Ask-Crew (ask-crew.com) has a 4.5 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Public & Local Services and its reputation is excellent. 87% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
J
Jerry Williams美国 · 1 review · Experienced 2026-05-03 ·
★★★★★
Auto chged my account i never…authorized it want it stopped now
Auto chged my account i never authorized it. Want it stopped now. ✋️..
Reply from Ask-Crew2026-05-03
Hello,
We’re concerned to hear about this situation, as this is not typical for our service. We would like to review your account and clarify the charge you mentioned.
At the moment, we’re unable to locate your details, so please share your email address and any relevant information so we can investigate further.
Best regards,
David, Ask-Crew Billing Support
+1 833 600 0218 [email protected]
G
G. Konneker英国 · 13 reviews · Experienced 2026-04-30 ·
★★★★★
Kate M was knowledgeable and patient but costly.
Kate M was knowledgeable and patient. We went through multiple tests and kept digging down into various levels of technical details that I was not familiar with. She wanted to solve my problem as much as I did.
Be careful how long you chat for or you will be billed multiple times and the charges are not cheep. I thought there was only a £1.00 charge and it turned out to be much more expensive.
Reply from Ask-Crew2026-04-30
Hello!
Thank you so much for your kind words! We're thrilled to hear that our representative provided you with excellent service. We strive to ensure that every interaction is positive and helpful.
Best regards,
Ask-Crew Support Team!
Everything, the agent was polite but didn't help at all. I really feel scammed and would appreciate the fee for the subscription returned as it was never clear that I had signed up for one,
Reply from Ask-Crew2026-04-30
Hello, Mrs Angela Romano
We're sorry to hear that your experience with the site wasn’t as expected. We'd be happy to assist you.
Please share your email address along with any additional details, and we’ll review your account to help resolve any concerns.
Best,
Ask-Crew Support
[email protected] or 1 833 600 0218
AlexL was very patient. We kept going round & round & in end broke off & restarted the next day. I am not tech savvy but he kept trying for me & we finally succeeded in getting the TP extender working on my internet.
Reply from Ask-Crew2026-04-29
Hello, Melanie!
Thank you for sharing your experience. We’re glad to hear that the support remained patient and persistent, even across sessions, until everything was working. It’s great to know you were able to get your TP extender set up successfully.
Best regards,
Ethan, Ask-Crew Support
[email protected] or +1 833 600 0218
SCAM no mention of a £24.79 fee, cannot email for refund
No mention of a £24.79 fee, they just took from my account. You get to speak to a bot, not a person, I asked the same question about speaking to a bot and they just kept using the same response "I'm not a bot, it's me, Name" again and again. Lastly they take payment but don't create an account for you, so good luck telling them which account you used because there isn't one, as well as if you try to email billing@ask-crew whatever email they respond with, it doesn't work, your email won't be delivered. SCAM.
Reply from Ask-Crew2026-04-28
Hello,
We’re concerned to hear about your experience, as this is not typical for our service. We would like to review what happened with the charge and access issue you mentioned.
At the moment, we’re unable to locate your details, so please share your email address and any relevant information so we can investigate further.
Best regards,
David, Ask-Crew Billing Support
[email protected]
M
MLB英国 · 10 reviews · Experienced 2026-04-21 ·
★★★★★
Two hour conversation but worth it in the end.
Chatted with someone called Sandra V. to discuss retrieval of maps on Garmin DriveSmart SatNav. I originally had two regions but, when recently updating, the downloading stopped halfway. I was instructed to acquire more memory which I did by inserting a 32 GB memory card. However, I discovered that I had lost one of my regions. Sandra V took me, diligently and patiently, through the various steps but after two hours Garmin would only permit me one region despite the extra memory. We agree to leave it for 24 hours after which I tried again using the same instructions which were still accessible on the Ask-Crew website. Success at last! It would appear that the problem was due to my original two regions 'UK and Ireland' and 'Southern Europe' having been rebundled as ''Europe North' and Europe South'. But who cares? I got there in the end thanks to Ask-Crew.
Reply from Ask-Crew2026-04-24
Hello!
We're thrilled to receive your positive review! It's great to know that our representative provided you with the assistance you needed. We appreciate your support.
Best regards,
Ask-Crew Support Team!
L
LV英国 · 10 reviews · Experienced 2026-04-22 ·
★★★★★
Way to solve a problem
Very understanding and helpful
Reply from Ask-Crew2026-04-22
Hello!
Thank you for your feedback. We're glad to hear that our team was able to help you find a solution. We’re always here if you need any further assistance.
Best regards,
Matthew, Ask-Crew Support
[email protected] or +1 833 600 0218
L
Linda Hodgson英国 · 43 reviews · Experienced 2026-04-21 ·
★★★★★
Sven K excellent
Sven K very good sorted my problem even though it took a long time, over an hour. Will not hesitate to contact helpline if I am in trouble again
Reply from Ask-Crew2026-04-21
Hello, Linda!
Thank you for your feedback. We’re glad to hear that your issue was resolved and that the support remained consistent throughout the process. It’s great to know you would choose to reach out again when needed.
Best regards,
Ethan, Ask-Crew Support
[email protected] or +1 833 600 0218
Hello Kirk,
Thank you for your feedback! We’re glad to hear you found the experience helpful and easy to connect with. Clear and smooth communication is very important to us, and we truly appreciate your kind words.
