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Money & Insurance

AXA Assistance USA, Inc.

104 reviews

4.7104 reviews
Write a review

About AXA Assistance USA, Inc.

Data updated
Website
axatravelinsurance.com
Category
Money & Insurance
Location
United States · Chicago
Status
Unclaimed
Last 12 months
104 reviews
Replies to negative
75% (3/4)
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Is AXA Assistance USA, Inc. legit?

AXA Assistance USA, Inc. (axatravelinsurance.com) has a 4.7 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 75% of negative reviews. Last updated 2026-08-11.

What people say

M
Marilyn B · 2 reviews · Verified · Experienced 2026-07-21 ·

Easy to get and purchase the quote

Easy to get and purchase the quote. Great coverage.

Reply from AXA Assistance USA, Inc.2026-07-29

We're happy to hear that obtaining a quote and securing great coverage was such a positive experience for you. We appreciate your kind words!

C
Cecilia Easter · 1 review · Verified · Experienced 2026-07-20 ·

Agent was so nice and kind

Agent was so nice and kind. Explained the coverage well and she’s knowledgeable.

Reply from AXA Assistance USA, Inc.2026-07-28

We're so glad to hear our agent provided such a positive and informative experience. We appreciate your kind words.

M
Maria Garcia · 2 reviews · Experienced 2026-07-21 ·

Roxanne

Roxanne, who handled my order, was kind and professional and explained everything clearly

Reply from AXA Assistance USA, Inc.2026-07-28

We're so glad to hear our team provided such a clear and professional experience. We appreciate you sharing your positive feedback!

R
Ruby · 2 reviews · Verified · Experienced 2026-07-21 ·

Good experience

It was a good experience.

Reply from AXA Assistance USA, Inc.2026-07-28

We're so glad to hear that you had a good experience with us. Thank you for taking the time to share your positive feedback!

B
Bang Le · 1 review · Verified · Experienced 2026-07-21 ·

Fast and efficient

Reply from AXA Assistance USA, Inc.2026-07-28

Thank you for choosing AXA!

A
ADONIS MEDINA · 1 review · Verified · Experienced 2026-07-21 ·

ADONIS

HELPFUL AND QUICK

Reply from AXA Assistance USA, Inc.2026-07-28

Thank you for choosing AXA!

J
John Morgan · 1 review · Verified · Experienced 2026-07-21 ·

ooooo

having to do this review, when we havne't even finished doing the transaction yet

Reply from AXA Assistance USA, Inc.2026-07-23

We apologize for the inconvenience of being prompted for a review. We are looking to improve our process.

J
JAYNARD CARTER · 1 review · Verified · Experienced 2026-07-20 ·

Great experience

Great experience. This is my second time and the process was pretty easy.

Reply from AXA Assistance USA, Inc.2026-07-28

We are so pleased to hear that your second experience with us was easy and positive. We appreciate your kind words!

N
Naomi · 1 review · Verified · Experienced 2026-07-19 ·

Website glitched a few times

Website glitched a few times. Super annoying. Price is spot on and super easy. Just spend some money on upgrading your website.

Reply from AXA Assistance USA, Inc.2026-07-21

We appreciate your feedback regarding our website's performance. We are actively working on improvements to ensure a smoother experience for everyone. We're glad our pricing met your expectations.

M
Mildred Cruz · 1 review · Verified · Experienced 2026-07-19 ·

Very easy and clear site

Very easy, simple and straightforward site.

Reply from AXA Assistance USA, Inc.2026-07-28

We're so glad you found our site easy, simple, and straightforward to use. We truly appreciate your positive feedback!

D
Dama · 2 reviews · Verified · Experienced 2026-07-18 ·

easy to follow and read the information

Reply from AXA Assistance USA, Inc.2026-07-28

We're so glad to hear that you found the information easy to follow and read. We appreciate your positive feedback!

E
Eduardo Lu Jr · 1 review · Verified · Experienced 2026-07-19 ·

Japan Travel Insurance

Quick, simple, and easy travel insurance quotes and selection!

Reply from AXA Assistance USA, Inc.2026-07-28

We're delighted you found our travel insurance quotes and selection process quick, simple, and easy. Thank you for your positive feedback!

A
ASHISH SHAH · 1 review · Verified · Experienced 2026-07-17 ·

Reliable

Easy to use and reliable with extensive insurance coverage.

Reply from AXA Assistance USA, Inc.2026-07-28

We're so glad to hear you found our service easy to use and reliable, with great coverage! We appreciate your kind words.

G
Grant Gelinski · 1 review · Verified · Experienced 2026-07-18 ·

Quick and easy process

Reply from AXA Assistance USA, Inc.2026-07-28

We're delighted to hear that you found the process to be quick and easy. Thank you for sharing your positive experience with us; we truly appreciate it!

S
Scotty Robbins · 1 review · Verified · Experienced 2026-07-18 ·

Easy and to the point

Reply from AXA Assistance USA, Inc.2026-07-28

We are glad to hear that you found our service easy and to the point. We appreciate your feedback.

c
customer · 2 reviews · Verified · Experienced 2026-07-18 ·

Easy to sign up for medical and…

Easy to sign up for medical and evacuation only

Reply from AXA Assistance USA, Inc.2026-07-28

We're glad to hear that you found the sign-up process for medical and evacuation coverage straightforward. Your feedback is valuable.

l
luz benitez marulanda · 1 review · Verified · Experienced 2026-07-16 ·

good service

Reply from AXA Assistance USA, Inc.2026-07-28

Thank you for choosing AXA!

A
ADRIAN CIOLPONEA · 1 review · Verified · Experienced 2026-07-18 ·

Speed explanation of terms reliability…

Speed explanation of terms reliability and coverage in US trip. I am already a client with 3 cars insurance

Reply from AXA Assistance USA, Inc.2026-07-29

We're happy to hear that our explanation of terms, reliability, and coverage for your US trip was helpful. We appreciate your continued trust with us.

C
COA · 1 review · Verified · Experienced 2026-07-16 ·

The Best

T best quote

Reply from AXA Assistance USA, Inc.2026-07-28

Thank you for choosing AXA!

A
Allie · 1 review · Verified · Experienced 2026-07-17 ·

Easy to purchase

Easy and fast experience.

Reply from AXA Assistance USA, Inc.2026-07-28

We're delighted to hear that you had such an easy and fast experience! We truly appreciate you taking the time to share your positive feedback with us.