and we sincerely apologize if you’ve felt unsupported during this process.
We take our 1-year warranty commitment very seriously. A broken bracket or electrical connection issue is something we absolutely want to review and resolve properly.
If you’ve been trying to reach us without resolution, that is not the level of service we intend to provide. Please contact us directly at [[email protected]] with your order number, and we will escalate your case for immediate review.
We are committed to finding a solution and making this right.
I never received my chair .After a couple of weeks with emails and calls to the delivery company still there is no response. I don't know if the company is a scam or not.
Reply from Artist hand2026-02-12
We’re very sorry to hear about the delay and understand how concerning this situation must feel. Not receiving your chair and being unable to get clear updates from the delivery company is understandably frustrating.
Please rest assured that we are a legitimate business and take every order seriously. We are currently reviewing your shipment with the carrier to determine exactly what happened and will escalate this immediately.
Kindly contact us directly at [[email protected]] with your order number so we can prioritize your case and provide a clear update as soon as possible. If the shipment is confirmed lost or delayed beyond reasonable time, we will work with you toward a proper resolution.
We appreciate your patience and the opportunity to resolve this.
Massage Chair has worked out great. The product was delivered even a day earlier than anticipated hopefully if needed the customer service experience will be great too so far so good and would recommend.
Terrible. I ordered a black and pink chair. They sent me a black and copper chair that is painful just to sit in.
They advertise 60 day returns and no hassle. Prepaid labels if they made a mistake or the merchandise is defective. In this case it's both.
They told me twice to send these two boxes back myself and give them the tracking number, they'll refund me after they receive it. 300 lbs in two boxes. On my dime.
Yeah... NO. I already had to pay someone to bring in the second box because Fed Ex dropped it IN THE MIDDLE of my driveway. I'm not paying return shipping when their return policy clearly states they'll give me an RMA# and prepaid labels.
Reply from Artist hand2026-02-12
Hi,
We are very sorry to hear about your experience. Receiving the wrong color and then facing difficulty with the return process is understandably frustrating, especially with a large item.
If the incorrect color was shipped, that is our responsibility to review and correct. We also understand that handling a 300 lb shipment is not simple, and your concerns about return logistics are valid.
Regarding our return policy, we would like to re-examine your case to ensure it is being handled correctly and in line with our stated policy. If a fulfillment error occurred, we absolutely want to resolve it properly.
Please contact us directly at [[email protected]] with your order number so we can escalate this immediately and work toward a fair resolution.
We appreciate the opportunity to address this and sincerely apologize for the inconvenience caused.
My chair arrived broken, the shipping bracket broke and put deep gouges in the base. A piece that seem cast was completely snapped. Still waiting for a response and replacement for faulty equipment
Reply from Artist hand2026-02-12
We’re very sorry to hear that your chair arrived damaged. That is absolutely not the condition we expect our products to be delivered in, and we understand how disappointing this must be.
Damage during transit, especially to structural components, is something we take very seriously. If you’re still waiting for a response, we sincerely apologize for the delay — that is not the level of service we aim to provide.
Please contact us directly at [[email protected]] with your order number so we can prioritize your case immediately and arrange a replacement or appropriate resolution.
We appreciate your patience and the opportunity to make this right.
M
M s · 1 review · Verified · Experienced 2025-11-24 ·
★★★★★
Comfortable
Comfortable chair
W
William Lee · 10 reviews · Verified · Experienced 2025-11-24 ·
★★★★★
Dissatisfied Customer
The chair in itself does not have enough padding in the seat and back areas . The various rollers in these areas instead of relieving pain in these areas only add to the discomfort. Delivery was a mess to say the least. After ordering I requested white glove delivery and the delivery service dropped the chair off in front of the garage. I notified them that i had paid for white glove service($284) so they picked up the chair and set the delivery day the following Tuesday. Only one person delivered the chair on Tuesday and it was difficult to communicate with him because he did speak any English. After getting the in my home and he was getting ready to leave I pointed out to him the scratches he created on my hardwood floor but he just shrugged his shoulders and left
