About Ashton-Drake
Data updated- Website
- ashtondrake.com
- Category
- Hobbies & Crafts
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 208 reviews
- Replies to negative
- 100% (39/39)
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Is Ashton-Drake legit?
Ashton-Drake (ashtondrake.com) has a 4.1 out of 5 rating on OK.one, based on 208 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 75% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
You guys are a great company and your…
You guys are a great company and your products are 100% guaranteed
Can't get any straight answer from…
Can't get any straight answer from this company. Placed a order sign up for account. Password doesn't work change many times. Got into site says no orders pending. Trying instant chat no response
Reply from Ashton-Drake2026-07-24
Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at [email protected] with your order information. -Gillian
Still haven't received my 250…
Still haven't received my 250 anniversary doll. I have gotten beautiful dolls in the past would just like an update please
Reply from Ashton-Drake2026-07-24
Hello, I am very sorry to learn your order has not arrived! Please reach out to us via email at [email protected] with the order information or your full address, with a description of the issue so we can look into this for you! -Gillian
I HIGHLY RECOMMEND THIS COMPANY I had…
I HIGHLY RECOMMEND THIS COMPANY I had posted a poor review on my first purchase and saw others with similar concerns reshaping BIG Update! I’ve now made a few purchases! I’m COMPELLED TO REVAMP ONE PRIOR REVIEW I HIGHLY RECOMMEND THE DOLLS QUALITY, PRICING AND CUSTOMER SUPPORTS The aggressively addressed my initial concerns by clarifying stated “new customer “orders take a short bit longer to process and billing process Very reasonable and reputable team of experienced technicians and staff Maggie McVey
The Ashton-Drake Galleries is a very…
The Ashton-Drake Galleries is a very well known name. I use to order porcelain dolls from them years ago. I have several of their porcelain baby dolls. They are very well made and detailed including the doll clothing.
esay to order
VERY DISAPPOINTED
VERY DISAPPOINTED! My daughter LOVED her doll, she broke so we called Aston drake and they assured us if we send her back, we’ll get a new one, but they never sent her back! And now they say she’s completely unavailable. So they lied to us. Over and over again. I called SEVERAL times to verify she’s coming and they said yes, until one day they said no. This is bullshit
Reply from Ashton-Drake2026-07-21
Hello, I am very sorry to learn of your experience! If you are in need of assistance, please reach out to us via email at [email protected] with the order information or your full address, with a description of the issue so we can assist you! -Sadie
It was good
It was good, just a bit of navigation problems
Very profesional .
Poor customer service
You cancel all my orders even when I pay for the entire doll. You accuse me of living in a bad area and will not ship anything to me. I am a senior citizen and you have me crying because of your accusations. I have called repeatedly to solve this problem but to no avail.
Reply from Ashton-Drake2026-07-18
Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at [email protected] with your order information. -Gillian
I have great respect for the dolls they…
I have great respect for the dolls they create Due to poor phone bank customer services, I tried to shop elsewhere. I also spoke with highest level customer services and they couldn’t resolve inaccurate promises from phone reps. As the market is limited, I’ve chosen to continue to shop at Ashton-Drake and the Bradford Exchange, with which they are associated. However if they do not honor their free return policy. I will dissolve my relationship going forward and document accordingly on Google reviews Additionally, be cautious regarding “cashback”offers they are linked to monthly subscriptions, in fine print!
This is my third doll purchase..I love…
This is my third doll purchase..I love the dolls...I only gave 4 stars instead of 5 because I am still waiting on my new purchase to be processed an it's been 5 days
I use to collect Ashton Drake Dolls
I use to collect Ashton Drake Dolls. Love them. Now I want to get for my great granddaughter
Every doll i order is packaged very…
Every doll i order is packaged very securely and the details are fabulous.
Easy to place order
Easy to place order. use to paypal. Secure.
Easy site
Easy site to follow
Ashton Drake Reborns are the highest quality
I’ve just ordered my 3rd Ashton Drake reborn. So excited after receiving the first. This one is a deluxe edition with custom outfits and a stuffed elephant toy. So lifelike. A must have! They run special s so sign up on the site. So glad. They are worth the wait.
Order was as described and the quality…
Order was as described and the quality was very good. My granddaughter loves the doll.
They have the best reborn s and others…
They have the best reborn s and others too I just received my first after returning several from other sellers. The PING LAU Series are life like touch Top management is excellent My only concern is that the phone banks who give inaccurate information about shipping. The billing takes longer than listed on the site.MY only choice for purchasing Reborn's AND OTHERS.