The customer service
The customer service is Great. They are very helpful in guiding and navigating the app. Useful for SMEs who need to do cross border transactions.
About Aspire
Data updated- Website
- aspireapp.com
- Category
- Money & Insurance
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 122 reviews
- Replies to negative
- 34% (20/59)
Do you own Aspire? Claim this profile for free and start replying to reviews.
About this business
Aspire is the all-in-one finance platform for modern businesses globally, helping over 50,000 companies save time and money with international payments, treasury, expense, payable, and receivable management solutions - accessible via a single, user-friendly account.Headquartered in Singapore, Aspire has 600+ employees across nine countries, clients in 30+ markets and is backed by global top tier VCs, including Sequoia, Lightspeed, Y-Combinator, Tencent and Paypal. In 2023, Aspire closed an oversubscribed US$100M Series C round and announced that it has achieved profitability.
Written by the business, not verified by us.Is Aspire legit?
Aspire (aspireapp.com) has a 4.0 out of 5 rating on OK.one, based on 246 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 34% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the intuitive user interface, quick onboarding process, and responsive support team that assists with various queries. Many people find managing daily business finances simple and efficient, deeply appreciating how smooth the overall setup feels from day one. Reviewers often praise the helpful staff who go above and beyond to resolve payment links and account questions promptly. However, some people mentioned frustrating delays with international transfers and unresponsive customer service when payment issues arose unexpectedly. Others noted that the onboarding process involved tedious document requests, strict compliance checks, and complicated verification requirements.
Auto-generated from all reviews of this business. For reference only.What people say
The easiest way to do foreign payments
The easiest way to do foreign payments. Most supportive back-end team, so any time you feel you have someone to guide you and resolve your queries.
Great services for my business accounts…
Great services for my business accounts needs in Singapore.
Slow Refund & Lack of Transparency - 20 Days for a Rejected Transfer
I transferred £308.08 GBP (an accepted currency per Aspire) via Wise to my Aspire SGD SWIFT account on August 5, 2025. The payment went through but was later reported as rejected by Aspire and failed to reflect on my account. Aspire and its payment partner, Wallex, held my funds until August 18, 2025. far too long for a simple return. I was informed that the refund was initiated on August 13, 2025, yet no proof or reference was provided for several days. When the refund finally came through, only £301.13 GBP was returned. An unnecessary deduction of £6.95 GBP, which I had to escalate again. I only received the remaining amount by August 25, 2025 making it a 20-day frustrating experience overall. On the positive side, Aspire’s Escalations Senior, Nikhil, was professional, transparent, and provided the only clear explanation of the situation. He ensured I eventually got my full amount back. If the process had been explained this clearly from the start, I could have avoided a lot of stress and anxiety. However, the overall experience was frustrating, slow, and lacked transparency. Customer support often took 1–2 business days to respond to basic queries unless I followed up persistently. Aspire must improve refund speed, provide immediate proof of transactions, and prevent unnecessary deductions for rejected transfers.
Thank you ASPIRE for helping to set up…
Thank you ASPIRE for helping to set up my Business Account, FAST ONBOARDING!
More convenient and more cost-effective…
More convenient and more cost-effective than traditional banks
finance manager
USER FRIENDLY AND EASE OF USE IN MAKING REMITTANCE
Good product but poor customer service experience
I like the Aspire product, however, their customer support is really poor. We recently got stuck in an issue which could have easily been resolved in 1 day but took over 2 weeks. I just could not understand why it would take so long except the fact that the customer service rep was just not reading my message patiently, instead was focussed on providing irrelevant resolutions without understanding the core issue.
Good UX and Core Features
Low fees, PayNow and expense management with budgeting and claims was key for me to decide to choose Aspire. UX is great and easy to use too compared to other platforms I've used. So far, no issues with transactions too. Highly recommended!
It was easy to setup and operate
It was easy to setup and operate. When i applied for a card for expenses that was also managed very easily
Loving the platform so far
Loving the platform so far, easy to set up. Had a few questions but the support team was quick and helpful. Have been recommending Aspire to my friends who need business account!
Easy to use and fuss free
Easy to use and fuss free. Smooth app interface and good support in times of need 💪
It's been four great years and counting…
It's been four great years and counting with Aspire! I started using them when my business launched, and they have been my only go-to account. I love how they put business owners first and have been evolving their features to make my life sooo much easier.
Unable to speak to a human customer…
Unable to speak to a human customer support. Send several emails but took super long for their response to address my app login issues.
Terrible application experience
Terrible experience signing up. Sent a rejection letter before even having all the documents and insisted on sending personal bank statements... dodgy.
Reply from Aspire2025-08-08
Thank you for sharing your feedback. Our customer support team has been in touch to review the matter with you. We take all feedback seriously as it helps us improve our processes, and we’re committed to providing a smoother experience for all applicants in the future.
Aspire is so dang easy!
I love how simple and clean the UX is. It's always a breeze submitting my monthly gym membership receipt to the mobile app. The engineering team clearly cares about its customers.
Worst banking experience I ever had FULL SCAM
Aspire is full of SCAM bank in Singapore never use this scam app. 7 days in my transfer has still not reached the recipient. I am facing serious business issues. I have initiated a transfer on last Friday (27 June) today is Thursday (3rd July) and my transfer has never received my recipient. Every day it show it will be transferred today and suddenly it shows tomorrow. This until now it has never been solved and I have no clue whats going on with the transfer. See the photos attached. DO NOT USE ASPIRE AS THIER SERVICE SUCKS!!! 💩🤮
The worst provider so far
The worst provider so far. They make swift payments for 60 days and explain this period by their correspondent banks. Most likely, they just use the client's money
Misleading Offerings and Lies from Customer Service
We are an Indonesian company and wanted to work with Aspire for the sole purpose of offering payment links for our customers in IDR. This was advertised to us throughout the whole registration process. It took over a month for verification to be completed, as their system would constantly glitch and make us resubmit documents. Communication via email took long to get responses, but we went forward and finally received verification. We were looking forward to being able to use Aspire for our business, only to find once we had access to the account that they completely removed the option for Indonesian Rupiah and opening IDR accounts all together. I brought up my concern to the customer service representative weeks prior, as a friend told me they had a problem with IDR and Aspire, but the representative (Vamsi) assured me that it wasn't true and I would have no problems once I got into my account. Well, I've gotten into the account now and to my disappointment, No IDR available. Only USD, EUR, and GBP. Aspire wasted weeks of my time and energy and lied to me when I brought this up weeks ago. Update your websites and train your team before making huge changes in your offerings.
Reply from Aspire2025-05-27
Hey Christine, we’re sorry for the experience you’ve had. You’re right to expect clear communication, and we sincerely apologise for the confusion around IDR availability. While we recently made changes to our product offering, we recognise that this should have been communicated more clearly transparently. Our team has already reached out to clarify the situation and assist with your account. We truly regret the time and effort this has cost you. Thank you again for your feedback.
Customer service was great
Customer service was great. The hotline was quick to answer and the team was patient when I was confused.
Airwallex
Aspire
Wise 
Statrys
Slash
Aspirelawgroup
Mercury
Currenxie