Ask-Crew (ask-crew.com) has a 4.5 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Public & Local Services and its reputation is excellent. 87% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
F
Frances美国 · 2 reviews · Experienced 2026-03-28 ·
★★★★★
We worked with Artie with our very…
We worked with Artie with our very complicated concerns. He is very knowledgeable,
he tried so many options to help with our issue. Artie is very patient and very helpful. He took us through so many steps with care and even more patience! We are so grateful for his help. Thank you, Artie!
Reply from Ask-Crew2026-03-28
Hello Frances,
Thank you for your incredibly kind and detailed feedback! We are truly honored to hear that Artie’s deep knowledge, patience, and care helped guide you through so many steps to resolve your complicated concerns.
We deeply appreciate you taking the time to acknowledge his dedication. If you ever need assistance again, we will be here with the same commitment and support.
Best,
Matthew, Ask-Crew Support
[email protected] or +1 833 600 0218
J
Jan Karmali英国 · 12 reviews · Experienced 2026-03-25 ·
★★★★★
I set Alex S a really difficult problem…
I set Alex S a really difficult problem which he tackled methodically and patiently and eventually solved. Many thanks Alex!
Reply from Ask-Crew2026-04-03
Hello, Jan!
We’re glad to hear your issue was handled with patience and a clear approach. Providing thorough and reliable support is very important to us.
Thank you for your feedback!
Best regards,
Ethan, Ask-Crew Support
[email protected] or +1 833 600 0218
My member was very knowledgeable about what needed to be done and how to do it.
Reply from Ask-Crew2026-03-19
Hello Calvin,
Thank you for your wonderful feedback! We are delighted to hear that our team member was very knowledgeable and provided clear guidance on what needed to be done and how to do it.
We truly appreciate you taking the time to share your positive experience. If you have any more questions in the future, we are always here to help.
Best,
Anna, Ask-Crew Support
[email protected] or +1 833 600 0218
Henry hung in there with me. I was quite frazzled after trying to sign in this morning but thought I’d give it another try. He was calm the whole way through. He provided clearly written instructions I could follow. Hope he’s available if I need Help Support again
Reply from Ask-Crew2026-03-23
Hello!
Thank you for your feedback. We’re glad to hear that our team provided calm and clear guidance while assisting you. Supporting users with patience and easy-to-follow instructions is very important to us.
We appreciate you sharing your experience.
Best regards,
Ethan, Ask-Crew Support
[email protected] or +1 833 600 0218
Daniel V. was a God send! he helped me recover photos I thought were gone forever and I thank him so much for that. I will definitely use this service again.
Reply from Ask-Crew2026-03-14
Hello, Gwendolyn!
Thank you for your kind feedback. We are glad to hear that you experienced fast, clear, and helpful communication from our support team. Your message is greatly appreciated and will be shared with the team.
Best,
Tori, Ask-Crew Support
[email protected] or +1 833 600 0218
Hello Christine,
Thank you for your feedback! We are glad to hear that your question was solved quickly and that the solution was clear and helpful. It’s great to know you had a positive experience. We truly appreciate you taking the time to share your thoughts.
Best,
Matthew, Ask-Crew Support
[email protected] or +44 7700 170576
J
Jack Mu英国 · 7 reviews · Experienced 2026-03-09 ·
★★★★★
I needed to boost the WiFi in my Business using tp-link
I needed to boost the WiFi in my business premises and used tp-link products, as I am happy with their quality. The sorting out of the interface with the ISP was a long road but with Ask-crew support I got there in the end and did not have to pay a technician to come round. Thanks,
Reply from Ask-Crew2026-03-09
Hello, Jack!
Thank you for sharing your experience. We’re glad the guidance helped you complete the setup and get everything working with your network. It’s great to know you were able to resolve the issue without needing a technician.
Best regards,
Ethan, Ask-Crew Support
[email protected] or +1 833 600 0218
I was working with Nick B. who was a delight. He was patient and answered every problem I was having. He told me how to accomplish the tasks I and walked me through it. I am 87 years old and he went above and beyond helping me. I am sure it would have taken most people half the time it took me to do it. He stayed on the line until we finished it. I can not praise him enough.
Reply from Ask-Crew2026-03-08
Hello Lorri,
Thank you for your feedback! We are very glad to hear you had such a positive experience and that the guidance you received was patient and helpful. It means a lot that you felt supported throughout the process. We truly appreciate your kind words and are happy everything was completed successfully.
Best,
Ethan, Ask-Crew Support
[email protected] or +1 833 600 0218
C
Christina M英国 · 11 reviews · Experienced 2026-03-08 ·
★★★★★
excellent customer service
evcellent customer service
Reply from Ask-Crew2026-03-08
Hello, Christina!
We appreciate your kind words. It’s great to know the assistance met your expectations. We’re here whenever you need further support.
Best regards,
Ethan, Ask-Crew Support
[email protected] or +1 833 600 0218
He was able to help me with needed to connect to my sleep number bed
He was able to help me with needed to change my password with no special characters
Reply from Ask-Crew2026-03-06
Hello Kathleen,
Thank you for your feedback! We are glad to hear that you received helpful assistance and that your issue was resolved smoothly. Providing clear and supportive help is very important to us. We truly appreciate your kind words and your trust in our service.
Best,
Ethan, Ask-Crew Support
[email protected] or +1 833 600 0218
J
JOSEPH美国 · 2 reviews · Experienced 2026-03-04 ·
★★★★★
Great customer service provided by Mary…
Great customer service provided by Mary she is very knowledgeable
Reply from Ask-Crew2026-03-04
Hello JOSEPH,
Thank you for your wonderful feedback! We are so pleased to hear that Mary provided great customer service and demonstrated deep knowledge in assisting you.