Best,
Matthew, Ask-Crew Support
[email protected] or +44 7700 170576
M
Marie Ruiz美国 · 1 review · Experienced 2026-04-19 ·
★★★★★
Excellent service
Reply from Ask-Crew2026-04-19
Hello, Marie!
Your satisfaction is our priority, and we're thrilled to hear that you had such a positive experience with our service. Thank you for choosing us, and please don't hesitate to reach out if you need anything else.
Best regards,
Ask-Crew Support Team!
r
rob irving英国 · 1 review · Experienced 2026-04-17 ·
★★★★★
Daniel sorted my problem within…seconds
Daniel sorted my problem within seconds. Clearly it was a lack of knowledge on my part but he has explained it and helped with my camera knowledge. Thanks Daniel. Regards
Rob Irving
Reply from Ask-Crew2026-04-17
Hello,
Thank you for using Ask-Crew, we’ll be happy to help you out.
We're delighted to hear that you had such a positive experience with us! Thank you for choosing our service, and please don't hesitate to reach out if you need further assistance in the future!
Best regards,
Ask-Crew Customer Support
S
Steven Jones美国 · 1 review · Experienced 2026-04-15 ·
★★★★★
Alex S
Alex S. was very helpful tin getting the correct oven assembly after I bought the incorrect assembly.
Reply from Ask-Crew2026-04-15
Hello Steven,
We're thrilled to receive your positive review! It's great to know that our representative was able to assist you effectively. Your satisfaction is important to us, and we appreciate your business.
Best,
Anna, Ask-Crew Support
[email protected] or +1 833 600 0218
Nick B was very easy to understand and gave instructions that I could follow. When I didn't see what he said I should he found a different way of solving the issue and was very patient.
Reply from Ask-Crew2026-04-14
Hello, Jeanette!
We're thrilled to receive your positive review! It's great to know that our representative provided you with the assistance you needed. We appreciate your support.
Best,
Anna, Ask-Crew Support
[email protected] or +1 833 600 0218
T
Tim Pauling英国 · 4 reviews · Experienced 2026-04-11 ·
★★★★★
Garmin Edge 1000
A quick response with somebody who had experience of the particular issue and make / model that I had issues with.
Reply from Ask-Crew2026-04-11
Hello Tim,
Thank you for your feedback! We’re happy to hear that you connected with someone knowledgeable who could assist with your specific device. We aim to provide helpful and relevant support every time.
Best regards,
Ethan, Ask-Crew Support
[email protected]
J
John Worsley英国 · 25 reviews · Experienced 2026-04-10 ·
★★★★★
Very straightforward and helpful.
Very straightforward and helpful.
Certainly sorted my Garmin Zumo problem. I would recommend Ask Crew.
Reply from Ask-Crew2026-04-10
Hello, John!
We appreciate you sharing your experience. It’s great to know that the guidance provided was easy to follow and led to a successful outcome. Your recommendation means a lot to us.
Best regards,
Ethan, Ask-Crew Support
[email protected] or +1 833 600 0218
A
Alexandra Mitman美国 · 3 reviews · Experienced 2026-04-06 ·
★★★★★
She found the problem and fixed it
She found the problem and fixed it. I was getting a monthly charge for National Grid but I never good an email. She fixed it.
Reply from Ask-Crew2026-04-06
Hello! Thank you for sharing your experience. We're glad to hear that the issue was identified and resolved quickly. Our team is always here to provide helpful support whenever you need it.
Best regards,
Matthew, Ask-Crew Support
[email protected] or +1 833 600 0218
Hello, I have a fee of $49.00 that has been debited from my account that was not authorized. Please replace it and close this account. Thank you.
Reply from Ask-Crew2026-04-06
Hello Vickie,
Thank you for your feedback. We would like to examine your case and verify the charge you referenced.
Please send us the email associated with your account so we can review the details and assist you further.
Best regards,
Ask-Crew Support
[email protected] or +1 833 600 0218
l
linda mary bell英国 · 27 reviews · Experienced 2026-04-02 ·
★★★★★
Ask - crew are very patient
Clear instructions
Reply from Ask-Crew2026-04-04
Hello linda mary bell,
Thank you so much for your kind feedback! We’re thrilled to hear that you found our instructions clear and our team patient. Providing easy-to-follow guidance is our top priority, and we’re always here to help whenever you need expert assistance!
Best regards,
James, Ask-Crew Support
[email protected] or +1 833 460 0341
C
Carol美国 · 3 reviews · Experienced 2026-04-02 ·
★★★★★
Solved my problem
Fast and efficient and solved problem
Reply from Ask-Crew2026-04-02
Hello Carol,
Thank you so much for your kind words! We’re thrilled to hear that our service was fast and efficient in solving your problem. Your satisfaction is our top priority, and we’re always here to help whenever you need expert assistance.
Best regards,
James, Ask-Crew Support
[email protected] or +1 833 460 0341
B
Brian英国 · 6 reviews · Experienced 2026-03-28 ·
★★★★★
Great help online from Alex
Alex was very helpful to a computer illiterate like me, and his advice solved my problem.
Reply from Ask-Crew2026-03-28
Hello Brian,
Thank you for your wonderful feedback! We are so pleased to hear that Alex was very helpful and that his advice solved your problem, especially for someone who may not consider themselves computer‑savvy.
We truly appreciate you taking the time to acknowledge his support. If you have any more questions in the future, we are always here to help.
Best,
Matthew, Ask-Crew Support
[email protected] or +44 7700 170576
