AutoRentals.com (autorentals.com) has a 3.6 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 64% rate it 4 stars or higher while 33% give 1 star; The business has replied to 14% of negative reviews; 26 of them were added in the last 12 months. Last updated 2026-08-10.
The pricing they display on their site did not include any insurance and only found out when we picked the car up. The cost of the insurance almost doubled an expensive car rental. When we complained that there was a link in the confirmation to the additional conditions at the bottom of that page was a small mention of additional charges that you had to buy in order to rent the car. An expensive lesson.
Booked through autorentals for a car hire with Hertz in Tahiti. When we went to collect car hire at airport, the desk agent advised that we had been booked on a rental that charged a fee per kilometre we travelled in the car (over NZ$1 per km!). Thus, we had to switch to an agreement that had kilometres included, which over doubled our original price that was agreed with autorentals. Prior to this, we had triple checked all terms and conditions on the autorental agreement and nothing mentioned this additional fee. Would not book again.
Initial booking online was straightforward. However, I realized a week before that I had not been offered insurance for my european hire, but had for my England hire. I had to take up insurance when I arrived to collect my car which cost me significantly more. I ordered a Renault Captur as I wanted a small car for the small Italian towns we were going to, instead, I got a Ford Focus estate, a longer car, wider car than I was wanting, heavier too, yet it came with a piddly 1.0L engine and wheezed its way up italian hills. Was not a pleasant experience. I needed to call autorentals due to an error on collection, the phone numbers on my hire voucher were disconnected. In the end what should have cost me $2300 approx, cost me $3500. Do not use autorentals.com, they will disapoint and cost you dearly.
Scam web site! They charged me the initial payment and never transferred the money over to the rental provider so I end up paying more than the original quote! Never use this web site again!
AutoRentals.com values our customers. We have a customer service team dedicated to providing information and support to our customers every day and strive for our customers to have a great experience from start to finish. AutoRentals.com has pricing transparency and upon checkout fully discloses to all customers the total estimated costs for the booking and the portion of the total cost that is due upon booking the reservation (if any) and the portion that is estimated to be due at time of pick-up. When we receive inquiry from a customer regarding questions around charges, we gather details from the customer and the final invoice paid and confirm with the rental supplier that the time and mileage base costs match what was indicated at the time of booking. When this customer reached out we did confirm the details and confirmed that all charges were correct to the items that were chosen at time of booking. In any event where a discrepancy is discovered, AutoRentals.com advocates for the customer and we collaborate with our supplier partners to correct. Where total pricing paid at invoice for a rental has the potential to differ, is when at the time of pick-up customers add on additional items to the rental such as additional driver or additional insurance that can increase the costs of the total rental from the estimated charges at booking, as they were not chosen or included at time of booking. In these such cases, the total price paid for the rental will be different from the estimations. We review these details as well with our customers to ensure they opted in for those additions at the time of pick-up to confirm that they were charged correctly, and did so in this case. AutoRentals.com values customer feedback and if we can be of further assistance, please feel free to reach out to us at [email protected].
Everyone was helpful and very friendly. I would definitely use your services again!!!
Booked a hire car in Dublin Ireland through autorentals.com, they used herzt ireland. Autorentals booked the car hire without basic insurance so i had to pay 107 euro for 4 days, what a scam to keep their prices down. AVOID AVOID AVOID
Great search features and prices are great
The site is helpful easy to navigate and I find a deal on rental often.
"Everything went well." The price paid was significantly lower than the brand website.
Car hire AutoRentals and U-SAVE Invoiced me £247.79, knew I was in trouble when taken late in the day miles from Liberia airport. The vehicle was a disgrace and I let U-SAVE know what I felt, it got very angry, drove away parting with having to pay over $3500, fortunately I got $2500 only after very angry scenes at U-SAVE depot. I have had taken by Mastercard £460.01. I have complained to Mastercard and AutoRentals and surprise surprise got absolutely no where, AutoRentals and U-SAVE Costa Rice are a disgrace, the public have a right to be protected.
I regularly fly to US/Canada and have always used AutoRentals.com for car rental. They always seem to have the lowest prices. The website gives you the charges in the local currency and in GBP. I have never paid upfront allowing you to cancel without any penalty up to the day of rental. The conformation received is the actual price you pay in local currency. They represent a large range of rental companies with a wide choice of vehicle types. However in cases for North America, the rates are only for the rental and generally does not include any vehicle insurance, CDW or excess. For that reason the rates remain low. So the renter must provide their own insurance or take out the Rental companies own insurance per day which then inflates the final price. My suggestion for the renter is to purchase an annual rental excess insurance from the UK. They are not expensive and that will avoid having to take out expensive car rental insurance with the rental agency. Take two copies of the policy document showing the name of the Insurance company, insured name, policy number, coverage amounts and any excess. Many insurance companies also include CDW insurance for US and Canada. Hand one copy of the policy to the rental agency to keep with the rental agreement. In case of damage to the vehicle, you do have to pay upfront and then claim back from the insurance and will involve lots of paperwork. I have had to make a claim once, but for me I will most probably continue to use Autorentals.com
Rental rate was better than any other I could find. Rental worked out very well. Thank you AutoRentals.com!
great service and friendly managers and good cars
"It was good service, everything was served professionally, apart from some information missing during the intorsession. The car was very good, and I had the chance to select what I needed. The lady forgot to tell us how to return the car on a sunday, and she isnsisted scaring us to take insurance. !"
total rip-off, they doubled the price and did not honour the booking agreement. BE WEAR OF ANY DEALINGS WITH THIS RENTAL COMPANY
Here is the comment you left on our survey: "Been great Only thing moan about not the rentals that’s great Was having an electric car and charging stations prefer old way But will rent again in 2024 on my next visit Excellent service Thanks Ray Tudor"
Hastle free pick up and return, obliging receptionist, good rate
The deceptive practices trying to force you to purchase their insurance. I had my personal insurance card, but the clerk insisted she needed to see my policy. What insurance company requests the policy and who carries their policy. I had to call my insurance company, have them email. The clerk was rude the moment I declines their insurance and made my experience the worst EVER and I've rented vehicles, high end rental agencies and never had these issues. Then I look at the document to see they were about to charge me $1,000 deposit for a regular Camry and when I asked about it, I was told, "if I had purchased their insurance, it would have only been $250. Once again, trying to make you purchase their insurance. HORRIBLE and I'll be writing reviews to every outlet. I've already completed the BBB. Every Customer in the building was complaining about the how horrible Economy was. They have they right name, E-CON
Everything was easy, nicely done and with a good cost. I recommend them!
61 reviews matching