Ask-Crew (ask-crew.com) has a 4.5 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Public & Local Services and its reputation is excellent. 87% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
S
SGAT · 12 reviews · Experienced 2026-01-26 ·
★★★★★
I was just wondering why my Facebook…
I was just wondering why my Facebook subscription was canceled and found ask crew. I signed up for, what I tought, was 1 BP, but sudenly it was 26 BP. I canceled immediately, but I never got my money back despite dozens of emails. Ask-crew never did anything for me. SCAM!
The answer I now got on this review does not say anything. I signed up, I canceled, but I never go my money back.
Reply from Ask-Crew2026-02-20
Hello SG,
We have reached out to you via private message to better understand your situation. Please take a look at your private messages, and we’ll be happy to assist you.
Best,
Matthew, Ask-Crew Billing Support
[email protected] or +44 7700 170576
My experience was he was very helpful and he helped me get to the resolution of my problem five stars great customer service great directions on how to do what I needed to do thank you
Reply from Ask-Crew2026-02-18
Hello, Cathereen!
Thank you for sharing your experience. We are glad to hear that the guidance was clear and helped you reach a full resolution. Our team focuses on providing helpful support and practical directions every step of the way.
Best regards,
Ethan, Ask-Crew Support
[email protected] or +1 833 600 0218
S
Sharon美国 · 3 reviews · Experienced 2026-02-18 ·
★★★★★
Two days timeframe. That's what my dollar bought me
Okay basically I think it was five stars even though in the twinkling of an eye my request to cancel was acted on, especially since I changed my mind in a twinkling of an eye as well I did not want to cancel. He acted immediately on cancel request, but I immediately changed my mind, and told him I did not want to cancel. So now I'm no longer a member, two days into trial period, and I have to resubscribe, and spend another dollar and and lose the trial period I paid for, to start with. I'm sorry I'm old confuse easily, I have PPmemory to boot. Oh well, we live in we learn and hopefully hopefully recall.
Reply from Ask-Crew2026-02-18
Hello, Sharon!
Thank you for sharing your experience. We understand that things can change quickly, and we appreciate your honest feedback. Our team always aims to act promptly on requests and keep communication clear throughout the process.
If you would like assistance with your current account status, please feel free to reach out to our support team so we can review the situation with you.
Best regards,
Ethan, Ask-Crew Support
[email protected] or +1 833 600 0218
W
WILLIAM STEPHENSON英国 · 11 reviews · Experienced 2026-02-17 ·
★★★★★
Trouble entering pay pal password
Ask-Crew was a great help when I could not access my pay pal account my adviser Kate. M. guided me through various steps till I got my issue sorted out. Thank You.
Reply from Ask-Crew2026-02-17
Hello, William!
Thank you for sharing your experience. We are glad to hear that the guidance was clear and that the issue was resolved step by step. Our team aims to provide patient and practical support in every situation.
Best regards,
Ethan, Ask-Crew Support
[email protected] or +1 833 600 0218
M
Maureen美国 · 4 reviews · Experienced 2026-02-17 ·
★★★★★
I was able to cancel my reservation…
I was able to cancel my reservation with his help after trying for over a week.
Reply from Ask-Crew2026-02-17
Hello, Maureen!
We appreciate your feedback. It is great to know that the support you received helped resolve the issue after a challenging process. We are always here if you need further assistance.
Best regards,
Ethan, Ask-Crew Support
[email protected] or +1 833 600 0218
Sven was so patient with me and stayed w/me unitl it was solved
Sven was very patient and quick to respond. He stayed with me until the problem was solved!
Reply from Ask-Crew2026-02-16
Hello Michelle,
Thank you for your feedback! We are glad to hear that your issue was handled with patience and care until it was fully resolved. Providing attentive and consistent support is very important to us. We truly appreciate you sharing your experience.
Best,
Ethan, Ask-Crew Support
[email protected] or +1 833 600 0218
M
Michael A英国 · 18 reviews · Experienced 2026-02-13 ·
★★★★★
Tesco Pet Insurance Not Coming up to the high standards of Tesco's Products and Services..
