Arveilo (arveilo.com) has a 1.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 97% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 100 of them were added in the last 12 months. Last updated 2026-09-06.
DO NOT USE - POOR Quality and expensive to return Order a pair of sneakers. They took over 2 1/2 weeks to arrive. When they did they are very poor quality and too small! When contact the company for a return authorisation was advised that the item needs to be returned to Dubai with the postage costs paid by the customer!!!! No where on the website does it state that returns have to be sent to Dubai
SCAM !! The items displayed on their website are not the items they ship to you. they ship you cheap imitations !! When you email them for a return, they ask you to return to Dubai with tracked shipping. Return shipping is your responsibility. The trainers I now have are not the ones I ordered. Paid £40. Return shipping to Dubai is £32. So if I return these and due to their error, I'm out of pocket !! AVOID, AVOID, AVOID !!
I placed a “Buy 2 Get 1 Free” order with Arveilo, but one of the items (“Laura Lock”) was never delivered. Despite providing all requested photos and the shipping label, it’s now been over a month with no update or resolution. Their last reply said they were “checking with the team,” but I haven’t heard anything since. Poor communication, slow response, and zero accountability. I’ll be reporting this to my payment provider for non-delivery. Would not recommend.
Total scam. Bought over 120 pounds worth of clothes and when they arrived the quality was so poor, I returned them to an Address in Dubai provided by Arvielo. The courier attempted multiple deliveries at that address (I have proof) then took them to a depot in Dubai. Contacted Arvielo and it was just nonsense they were talking. To the point I told them to keep my money but said I would be outing them. Seems a fair trade! Don't be scammed like me and others!
Absolute scam! Arrived 3 weeks late, told to send return items back to Dubai at my cost and a month later having sent the parcel it has reached the destination given via the company's support email because no one has been in to receive it. Quality of the products are not what is advertised. Will not be buying from them again.
Avoid at all costs - scam. Arrived 3 weeks after ordering. Misshaped jumper, incorrect size with no label. Attempted return only to be told shipping back to Dubai at my cost and I would have to cover import duties, VAT etc into Dubai. And then they would minus their shipping cost from my refund. Complete scam.
We ordered a pair of linen trousers on a seemingly Swedish website. It was supposed to be delivered within a few days. After ordering we received an email that the product would be sent from a chinese factory. It took several weeks to arrive and when we opened the package it was a completely different and unexpensive product, also the size was wrong. We had a long email correspondens with them but they only want to pay back approx 30 per cent of the money and did not even offer to send the right product. Beware! Our experience is that this is a fraudulent company!
The materials are the cheapest I have ever seen worth like 2 euros. The delivery time is minumum 15 days. I ordred 2 sweaters and 1 shoes(kinda like maison margiela). I am regretting it so much. Just buy sweaters from uniglo or polo ralph lauren.
These guys are a scam. I paid over £50 for linen trousers which were supposed to be tailored fit. When they eventually arrived, the quality was shocking and they were nothing like described, or as the picture was shown. I spent an additional £20 to return the item, and low and behold, the address provided was fake and nobody was in to accept the return! Horrible experience and a bunch of low life individuals.
Bought a jumper. Arrived many weeks later If didn’t cost £40 I’d laugh The arms for a gorilla The body is a crop top length The “Italian wool” is goodness knows what but terrible No labels No nothing Well I should know better. Live & learn
Ordered a jacket online, 3 weeks later a jacket arrived! Not the one I ordered however and certainly not the size I ordered. Managed to email someone at Arveilo who replied 3 days later requesting photographs and a video (yes a video) of the item, a further 3 days later I was emailed an address to post the item to the UAE and upon it arriving they would then refund me. It’s been 3 weeks since I sent the jacket. No refund received, emails being answered days later or not at all, demanding proof off postage as the jacket came with no invoice or returns labels, in fact it was just the wrong jacket in the wrong spice in a plastic bag. No labels, no documentation. Avoid this company at all costs
My 16 year old son ordered items in June for our summer holiday. They never arrived and they won’t give a refund. They said they would reship the order. We have been waiting over 15 weeks. Don’t order and advise your children not to order as they are using sponsored advertising on social media.
I would go no stars if that was an option. Long delivery, the shoes turned up in a plastic bag so squashed. I thought they looked small and realised they’d sent totally the wrong size. I asked for return and refund details and was asked to send photos as proof. I did this and then was told I had to return to Dubai at my own cost including any taxes, VAT etc. I complained saying it is totally their error so the cost shouldn’t be on me. I was told it would be escalated then no reply. I complained again, no reply. Avoid at all costs, low quality product and very poor customer service
Took 2 weeks to get my card. When it arrived it looked nothing liked the picture online
I have been trying to get a refund for over a month. I sent the goods back at a cost of £30 with Royal Mail. They refuse to accept delivery or give me a refund. I have wasted £120 in total now. The clothes are terrible quality. Their website should be shut down.
Tried to return my Arveilo package to the Dubai address that was given to me by customer support. Guess what, it’s a fake address according to the Emirates Post Group. Don’t bother in ordering, and definitely don’t bother trying to return anything.
I ordered based on the size chart provided, but the items were far smaller than the listed measurements. The fabric and finishing are nowhere near the “premium quality” the website promises. When I tried to return them, I discovered I’d have to ship the package all the way to Dubai, with the cheapest option from Spain costing around €32—half of the value of the items themselves. Very disappointing experience. I do not recommend buying from this company.
No stars if possible. DO NOT ORDER FROM THIS SHOP! Placed an order 20 days ago and has never arrived. Contacted “Arvello” generic email was sent saying they’d respond - finally had a response from someone who said they’d check with the warehouse team and get back to me. A week later and still no response. Had chased for an update. No response. Spent £50 on a pair of jeans for my brothers birthday and fear I will never get the jeans or my money back. Posting fake reviews on website and on trustpilot (Notice all of the “5 star reviews”. Finally got a response from them they have processed my refund and I have just received it.
Poor quality items, the site says 30day returns,but this is impossible, if you have the wrong size or you need to return anything you have to send it to Dubai, complete scam. I will not buy anything from them ever again.
The jumper I received is nothing like the image on the website - it is synthetic, not wool as advertised, and it has no labels. It is so cheap and nasty. Avoid this company - I wish I’d read these reviews before buying.
101 reviews matching
