Avant (avant.com) has a 3.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 71% rate it 4 stars or higher while 25% give 1 star; The business has replied to 44% of negative reviews. Last updated 2026-08-10.
Stay away. No real customer support, will lie saying they will get back to you in 24-48 hours but never do. Less reasonable company I have ever seen. STAY AWAY. Desperate to take your money.
That's certainly not what we hope for. We strive to provide the highest level of service every day, and we're very sorry to hear that we didn't get it right this time. Is there any chance you'd write to us at [email protected]? We'd love a chance to fix this situation.
THIS IS NOT A credit card! It is a link to your bank account which requires you to do direct deposit. They charge you for the account and my "credit limit" was 8 dollars with a 650 credit score. You are NOT getting approved for a credit card!!!!
We’re sorry to hear you’re upset with your experience. We strive to provide the highest level of service every day, and we're very sorry to hear that we didn't get it right this time. Is there any chance you'd write to us at [email protected]? We'd love a chance to fix this situation.
I paid my balance..... Unbeknownst to me they were charging me interest at the same time as I made my payment. I thought I had a $0 balance and when I went to check I have another balance of $15.84. called customer service and explained to them the situation I got the runaround and they keep telling me that they weren't going to reverse this charge that they weren't allowed to. I know for a fact that they can do a courtesy reversal and they just extorted me. Do not do business with these people!!!!!!!!! If I can give him zero I would...
Hi Jess Scarpulla, we know fees can get confusing. To find out what fees may apply to the product you have with us, please call 800-712-5407 for help with personal loans and 855-752-7012 for more information about our credit cards.
Quick. Easy and favorable rates
That's great to hear! We strive to provide the best service we can each and every day. Thank you, Joann Caplinger for your kind words and we hope you'll tell your friends and family about your experience.
Let me start off by saying I would give this experience NEGATIVE five stars if possible. I called customer service regarding my credit card, as I had a payment coming up (due June 1) on May 30. I informed the representative that I not only sent the payment in, but Avant has already been PAID, as I could see the cashed check already in my bank account as of May 29th. The agent stated that they did not see the payment, and I reiterated that I can already see the check cashed in my bank account to which the CSR replied "I can only go by the information in front of me" and said once again that they do not show any payment as being received. No looking into the missing payment, no effort whatsoever to see if the payment was actually received. I requested to speak to a supervisor, and after holding, I was informed that a supervisor was "unavailable" and that one would be calling me back. At the time this review is being written it is June 2, TWO DAYS later, and still no phone call. I also sent an email (to credit card customer service listed on their website)with a screenshot of the check I sent in for payment that was cashed by Avant, and paid by my bank already only to receive a reply stating "call us at your earliest convenience" again, ZERO effort to resolve the situation at all, and ignoring that I was already told when I called on May 30 that I would be receiving a call from a supervisor. I also sent a similar email to card complaints email address, but to this point, I have not received an actual response from them either (only the system generated one stating that someone would be in touch with me soon, but again, nothing else). It now looks like I am being charged a LATE FEE, which the purpose of my call on May 30 was to AVOID this, but since nobody took this seriously, I was now charged anyway. I would avoid this card at all costs at this point because the customer service is absolute TRASH to say the least. I have since sent emails to both credit card customer service and the card complaints email address again (with cashed check attached) but I am not expecting much at this point. I am likely going to pay this card and use it as an "emergency" card or otherwise have my full credit limit listed as "available credit" to improve my score, because it is not worth dealing with this at this point if they are only going to blow it off anyway. Complaints to the BBB and others may be coming as well. June 5 update, to Avant, I sent NUMEROUS emails to the address you provided, and you didn't even have the courtesy to respond. This issue has been resolved, but ONLY because I contacted the card issuer (WebBank), who contacted upper management at Avant basically telling Avant to correct this. Numerous messages to your customer service email, complaints email, and care team email were IGNORED. I have numerous credit cards, and Avant is the ONLY ONE I have these issues with! Again, DO BETTER!
Hi, Tom W. We'd like to help, but we need some additional information to do so. Please email [email protected] and be sure to include your customer ID.
Our family recently had a death in the family and we’re overwhelmed with debt Avant got us back on track instantly I am forever grateful 🥲 to Avant Sincerely John
Being able to help people in their times of need is what keeps us motivated at Avant. We are glad that we could be there for you when other companies were not. Thank you for your kind words and we hope you'll tell your friends and family about your experience.
