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Assist Diabetics (assistdiabetics.com) has a 4.7 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-08-25.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and consistently quick to answer all inquiries. People also appreciate the extremely fast payment processing, free postage, and the overall convenience of submitting unused medical supplies. Many individuals describe how smooth the entire process feels from start to finish. However, some reviewers were not happy with payout amounts, noting that checks were occasionally lower than expected or delayed in arrival. A few customers additionally mentioned encountering unhelpful support interactions, communication hurdles, and frustrating service moments during their phone calls.
Auto-generated from all reviews of this business. For reference only.The Angie was amazing!! She listened through all my questions and answered each and everyone of them even if I repeated it three times she corrected my address informed me of how are things happen and how long they take to come and also ask me if there was anything else you can help me with. She had great customer service. She was nice sweet and funny.
I HAVE BEEN SENDING MY TEST STRIPS TO THEM FOR QUITE A WHILE. THEY HAVE BEEN FANTASTIC. VERY QUICK TURN AROUND WITH THE PAYMENT. I AM NOW SENDING PUMP SUPPLIES AND i KNOW IT WILL BE JUST AS GOOD!!!
I called today and spoke with Angie who was a big help in answering my questions. Angie was kind and attentive to all my concerns and was a pleasure to talk to.
I called and spoke with Angie and she very efficiently was able to take my concerns and get them taken care of in a extremely timely manner. She was very kind and I can't stress this enough but she took the time to listen to me for my concerns and was able to take care of exactly what I needed. Angie is a very strong and important aspect of your team in my thoughts. Thank you Dennis
There was a problem with Your receiving My Shipping Order! I Spoke to "Angie" (Customer Service) and She was Very Helpful! Supportive! Curious, and Very Informative!! I'd Rate Her interactions with Me 💯!! She's a Very Perffessional!! A Valued Employee!!!
Angie was fabulous!!!! Very helpful! Great customer service !!!!!
I found Erin to be very personable, not too formal yet friendly and professional . She also gave me quick and easy answers to my questions.
Hi Angie helped me with fixing my check she was very understanding 💜
Angie was very polite and courteous and helped me with informing me about the expiration date and everything else
They are quick and efficient in mailing the kits out as well as the payments.
Thank you Isabella for helpful respect 🙏 🫡..
Them knowing what to do
thank you for always having customer service line open. I have large diabetic supplies that do not fill the small boxes. Your assistant is kind, and helpful. THank you
I spoke with Isabella asking for a shipping label. She said no problem she’d be happy to help. As soon as we said goodbye the label was in my email. NEVER have I had quicker service I very much appreciated Isabella’s happy tone and quickness delivering my request. I use Assist Diabetics all the time and you guys really are awesome!! Thank you Isabella for your prompt service and friendly voice. This phone call was a very pleasant experience and I thank you!!
I have been sending my diabetic supplies to Assist Diabetics for quite awhile now. Great company and quick processing of my order. Erin has helped me out and is a great rep for the company. Always polite, knowledgeable, helpful and professional. Lately though I have been getting more $ from another company for some of my supplies. I still use them for some items. Good company.
Customer service is very good. Erin was very pleasant and helpful!
The assistant was amazing. Giving me all of the info needed in a timely manner
Angie was very accommodating, answered my questions thoroughly, made a great suggestion, and was very pleasant!
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