Assurant (assurant.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 85% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Excellent customer service from start to finish. They were friendly, responsive, and got my repair completed the very same day. The whole process was quick and hassle-free. I highly recommend them and will definitely use them again.
We're so happy to hear you received excellent customer service and that your repair was completed quickly and hassle-free!
This company its doing amazing job! 5 stars!!
We're thrilled you had a 5-star experience with us!
Your claims will not be processed. Donot opt for Assurant. Assurant insurance is not good. My claim was kept on hold for 3 months.
We received your details and have escalated the case. For security and fraud prevention, we recommend editing your review and solely removing the policy number. The department will contact you as soon as possible.
Thank you! We strive to create a simple and intuitive experience for all users, and we're happy to hear it met your expectations.
Thank you for the 5-star review!
Claim number 80469323 I had the terrible experience of being their customer and paid for their service for 3 years and when I needed them to honor their insurance and exchange a celphone everything went wrong between fails on their systems to bill me I had to call 7 days in to get an update on my claim to hear a oh Im sorry your payment didn't go through by one of their custom service Representatives , then receiving a wrong device around 10 days later, and make another process to get things right in which I had to send the device wrongly sent and waste my time for them to finally send me the right device. It seems that the best way for them to help you out is to give you more work. All the process lasted around a bit more than 3 weeks in which I had enough and I had to cancel my claim. Avoid this company.
We sincerely regret the difficulties you've encountered. To facilitate further investigation, please respond to the request sent via Trustpilot. When replying, kindly include your preferred contact number if you'd like someone to reach out to you. For your security and privacy, we also recommend editing your review to remove the claim number.
My issue is 1. The automated prerecorded service takes too long to get to a real human. 2nd. Attempting to make a claim online is not user-friendly. 3rd. Your webmaster's laziness! There was no way to use the claim number. How is anyone supposed to receive a verification code on a broken phone? Not a rhetorical question.
Thank you for your feedback. We’re committed to enhancing our customer experience and apologize for any disappointment we’ve caused. We’ve shared your information with the appropriate team for a closer review, and they'll be reaching out within 3 hours.
Friendly, professional, and efficient.
We love to hear this type of feedback. Thank you for the review.
The person repairing the phone as he is a very friendly man. He had my phone done within the time frame he gave me that he needed to repair my phone.
We're so glad to hear that your phone was repaired quickly and that you had such a positive experience with our team.
Super glad they fixed the screen.But now just shuts off, which sucks
We’re sorry to hear about this experience. An email has been sent to gather a few more details so this can be reviewed and followed up on. Your experience is important to us, and we appreciate you bringing this to our attention.
I am extremely disappointed with the way my claim was handled. After my phone was snatched, I expected support from my insurer. Instead, I was faced with an endless list of questions and document requests. Every couple of days, I was asked to provide something new, even after I had already submitted everything previously requested. The process felt unnecessarily complicated and designed to delay my claim rather than resolve it. Instead of asking for all the required information at once, your team kept requesting additional documents one by one, making the process frustrating, stressful, and time-consuming. I became so exhausted by the constant back-and-forth that I eventually cancelled my claim. I did not cancel because my claim was invalid—I cancelled because your claims process became unbearable. This is not the level of service I expected after paying for insurance, and I believe genuine customers deserve to be treated far more fairly.
We apologize for your experience. A private message has been sent through Trustpilot to collect additional details for a thorough review and follow-up. When responding, please include the policy number, your preferred contact number, and specify the company linked with the coverage. Providing these details will help escalate your case to the appropriate department.
While they replaced the screen and that part is working, my Face ID no longer works and they don’t know how to fix it so now I have to likely file a new claim and go through the process again. I did not enjoy using the replace location I was sent to
We sincerely apologize for the inconvenience experienced following the repair. We have sent an email requesting additional details to facilitate a thorough review and ensure appropriate follow-up.
The claim was easy to execute, and the repair location was close and needed a fantastic job in a timely manner
We're glad to hear you had a good experience. Thank you for sharing.
Already told you
Thank you for taking the time to rate us.
The ladies that work here are top tier! They'll are so sweet & knowledgeable about your device.
We're so happy to hear that our team provided such a sweet and knowledgeable experience for you!
My phone screen was cracked and needed repair. Assurant's online claim system was so easy to use and in no time flat I had an appointment just minutes from home. The repair staff was attentive and professional, giving me updates along the way. My phone was fixed quickly and is like new. Thank you to Assurant! A+++
We're delighted to hear that our online claims process was easy to navigate and that our repair team provided attentive, professional service throughout your experience. It's wonderful to know your phone was repaired quickly and is working like new again!
Great service, friendly staff amazing results
Thank you for taking the time to share this with us! We're glad you enjoyed the experience.
Fast informative and friendly service Answered all my questions and explained everything and helped me set up a claim.
We're so glad to hear that you received fast, informative, and friendly service! It's great that all your questions were answered and that we were able to help you set up your claim.
I understand AI is taking over everything, however, giving your customers a choice to deal with a living individual should not be so complicated. Once I connected with a living customer service agent, my experience was effortless and very quick.
We appreciate your valuable feedback regarding your experience. We're always looking to improve the experience for our customers, and we appreciate hearing your perspective.
Fast, easy and phone works as promised. Did not think it could be repaired.
Happy to hear you are pleased with the service. Thank you for the review!
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