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Travel & Vacation

AutoRentals.com

61 reviews

3.661 reviews
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About AutoRentals.com

Data updated
Website
autorentals.com
Category
Travel & Vacation
Location
United States · Port Washington, NY
Status
Unclaimed
Last 12 months
26 reviews
Replies to negative
14% (3/21)
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Is AutoRentals.com legit?

AutoRentals.com (autorentals.com) has a 3.6 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 64% rate it 4 stars or higher while 33% give 1 star; The business has replied to 14% of negative reviews; 26 of them were added in the last 12 months. Last updated 2026-08-10.

What people say

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Joanne Selle · 1 review · Experienced 2026-04-23 ·

Booking was quick and affordable

Booking was easy and the option to pay at the counter was helpful. My rental car was upgraded to a Hybrid SUV at no extra charge and the process took less than 10 minutes. I would recommend Autorentals.com.

Reply from AutoRentals.com2026-05-28

Hello Joanne, Thank you for the 5 star review and for sharing your experience! We know your time is valuable and we work to make the booking process as painless as possible. We hope you will come back to Autorentals.com for your future car rental needs. We appreciate your business!

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Tom Van Leemputten · 2 reviews · Experienced 2026-04-10 ·

Renting cars made easy

Both pick-up and drop-off at JFK was very smooth and easy. The car was in excellent condition. I booked the "mystery" car and got a very good value for money rental. Happy to recommend AutoRentals to make bookings because the process was easy. There was a discrepancy with the rental dates and the customer service was ready to help.

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Mrs Sandra Rios · 2 reviews · Experienced 2026-03-17 ·

I booked a rental for pickup at San…

I booked a rental for pickup at San Juan Puerto Rico at the terminal. I specifically was looking for terminal rental. One choice was zezgo which reservation stated “in Terminal” HOWEVER, it was not. We had to call zezgo and someone came in a van ( not even a marked company name on it) to pick us up. Reservation provided Nissan kicks or better. My party had 2 large men both over 6 feet and no one asked if we wanted a car upgrade. I was already angry about it not being in Airport Terminal, that I wasn’t thinking we would not fit comfortably. When we all realized we were already at our destination. We called but there were no close offices where we were. We literally had to go back to where we rented it 2 hours away. So we had to keep the car for 7 days. Please people call the rental place where you’ll be picking up the car to make sure your pickup location is the one you want. HORRIBLE EXPERIENCE!!!

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Fady Gayed · 2 reviews · Experienced 2026-02-19 ·

This company operates like a complete…

This company operates like a complete scam. Do not book with them under any circumstances. They will pressure you into purchasing their insurance even if you already carry full coverage. They also force you to take their EZ Pass toll program whether you need it or not. On top of that, they place an outrageous security deposit—around $2,500—on your credit card, something I have never experienced with any other rental company. The staff are extremely rude, unprofessional, and show zero respect toward customers. Their attitudes are unacceptable, and the entire experience feels predatory and dishonest. Avoid this company at all costs. Do not reserve a car with them.

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DAN NETTLES · 4 reviews · Experienced 2025-10-08 ·

NOT HONEST IN ADVERTISING NOR DISCLOSURE!

Booked a car online through this company for pickup from ROUTES car rental in Tampa, Florida. The email receipt I received stated TOTAL ESTIMATED CHARGES OF $66.39! The total rental bill ended up being over $400.00 plus a $100.00 security deposit! These charges were additional taxes, service charges, and mandatory insurance (I explained that insurance was covered under my credit card, and that I also had coverage through my personal vehicle insurance! I was told that was NOT acceptable, unless I had written validation of coverage that they approved! Was also informed that rental vehicles were not allowed to leave the state!) I have rented vehicles on numerous occasions and have NEVER run into this problem before! I consider it lesson learned, and will NEVER deal with AUTORENTALS.COM or RENTAL CAR CONSOLIDATION of TAMPA ever again!

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bhupendra · 2 reviews · Experienced 2025-10-01 ·

This company is a fraud …

This company is a fraud if you read this before trying to book a car, just be care full no good do not even get free rental from them cheater cheater cheater they tell you total price and charge you double they should not in business instead of giving senior discount they charge more for senior i am not looking for discount but they was charging $14 more per day because i was 72 year old they say senior pay more i have 40 years driving record without any tickets or violation they charge 20 $ charge for insurance very fiction charge even i submit my information and when i start argument about $150 over charge with them they hang up phone bed bed service i never never rent again from this company stay away

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Freptboy · 2 reviews · Experienced 2025-07-24 ·

Stay away from this company

I made a reservation with them on July 13, 2025, for a Hertz rental car. I called Hertz to confirm my reservation. Hertz told me no such reservation existed. These individuals are a scam; be cautious. Book directly with the rental company

D
Dalton · 10 reviews · Experienced 2025-06-14 ·

Good Customer Service

I always used Autorentals.com for my rentals worldwide. My bad experiences are usually with the car companies and have nothing to do with Autorentals.com. In a recent Tampa Florida rental, Autorentals.com diligently followed up on a horrible experience I had with Routes Car Rental and One Switch Car Rental. I did not request the assistance or intervention of Autorentals.com, but simply responded truthfully to the survey they sent after my rental. I appreciate their interest in a satisfied customer.

