Think twice before purchasing these
The chairs feel pretty cheap and unreliable. Worried it will fall apart when reclining a client. Hydraulic pump on one of the chairs makes a weird clicking/popping sound when raised. Getting in touch with the company is very inconvenient since they only work through email.
Thank you for sharing your feedback, and we’re sorry to hear the chairs did not meet your expectations. We understand your concern — especially when it comes to stability and safety for clients in a salon setting. Regarding the clicking/popping sound from the hydraulic pump, we’d like to review this immediately. In many cases it can be related to installation/adjustment, but if any component is faulty, we will arrange the appropriate replacement parts or solution. We also apologize if reaching us felt inconvenient. Email support is our primary channel so we can track details and resolve issues accurately, but we can absolutely prioritize and respond faster once we have your order information. Please contact us at [[email protected]] with your order number and a short video of the pump noise, and we will assist you as a priority. Thank you for the opportunity to make this right.