About AXA Assistance USA, Inc.
Data updated- Website
- axatravelinsurance.com
- Category
- Money & Insurance
- Location
- United States · Chicago
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 75% (3/4)
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Is AXA Assistance USA, Inc. legit?
AXA Assistance USA, Inc. (axatravelinsurance.com) has a 4.7 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 75% of negative reviews. Last updated 2026-08-11.
What people say
easy to get quote and puchase
easy to get quote and purchase
Excellent service provided by Roxanne…
Excellent service provided by Roxanne A. | Travel Insurance Specialist II | AXA Partners US California License No. 4284844
Easy to navigate
Chat bot experience
I asked a few questions before purchasing via chat bot. It was super convenient!
i tried to do this in safari on both…
i tried to do this in safari on both desktop & mobile & it glitched out. had to use chrome.
It was IMPOSSIBLE to speak to a person…
It was IMPOSSIBLE to speak to a person for answers to my questions
Reply from AXA Assistance USA, Inc.2026-08-03
We appreciate you sharing your feedback. We understand your frustration regarding reaching a person. Our assistance line is open 24/7 however, our sales Department is Monday through Saturday 8am-7pm CST.
It seemed to work
Great user experience
Great user experience. Good value policy.
Easy to apply for policy
Ease of format
Prefer not to discuss.
it was easy and clear on how to apply
Great experience!
Roxanne was super friendly and gave me detailed consultation for my insurance purchase. I felt that I was in good hands with her.
Easy to purchase
Easy to purchase, comprehensive coverage options.
it was easy to get a quote
all good, you are forcing me to write a review, not able of to get out out this page without review
Easy and clear insurance
Easy and clear insurance. My second time using AXA for travel to Germany and Amsterdam. Great amount of coverage and clear what is included in each package.
It couldnt be purchase morning of trip
Easy
Easy. Got the policy we needed for our trip in just a few minutes for the right price.
I had an excellent experience working…
I had an excellent experience working with my agent,Ms Roxanne. She is knowledgeable, patient, and took the time to answer all of my questions clearly. She helped me modify my policy to better fit my needs and made the entire process smooth and stress-free. I truly appreciated her professionalism, prompt responses, and genuine willingness to help. I highly recommend her to anyone looking for outstanding customer service and reliable insurance assistance. Thank you for going above and beyond!