Au Pair USA by InterExchange

The company has gone above and beyond…

The company has gone above and beyond to ensure I am safe, organized and well set up! They communicated proactively and checked in often. The platform is easy to use and I have found a wonderful host family!

I felt supported throughout the main stages

My experience with the agency was very positive. The application and matching process with host families was well organized, clear, and smooth. I felt supported throughout the main stages of the process, and the information provided was helpful and easy to follow. I did experience moments where I felt a bit less accompanied than expected. The support at some stages was more general rather than one-on-one, which at times made me feel somewhat on my own while adapting to a completely new environment. That said, the process itself is well structured, and the agency does a great job connecting au pairs with families and facilitating the overall experience. In hindsight, this also helped me grow personally and realize that I am capable of navigating challenges independently. I would definitely recommend the agency to future au pairs, especially those who are proactive and comfortable taking initiative.

Amazing experience

Amazing experience! This company is there with you in every step in the process, i’m so happy and grateful i am living this!!

So far our experience has been really…

So far our experience has been really great.

Good

Vera good, I like soo much!

organized

organized, clear instructions good candidates

Au Pair by InterExchange is a really… amazing agency

Au Pair by InterExchange is a really good agency to apply to be an Au Pair, they are checking everything is going well.

Extremely disappointing experience and lack of basic due process

We joined the au pair program in good faith and were very surprised by how our case was handled. The au pair stayed in our home for only five nights, and without any prior notice, clear explanation of alleged concerns, or meaningful attempt at mediation, the agency abruptly arranged transportation for the au pair to leave. What was most troubling was not the outcome itself, but the complete lack of transparency and communication. We were never clearly informed what we were alleged to have done wrong, despite our sincere efforts to welcome the au pair and support his adjustment to life in the U.S. We were also not given any real opportunity to respond to concerns or address issues before irreversible decisions were made. Although a partial refund was issued, we still incurred a loss of over $2,000 after only a few days of participation, despite having acted cooperatively and making multiple attempts to communicate with different staff members. For an organization that presents itself as a responsible program sponsor, this process felt one-sided, procedural, and dismissive of host families, particularly those participating for the first time. I strongly encourage prospective host families to carefully review the termination and dispute procedures, and to understand how limited the recourse may be if issues arise early in the program.

an unempathetic agency built on fraud

we found a great au pair, matched, and had a wonderful year with her. when I informed the agency I was about to have a baby, they did everything in their power to extract the au pair from our home, against both our and the au pair's wishes. their reason was that our au pair was NOT 'INFANT QUALIFIED'. even though we hired a second au pair from another agency to care for the baby so our current au pair would only have to watch the toddler kids, it was not enough. they sent us a new au pair saying she's infant qualified. the new au pair is struggling and admitted to us in writing that she never worked with kids below 4 years old. InterExchange Au Pair USA is an agency built on fraud and lies, from the VP level down. The VP has been completely unresponsive which is amusing for a 'VP' to hide and not communicate.

It is amazing because they are so good in all the program stuff

It is amazing because they are so good at explaining everything of how works the program and to be involved in all the things that you have to know.

Promised Support, Unexpected Termination

My partner (South African Citizen) joined Au Pair USA in year 2025 and was placed in the Boston, MA area (October 2025) under the supervision of the local childcare coordinator (LCC). Unfortunately, within a short period of time, several challenges arose involving the local coordination process and the handling of her placement, which ultimately led to her removal from the program on 24 December 2025. The primary concern was the manner in which her participation was terminated. She received an email informing her that she was being dismissed from the agency, and she was instructed to arrange and fund her own return travel home. Based on our understanding of the program’s contractual terms, this approach appeared inconsistent with the obligations outlined by the agency, particularly regarding support and repatriation procedures. I would like to clarify that this review is not intended to place blame on the host family. Host parents operate independently and are not direct employees of InterExchange/Au Pair USA, and therefore their individual actions should be viewed separately from the agency itself. I would further like to recommend to the agency to review their host families, especially those with frequent change of Au Pairs. That said, I was disappointed by what appeared to be a lack of impartiality in how the situation was handled. From our perspective, there was insufficient effort to mediate the issue fairly, and the process felt unfavorable toward an international participant rather than balanced and supportive. If permitted, I would be willing to provide supporting documentation, including email correspondence, which demonstrates the agency’s decision to terminate her participation and the limited attempts made to resolve the situation prior to that outcome. Overall, while the program has a strong reputation, our experience raised concerns about communication, fairness, and adherence to contractual responsibilities when challenges arise.

Almost everything was great but the…

Almost everything was great but the response once you are with the family from my LCC is hard to get it.

About the training in new York is…

About the training in new York is supposed to be but you changed to online academy. The others companies did the training in new york

Thanks God they supported me in each…

Thanks God they supported me in each part of my process, it was a long time ago because I wanted to choose a good family and I know I have the best ones

Do it!!!

Amazing experience

You guys only care about the family but…

You guys only care about the family but not how your Aupair feels or needs. you must remember we're the few people tay PAY to work, that's not the way it should be. I wasn't even able to get to know my family since I only could work one they and they told me I wasn't good enough, they didn't let me even try and there's a chance I'll return home way faster than I expected.

For now my exoerience is very good.

Communication and Transparency Improvement Needed

Communication to review and eventually match with an au pair went well, but the logistics and communication post match has not been as good and not what I expected. The amount of work and ambiguity that has fallen on the host family's lap upon the au pair's arrival to the US has not been clear and has required a lot of unexpected work. The agency needs to be more clear and transparent about some of the requirements (and some of the host family expectations) when the au pair arrives in country, and also the financial implications of the host family taking on these responsibilities. I'd also recommend better communication post match between the host family, au pair and coordinator to ensure a more positive arrival experience.

I have been here for 5 days and my LCC…

I have been here for 5 days and my LCC did not text me

Step by step

They were clear and patient with me the whole time.