J
Jack Crisp · 1 review · Experienced 2025-04-15 ·

Shame I can’t give 0 stars!

Shame I can’t give 0 stars!! Waited over 40 minutes for the shuttle to turn up at Orlando airport to take us to the hire place. Driver than drove like a lunatic! (We had small children on board including a 5 month baby). When we then arrived at reception we had to wait nearly 1 hour to get spoken to! Our car hire price was approx $450 we was told on receipt of booking. When we then spoke to the rude receptionist she informed us we needed to pay either standard insurance of the upgraded one. Standard was an extra $800 and upgraded was $1200 which then brought our car hire up to $1650. Ended up walking out and got a taxi to the hotel! Not ideal when we had trips booked whilst on holiday which we then couldn’t go on and lost our money. Not happy in the slightest

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Bianca Novak · 4 reviews · Experienced 2024-12-27 ·

BEWARE!!!! This company is a fraud

This company is a fraud if you read this before trying to book a car, just don’t do it. There are no cars I don’t know what game they are playing at. We were lucky the Airbnb my partner stayed at had a car for him. He drive to the airport that day saying they had no idea about the booking they use the name of car rental company’s to trick you. For me it was hertz. Their site should be shut down.

a
amg alsa · 1 review · Experienced 2024-12-27 ·

This site is not serious

This site is not serious I booked a car in Miami airport and they confirmed giving me a company name that does not exist Champ rent a car, no answer on the phone number they gave me. I had to take a cab to address that was on confirmation email to have a desk agent tell me they didn’t know Champ. Total after 2 hours of emailing (no way to contact autorentals by phone), they finally said that my reservation was cancelled because I didn’t show up!!! Result they ruined my December vacation 🥵 so far they haven’t refunded my downpayment They are not serious, so I will definitely avoid them

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Marcella Ambrosino · 6 reviews · Experienced 2024-12-25 ·

Never had worst service before!

Never had worst service before! We couldnt be at 9 am due to an overbooked flight and the manager of Next Green (one switch) didn't give me the auto i booked for 3 days. I called an agent of autorental and he said he coulant help me. Froud froud that's what you do! You left me with son in a country not mine! Shame!

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Michael · 14 reviews · Experienced 2024-10-09 ·

Great service.

Mara and her colleague, Michele at the HERTZ rental desk in Reggio Calabria were really good and helpful with our booking on both pick up and return, even taking us to the airport after returning the car. Thank you.

M
Michael Rolle · 1 review · Experienced 2024-09-29 ·

Smooth Sailing

I was able to collect my car without any problems. The only additional charge was a tax for about $40.00.

H
Harry Long · 1 review · Experienced 2024-10-08 ·

Excellent Customer Service Skills

Mr. Jonathan House at Enterprise Faiburn Ga made returning my renter very smooth. He explained everything so it was easy understood. He has excellent customer service skills for a young man. He's a person that every business would love to have.

s
skotyjohn · 2 reviews · Experienced 2024-10-07 ·

Great fast service Acsalent service

o
of Les · 4 reviews · Experienced 2024-09-26 ·

I have been a little disappointed when…

I have been a little disappointed when I been told that car rental be impossible without an additional insurance. Initially I booked car with no needing any insurance as I always do. Do I miss any T&C?

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Lynn B Spence · 1 review · Experienced 2024-09-20 ·

Excellent Service, over and beyond

"Staff was awesome, upon arriving in Sydney I went to Europe Car, then found out I needed to be at Gold Car. One of the managers on site personally took me to the next location and upgraded me to a brand new vehicle. On returning the car, I did not want to be late and turned up at my drop off time, the attendant asked me if I filled the car, I said no, as I did not want to be late. The attendant said, BP is 5 minutes away, why don't you go fill up, and we will get you right down to the shuttle. Great service, this company cares about it's customers. Excellent Service, I will definitely use them when in Sydney. Lynn B. Spence (Melbourne)"

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Terry Clifton · 3 reviews · Experienced 2024-09-08 ·

Excellent service

Comprehensive handover of vehicle including some handy tips, vehicle was in excellent condition and performed perfectly and final hand back process was extremely quick and seamless.

K
Kim Charbonneau · 4 reviews · Experienced 2024-09-23 ·

Won’t help after car pick up

If you are wanting to make a change to your reservation once you have the car this company isn’t for you. Due to a cancelled flight I wanted to extend my rental by 3 hours but AutoRentals say it’s not part of their policy and the rental company where I got the car say I can only do it through AutoRentals so that leaves me nowhere. I’d also already paid for the 24hrs included in the change but was willing to pay again for the extension but still nobody could help me.