The experience was great because the crew member, was kind, considerate and had an extensive knowledge of the complaints procedure.
Reply from Ask-Crew2026-02-14
Hello Michael,
Thank you for your feedback! We are glad to hear that you had a great experience and found the assistance kind, considerate, and knowledgeable. It is wonderful to know the support met your expectations and was helpful throughout the process.
Best,
Matthew, Ask-Crew Support
[email protected] or +44 7700 170576
I allowed a refundable $1 charge to get my answer. It was refunded but they charged me for a subscription w/o my permission, which I did not want. My credit card company caught it and declined the charge but told me to contact the company. I tried three times but they wanted to charge me $5 to speak to a computer technician. It was supposed to be refundable. No way will I do this. Stay clear of this company. Bad news
Reply from Ask-Crew2026-02-12
Hello Rita,
Thank you for sharing your feedback. We’d like the opportunity to review your experience and clarify all the details related to your account. Our team is here to help address any concerns and ensure everything is properly explained.
Please contact us directly at [email protected] or +1 833 600 0218, and we’ll be glad to look into this for you and assist further.
Best,
Ethan, Ask-Crew Support
[email protected] or +1 833 600 0218
Excellent help, very good talk through of the problems and instructions to fix to resolve problem. Result I have coffee!
Reply from Ask-Crew2026-02-10
Hello Jacqueline,
Thank you for your feedback! We’re happy to hear the guidance was clear and helped you work through the issue step by step. Providing thorough explanations and practical support is important to us, and it’s great to know everything was resolved successfully.
Best,
Matthew, Ask-Crew Support
[email protected] or +44 7700 170576
Super helpful and patient thank you. Took us through the steps to get back up and running, and made sure we were happy before ending chat
Reply from Ask-Crew2026-02-07
Hello Eileen,
Thank you for your feedback! We’re delighted to hear the support was patient and helpful and that everything was clearly explained step by step. Making sure issues are fully resolved and that users feel confident before finishing is very important to us.
Best,
Matthew, Ask-Crew Support
[email protected] or +44 7700 170576
W
William Fowler美国 · 4 reviews · Experienced 2026-02-06 ·
★★★★★
You are using some of the best people…
You are using some of the best people in the industry. I can't applaud enough their timeliness, knowledge, courteousness, and professionalism. My technician was always there with good advice and knowledgeable help. I don't think there is anyone who can compare with you. Good luck and thanks very much.
Reply from Ask-Crew2026-02-07
Hello William,
Thank you for your feedback! We’re truly grateful for your kind words and are glad the support was timely, knowledgeable, and professional. Knowing the guidance was helpful and dependable means a great deal to us. We sincerely appreciate you sharing this.
Best,
Ethan, Ask-Crew Support
[email protected] or +1 833 600 0218
b
barry Mogus美国 · 1 review · Experienced 2026-02-04 ·
★★★★★
my issue was taken care of comply
Reply from Ask-Crew2026-02-05
Hello, Barry!
Thank you for your feedback. We are glad to hear that your issue was fully taken care of. Our team aims to provide clear and complete support every time.
Best regards,
Ethan, Ask-Crew Support
[email protected] or +1 833 600 0218
The expert didn’t just instruct me, they worked with me. We solved the issue together, and I actually learned something. It felt like we were solving it together, not just me following commands. That made all the difference.
Reply from Ask-Crew2026-02-05
Hello, Benjamin!
We appreciate your thoughtful feedback. It is great to know that the process felt like teamwork and that you gained useful knowledge along the way. Our team focuses on working alongside users, not just giving instructions.
Best regards,
Ethan, Ask-Crew Support
[email protected] or +1 833 600 0218
M
Margaret Butt加拿大 · 1 review · Experienced 2026-01-29 ·
★★★★★
So simple, even I could do it
I’m not great with tech, but the step,by,step guide was so clear that I fixed my laptop myself. Confidence boost achieved The guide didn't confuse me with jargon, it walked me through like a patient friend. Truly empowering.