We truly appreciate you taking the time to acknowledge her support. If you have any more questions in the future, we are always here to help.
Best,
Matthew, Ask-Crew Support
[email protected] or +1 833 600 0218
Robert Sinclair英国 · 11 reviews · Experienced 2026-03-03 ·
★★★★★
I am not very computer literate and the…
I am not very computer literate and the help given was very much appreciated. It took me quite a long time to find things but the help was excellent.
Reply from Ask-Crew2026-03-03
Hello, Robert!
We appreciate your kind feedback. It’s great to know the assistance provided was helpful and patient. We’re always here to guide you step by step whenever you need support.
Best regards,
Ethan, Ask-Crew Support
[email protected] or +1 833 600 0218
J
JON GELDARD英国 · 5 reviews · Experienced 2026-03-02 ·
★★★★★
No mention of a £23.95 subscription…
No mention of a £23.95 subscription bill. Cancelled. Will be asking for a refund. How is this allowed????
Reply from Ask-Crew2026-03-02
Hello Jon,
Thank you for taking the time to leave your feedback. We take concerns about billing seriously and would like to look into your case.
Kindly share the email associated with your account and any additional details that may help us review the subscription timeline and related transaction.
Best regards,
Ethan, Ask-Crew Support
[email protected] or +44 7700 170576
P
Philip C美国 · 5 reviews · Experienced 2026-03-01 ·
★★★★★
Henry was a great help
Henry was a great help. He knew exactly what was wrong with my phone and what to do.
Reply from Ask-Crew2026-03-01
Hello, Philip!
Thank you for your feedback. We’re glad the issue with your phone was identified quickly and handled effectively. Providing knowledgeable and practical support is always our goal.
Best regards,
Ethan, Ask-Crew Support
[email protected] or +1 833 600 0218
B
Billy美国 · 1 review · Experienced 2026-02-27 ·
★★★★★
something that i worked on for 3 hrs AIWA
something that i worked on for 3 hrs. Daniel fixed in 15/20 mins,
THE BEST !!!!!!!!!!!!!!!!!
Reply from Ask-Crew2026-02-28
Hello Billy,
Thank you for your wonderful feedback! We are so pleased to hear that Daniel was able to resolve in just 15–20 minutes what had been taking you hours to work on.
We truly appreciate you taking the time to acknowledge his support. If you have any more questions in the future, we are always here to help.
Best,
Matthew, Ask-Crew Support
[email protected] or +1 833 600 0218
R
Rob Lloyd英国 · 1 review · Experienced 2026-02-27 ·
★★★★★
Very helpful will definitely use again
Was assisted by Roxanne, very patient and solved my issue with Windows retaining previous windows versions, walked me through it step by step.
Reply from Ask-Crew2026-02-28
Hello Rob,
Thank you for sharing your positive experience! We are so pleased to hear that Roxanne was very patient and guided you step by step to resolve the issue with Windows retaining previous versions.
We truly appreciate you taking the time to acknowledge her support. If you have any more questions in the future, we are always here to help.
Best,
Matthew, Ask-Crew Support
[email protected] or +44 7700 170576
L
Lisa Eastmond英国 · 1 review · Experienced 2026-02-27 ·
★★★★★
Resolved issue 100%
Alex was patient & pleasant with me, he listened well and resolved my issues 100%. They are easy to get hold of and respond quickly if you need to ask for further information. Big plus point, you get the same agent to communicate with, which is fantastic as they know your history,
Thanks Alex
From - a happy customer
Reply from Ask-Crew2026-02-28
Hello Lisa,
Thank you for your feedback! We are delighted to hear that your issue was fully resolved and that you had such a positive experience. It means a lot to know our service was responsive, attentive, and easy to reach. We truly appreciate your kind words and your trust.
Best,
Matthew, Ask-Crew Support
[email protected] or +44 7700 170576
As other reviewers have said you think you are payng £1 then they immediately take £24 and you’re signed up to a £24 a month contract. I managed to cancel the contract but as I cancelled within 14 days they should have refunded initial £24. It’s just a money making exercise as they immediately refunded the £1 (not the £24) and got away with doing nothing because they refunded the £1. PayPal did nothing about their practices even those these are not in line with consumer protections.
Reply from Ask-Crew2026-02-24
Hello Katherine,
Thank you for sharing your feedback. We understand why this situation would be concerning and would like to review the details carefully.
Please provide the email address used during registration along with any relevant information, so we can examine your account activity and clarify the charges mentioned.
Best regards,
Ethan, Ask-Crew Support
[email protected] or +44 7700 170576
M
M. D. Lewis美国 · 2 reviews · Experienced 2026-02-19 ·
★★★★★
I had a problem with my Samsung J3…
I had a problem with my Samsung J3 Galaxy text. Ann helped walk me thru a number of tests and suggested how to fix the problem , She didn't give up and the problem was resolved. Very professional.
Reply from Ask-Crew2026-02-20
Hello M. D.,
Thank you for your feedback! We are glad to hear that your issue was resolved and that you felt supported throughout the process. Providing thorough and professional assistance is very important to us. We truly appreciate you sharing your experience.
Best,
Ethan, Ask-Crew Support
[email protected] or +1 833 600 0218
A
Alan Williams英国 · 11 reviews · Experienced 2026-02-20 ·
★★★★★
got good responses
Reply from Ask-Crew2026-02-22
Hello, Alan!
Thank you for your feedback. We’re glad to know you received clear and helpful answers. Providing reliable guidance is always our priority.
Best regards,
Ethan, Ask-Crew Support
[email protected] or +1 833 600 0218
