The customer service was great and very…
The customer service was great and very helpful.
About AUTOPAY
Data updated- Website
- autopay.com
- Category
- Vehicles & Transportation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 20% (1/5)
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Is AUTOPAY legit?
AUTOPAY (autopay.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 20% of negative reviews. Last updated 2026-08-11.
What people say
Great
Easy process and the staff were knowledgeable and helpful
efficiency of loan officer Jacob was…
efficiency of loan officer Jacob was great!
SCAMMERS
If you are going to deal with this company DON’T!! Once you get all the paperwork they want and talk to one of their loan agents I was told I was approved. We discussed terms and settled on what I thought was a good deal. I just received a letter in the mail saying they cannot approve the special terms I requested however they would still offer me the first offer… refinancing would be 73 months.. YOU HAVE GOT TO BE KIDDING ME!! I WOULD BE PAYING DOUBLE WHAT I AM PAYING NOW!!! Good thing I made this months payment on the car as they told me I wouldn’t have to… THIS PLACE IS A SCAM!!!!!! They should be ashamed of themselves!!!’n
Chase Welman is the go-to specialist!
Chase Welman did a fantastic job making everything as easy and seamless as possible. This was my first time refinancing a vehicle and before speaking with him I was clueless! He was very thorough, informative, and took the extra time to make sure I was taken care of. The service he provided was above and beyond.
Everything was explained clear and…
Everything was explained clear and simple. Not pressured to take deal, very respectful and courteous. Easy process, got what we wanted. Thanks
My experience was great
My experience was great. Do to great communication? And customer service. Also, help me refinance.My vehicle Thanks Cameron
Marco was extremely helpful and went…
Mario was extremely helpful and went above and beyond to get us everything we needed in a better interest rate a lower payment!
Jay was very helful!
Jay was very helpful and got my apr% down 10% ! I’m so grateful for his help & patience!
I had a very frustrating experience…
I had a very frustrating experience with AutoPay during my refinance. I was told my first payment wouldn't be due for 45 days, but due to poor communication and confusion during the transition, a late payment was reported. As a result, my credit score dropped by around 100 points, even though I was trying to follow the instructions I was given. This has affected my ability to qualify for better rates and has caused unnecessary stress. I expected much better communication during such an important financial process. If you're refinancing through AutoPay, make sure you verify your payment due dates directly and don't rely on verbal information alone. I hope they improve their communication so this doesn't happen to anyone else. Other than that, everything else turned out fine, and the refinance process itself went smoothly. My only real complaint is the miscommunication that led to my credit score dropping by about 100 points. If that hadn't happened, I would have had a much better experience overall.
Refinance my auto loan
I applied with them to refinance my auto loan and the process was quick and easy and they reduced my monthly payments by $200.
Who would of thunk it to be so simple?
My experience was very easy, Once all my paperwork was all together the process flew by! Everyone I dealt with was professional and seemed like they were attentive to my refinance goals.
I was happy with the service and they…
I was happy with the service and they found the right lender for me. Logan was great…Thank you!
I refinanced my car through Autopay
I refinanced my car through Autopay, and Steven Paine helped me with it. I am grateful.
Saving over $800 a month!
We were paying about $1600 a month for a truck payment and I’m so thankful we were able to bring it down to about $850 a month thanks to Autopay. The process started out rough because the associate I was dealing with wasn’t responding, but later found out he was no longer employed there. I was reassigned to a new associate and Blake got me to the finish line in quick succession! Thank you so much for such great service and a low payment!
The process was seamless
The process was seamless despite I was in another time zone (vacation). Once all the documents were submitted I was approved and with the new loan I saved $203 a month! Jeff Hallen was great. He was very helpful and on top of the communication. We communicated through text, email and phone calls.
Jason made the whole process fast and…
Jason made the whole process fast and easy. Kept me up to date with everything, and loan was funded really fast.
I appreciate the convenience of autopay…
I appreciate the convenience of autopay and their friendly reminders of upcoming payments!
Hayley was tremendous
Hayley was tremendous, very helpful and responsive. Definitely recommended.
Agents were very helpful through the…
Agents were very helpful through the whole process