Used them more than once, quick decisions on approvals along with multiple payback options and are very understanding working with you making payments back
That's great to hear! Thanks so much, David Alvear for choosing Avant.
Love this card always a good experience highly would recommend
We're glad we hit the mark and hope you'll tell your friends and family about your experience!
Avant is a great credit card company. They have increased my credit line regularly and they are great to do business with!!!
Thank you so much, Danny Beverly for the kind words! As a digital-only company, our website is our lifeblood, so we strive to make it as easy to use as possible. We're glad we hit the mark and hope you'll tell your friends and family about your experience.
i had this card for over 2yrs didn’t realize i was paying $125 annual fee!!!! When i called to cancel the card with a zero balance!!! the representative insured me that she will cancel the card ! later to get hit with $57 charges now they are saying i can’t cancel the card until i pay the fee !!!! I DON’T RECOMMEND THIS CARD TO NOBODY!!! RIPOFFS !!!! NOT EVEN FOR BEGINNING
Hi Mrs.McQueen, we know fees can get confusing. To find out what fees may apply to the product you have with us, please call 800-712-5407 for help with personal loans and 855-752-7012 for more information about our credit cards.
Very easy to work with .Get increases in time. Just keep your account in good standing.And they will evaluate.Your account.
Thanks so much for letting us know! We want to empower our customers on their financial journeys, and we’re happy to help you reach your goals.
I had been trying to consolidate my debt but no one wanted to help me. Then Avant granted me a loan that truly helped me financially. I’m grateful for the opportunity and the help
Thank you for the kind words, Debra Hall! We are happy that we were able to help you with your financial needs. We aim to make every application experience quick and transparent, and we hope you'll tell your friends and family.
Can only schedule payments one month at a time. Unable to autopay biweekly. Would be more convenient if I could make payments to match my pay periods. It's tedious to have to go into the App every month just to schedule the biweekly payments for that month.
Hi, Benedicto Corpuz. We'd like to help, but we need some additional information to do so. Please email [email protected] and be sure to include your customer ID.
I applied for a loan and was approved same day funded in 1-2 business days I applied before a holiday. The process was straight forward didn’t take long at all.
Thanks so much for letting us know! We want to empower our customers on their financial journeys, and we’re happy to help you reach your goals.
I didn't know I had been approved. Money was just in my account.
Thank you for the kind words, Tammy! We are happy that we were able to help you with your financial needs. We aim to make every application experience quick and transparent, and we hope you'll tell your friends and family.
Ok to build credit BUT. It took months to receive. Had to resend a card several times. No idea why. Used it, auto pay, paid it off. Here’s the problem. Still have to pay the $9/mo fee plus the yearly charge. Even if zero balance. THEN. I closed it, paid off $60 balance. And they took it again 7 days later. So now I have a $60 credit on a card I closed. Customer service is from a foreign company. The accent is super heavy to the point of almost no understanding. I’ve been assured a refund in 10-14 days!!!! What????? So now they make interest on my money and I don’t get to buy food. That’s just lovely. This is the second month this has happened. I can’t block them from my checking or I won’t receive the refund. This should be reported for some kind of theft. Idk but STAY. AWAY. FROM. AVANT!!!!!!!
That's certainly not what we hope for. We strive to provide the highest level of service every day, and we're very sorry to hear that we didn't get it right this time. Is there any chance you'd write to us at [email protected]? We'd love a chance to fix this situation.
This is my second loan from Avant. They are very easy to work with and my money was deposited the next day!
We’re here to champion you on your financial journey, and it sounds like you’re well on your way!
Okay it was okay I was thankful they helped lower payments but refiing my credit cards would have been a bigger help
Thanks so much for letting us know! We want to empower our customers on their financial journeys, and we’re happy to help you reach your goals.
I am the wife of a card holder that passed away & their response time to this ordeal has been glacier. They gave me an email address & I was told to send a copy of the death certificate to that email address, but I haven't heard anything back. It's been 8 days now. At least a confirmation of the email would have been good. I called them to see if they received that email and they told me to send another email to the same address and that dept (that I was told to send an email to) had no phone number to actually call. Which made no sense to me. Even an AI at that supposed dept that could tell me the next steps to take would've been something.
Thank you for sharing your feedback. We’re sorry to hear about the issues you’ve encountered. We sent you an email to further assist you. We appreciate your patience and hope to hear from you soon.
Quick and easy. Lowered my rate.
We’re here to champion you on your financial journey, and it sounds like you’re well on your way!
201 reviews matching