Providing Home Emergency, Motor Breakdown and Excess Protection insurance. Monitored Monday - Friday, 9.00am - 5.00pm. To report an emergency, please call the number in your policy document.For feedback relating to Travel please visit https://uk.trustpilot.com/review/axa-travel-insurance.com
Written by the business, not verified by us.AXA Assistance (axa-assistance.co.uk) has a 4.2 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 81% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers frequently praise the staff and agents for being extremely polite, friendly, and exceptionally helpful when handling policy inquiries over the phone. Consumers often deeply appreciate the prompt, professional, and efficient assistance provided during unexpected stressful situations. Some reviewers were not happy with communication efforts, noting that customer service emails were frequently left completely unanswered. Additionally, a few other people also felt that dealing with extended waiting times on the phone lines caused significant frustration. Some consumers also mentioned experiencing serious difficulties when trying to resolve urgent breakdown issues through their support channels.
Auto-generated from all reviews of this business. For reference only.Such an easy website to use. Clear and. Consider.
Good Afternoon, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
It was easy to get the breakdown recovery but have not needed it thus far do difficult to review it.
Good Afternoon, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
Getting breakdown cover for my car was very easy to complete. It isn't the cheapest, but I think that it's so comprehensive it gives me assurance that I can drive anywhere in the UK with complete confidence.
Good Afternoon, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
Good service, friendly.
Good Afternoon, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
Good Afternoon, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
Having battled with online, it made life so much simpler,pleasant, helpful, easy to understand and patient with me.
Good Afternoon, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
Quick, straight forward, good value
Thank you for your positive feedback! Many Thanks
I was treated kindly and with respect. The gentleman was helpful and reassuring.
Good Afternoon, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
Good Morning, Thank you for the feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
Good Morning, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
Extremely helpful. Pleasant and polite. Explained clearly when I questioned something.
Hello, we are happy to hear that our agent was helpful and polite and provided clear explanations in response to your questions. Thanks for your feedback, we appreciate it!
Breakdown cover for motorhome arranged through Caravan Guard, left us sitting at Birchanger services for 8 hours, said 3.5t motorhome was to heavy for transporting, never returned a call, i must have spent 11/2 hrs trying to get a response, in the end i spoke to Sharon who did actually want to help and she obtained permission for us to arrange our own recovery so 12 hrs later finally got home, as being a sunday the dealership was closed, now refusing to take it to a garage, saying we will have to pay to have it moved.
Hello, we are very sorry to hear about the difficulties you experienced with your motorhome breakdown cover. We appreciate you bringing this to our attention. We'll review the issues you raised with the relevant team. Thank you for your feedback.
Competitive price and very easy to buy from website
Good Morning, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
I recently used AXA Assistance when hiring car, and made a claim due to a small dent. Although I received a receipt for the claim AXA have not contacted me and do not respond to emails requesting a status. This is totally unacceptable service when one has purchased coverage!
Good Afternoon, I am sorry to read of the poor service you have experienced, since this is related to a Car Hire claim, we have passed on your comments to the relevant team and requested they get in touch. Kind Regards, Francesca
Trying to file a claim online through their myexcessclaim.com website. Site continually crashes with unexpected error message. Several attempts to contact them through their customer service email have not been responded to. My 30day window for filing a claim is rapidly running out. Lack of response is unprofessional at best. Would give zero stars if it was possible.
Good morning, I am sorry to hear of the problems you are experiencing, we have requested some details from yourself and will request the excess claims team contacts you to open your claim. Kind Regards
Good Morning, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
Excellent customer service and good value for money
Good Morning, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
Easy, quick & reasonably priced.
Good morning, we are pleased to hear that you are happy with your experience. Thank you for taking the time to leave a review.
Good reviews very quick & easy to set up .
Good Morning, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
Gentleman on telephone was very helpful and explained policy details to me.
Good Afternoon, Thank you for the positive feedback! We really appreciate this and will pass this on to the relevant team. Kind Regards, Francesca
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