Reply from Ask-Crew2026-02-04
Hello, Margaret!
Thank you for sharing your experience. We are glad to hear that the guidance was clear and easy to follow, and that it helped you resolve the issue on your own. Making technical steps simple and understandable is always our goal.
Best regards,
Ethan, Ask-Crew Support
[email protected] or +1 833 600 0218
I had an emergency with my water heater at midnight. Got help fast and avoided a freezing night. Truly grateful! Despite the late hour, the response was quick, and the advice was clear and spot on. I avoided serious damage thanks to them.
Reply from Ask-Crew2026-02-03
Hello Gary,
Thank you for your feedback! We’re glad the support arrived quickly and helped you get through a stressful late night situation. Clear and timely guidance can make a real difference. If you ever need additional assistance, please feel free to contact us anytime.
Best,
Ethan, Ask-Crew Support
[email protected] or +1 833 600 0218
L
Linda J. Howard加拿大 · 2 reviews · Verified · Experienced 2026-02-02 ·
★★★★★
Unexpectedly professional
Didn’t expect such high-quality service from an online chat. The expert was calm, polite, and incredibly knowledgeable.
Reply from Ask-Crew2026-02-02
Hello Linda,
Thank you for your feedback! We’re pleased to hear the experience exceeded your expectations and that the guidance felt calm, polite, and knowledgeable. Providing high quality support matters to us. If you need any further assistance, please feel free to contact us anytime.
Best,
Ethan, Ask-Crew Support
[email protected] or +1 833 600 0218
my original license key doesn't work on upgraded laptop to Win 11
my original license key, which i activated on this laptop running windows 10, will not work now that i have upgraded to windows 11. it reads, 'invalid license key please try again'! this issue still is not resolved, and I still need help protecting my laptop by using your product. i expect you may fix this without my needing to resubscribe for 38.00 per month...
Reply from Ask-Crew2026-02-01
Hello SERGIO,
Thank you for your feedback. We understand the frustration of encountering an invalid key after upgrading to Windows 11.
We are here to help resolve this for you. Please contact us directly so we can review your account and assist you if it's possible.
Best,
Matthew, Ask-Crew Support
[email protected] or +1 833 600 0218
I woke up to a Wi,Fi issue, reached out immediately, and everything was working again within 15 minutes. Perfect way to start the day. I didn't even finish my toast before the problem was solved. Super fast, hassle-free, and better than most in-person service calls.
Reply from Ask-Crew2026-02-01
Hello Russell,
Thank you for sharing such a delightful and vivid story! We are thrilled that our quick, hassle‑free support got your Wi‑Fi working again in just 15 minutes—faster than finishing your toast—and gave you a perfect start to the day.
We truly appreciate you highlighting this seamless experience. If you ever face another tech hiccup, we’ll be here with the same speed and ease.
Best,
Matthew, Ask-Crew Support
[email protected] or +1 833 600 0218
L
Les Amstrong英国 · 2 reviews · Experienced 2026-01-29 ·
★★★★★
Very good service over an extended…
Very good service over an extended period of time.
Reply from Ask-Crew2026-02-01
Hello Les,
Thank you for your feedback! We’re glad to hear the support remained reliable and helpful over an extended period of time. Consistency, patience, and dependable assistance are very important to us, and we truly appreciate you sharing your experience.
Best,
Matthew, Ask-Crew Support
[email protected] or +44 7700 170576
I got actionable advice that worked for me without being pressured to buy anything expensive. The expert took my budget into account and still helped me find the right solution. That’s what I call service.
Reply from Ask-Crew2026-01-31
Hello Phylis,
Thank you for such thoughtful and meaningful feedback. We are truly glad to hear that our expert provided actionable, budget‑conscious advice that worked for you—without any pressure to buy expensive solutions.
We deeply appreciate you acknowledging this respectful and effective service. If you ever need guidance again, we’ll be here with the same integrity and care.
Best,
Matthew, Ask-Crew Support
[email protected] or +1 833 600 0218
