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Vehicles & Transportation

AUTOPAY

102 reviews

4.7102 reviews
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About AUTOPAY

Data updated
Website
autopay.com
Category
Vehicles & Transportation
Location
United States
Status
Unclaimed
Last 12 months
102 reviews
Replies to negative
20% (1/5)
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Is AUTOPAY legit?

AUTOPAY (autopay.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 20% of negative reviews. Last updated 2026-08-11.

What people say

A
Amanda Haynie · 1 review · Experienced 2026-07-30 ·

Refinance

Logan was super helpful with my refinance! Process was fast and easy- highly recommend :)

R
Rebecca T · 1 review · Experienced 2026-07-07 ·

Cesar was very helpful in refinancing…

Cesar was very helpful in refinancing my auto loan, he was able to get me a rate at half the rate I had initially and cut down my payments each month. He walked me through the process of all of the paperwork over the phone and made it very easy for me to complete. Thank you

R
Ryleigh Gleason · 2 reviews · Experienced 2026-07-30 ·

Caleb was amazing to work with and was…

Caleb was amazing to work with and was so much help throughout the process!

J
James Hallinan · 1 review · Experienced 2026-07-30 ·

They kept the process simple and easy

They kept the process simple and easy. 10/10 customer service

T
Tami · 1 review · Experienced 2026-07-27 ·

My rep was really helpful and found me…

My rep was really helpful and found me the best rate available. The process was smooth and flawless.

F
Francisco · 2 reviews · Experienced 2026-07-22 ·

Feed you false information for the hook.

They send paperwork saying you can save $ with us monthly. The federal rate is down. Apply now, but what they do is outsource your info and run a hard credit check. A bank picks up you application and saids these are your options, and really not that great. They hook you with the false information for you to apply, they get back to you and say, oh thats just estimate of what it can be. Waste of time, better off just paying into the principal xtra payment here and there. Now you gotta wait 3 mo the for credit to go back up. Its goes down when they run your credit.

Reply from AUTOPAY2026-07-29

Hello, Francisco. Thank you for taking the time to leave your feedback. We are a third-party that works with a network of lenders to find you the best potential offer. Until you submit an application, we do not have the final terms of what you may qualify for. Once a lender conducts a credit inquiry, numbers are recalculated to determine the best potential offer for you. This is disclosed to you prior to submitting the application, to which you must select" I agree" to proceed. While we understand your concerns, this is the standard process in applying for financing. We invite you to contact our escalations line at 844-290-5731 with any additional questions. Please note that our hours of operation are Monday through Friday from 7 AM to 7 PM MST and Saturday from 8 AM to 5 PM MST.

M
Molly · 1 review · Experienced 2026-07-29 ·

Easy and quick process

Easy and quick process. Great customer service.

J
Joy Camp · 1 review · Experienced 2026-07-29 ·

Autopay helped me reduce my payment by…

Autopay helped me reduce my payment by over $100.00 per month. Melissa was our representative and she made our process simple. She kept us updated and always quick to respond!! Thank you Melissa and Autopay

S
Sambath seng · 1 review · Experienced 2026-07-29 ·

Very helpful

C
Charity LeGrand · 1 review · Experienced 2026-07-29 ·

The communication throughout the…

The communication throughout the refinancing process was great! Thank you for helping me get my interest rate lowered.

I
Isaias Loya · 1 review · Experienced 2026-07-29 ·

They provided great customer service…

They provided great customer service and answered every question or concern I had. They provided updates throughout the entire process and made it super easy to refinance.

K
Kitty · 2 reviews · Experienced 2026-07-08 ·

Thank you Joe!

I was approved to refinance my car and it is a huge help to me & my son. Joe S. (agent assiged to me) was very very helpful and patient with me. He walked me through the whole process and kept me updated.

J
J.S.P. · 1 review · Experienced 2026-07-29 ·

Thanks for great communication

Thanks for great communication, explaining terms clearly, and expediting the process.

M
Marc Ragaza · 1 review · Experienced 2026-07-24 ·

Jennifer was awesome accommodating and…

Jennifer was awesome accommodating and understanding my financial dilemma. She found me a bank that would ease the pain of high payments. 💪💪💪💪💪💪

A
Amy Lamken · 1 review · Experienced 2026-07-27 ·

Ashley made this process really quick…

Ashley made this process really quick and easy. She answered all my questions, and made me feel like a very valued customer. Thank you, Ashley!

T
TESSA JOINER · 1 review · Experienced 2026-07-17 ·

GREAT MATCH

We were able to find a deal matched what we were looking for in both monthly payment and lower interest rate. Our Loan Specialist, Melissa, was great. She kept us in the loop communications-wise and stayed on top of it to see it through to completion . Would recommend them to everyone we know. Thanks Auto Pay!!!

J
Jacey Reece · 2 reviews · Experienced 2026-07-29 ·

Incredible team that made my refi easy

Incredible team that made my refi easy, great experience!

F
Fingers · 1 review · Experienced 2026-07-24 ·

Need better communication towards the end

So all in all the transaction was smooth. I will say that at the end of the deal it was hard to get straight answers on if it was closed or what was happening. So basically, I agree that communication could be better. Otherwise smooth transaction.

L
Lazaro Mendez · 1 review · Experienced 2026-07-29 ·

My rep

My rep, Stephen was very attentive and responsive! Made the process easy and stressless. Definitely would recommend to work with them!

M
Miranda Gregory · 1 review · Experienced 2026-07-28 ·

Quick and straightforward

My husband and I had Mollie assisting us, the process was fairly quick and straightforward. Mollie answered all of our questions and was very helpful. She found us a lender that reduced our interest rate and monthly payment on top of additional services that were very beneficial to us. The process was easier than I thought it would be