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Bambu Lab

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965 reviews

3.1965 reviews
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About Bambu Lab

Data updated
Website
bambulab.com
Category
Electronics & Technology
Location
China
Status
Unclaimed
Last 12 months
965 reviews
Replies to negative
97% (360/370)
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bambulab.com

About this business

Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.

Written by the business, not verified by us.

Is Bambu Lab legit?

Bambu Lab (bambulab.com) has a 3.1 out of 5 rating on OK.one, based on 965 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptionally intuitive setup process, which allows new users to start printing smoothly within minutes of unboxing. People are also highly impressed by the outstanding print quality, the wonderful software, and the generally reliable performance of the machines over time. Some reviewers were not happy with technical glitches, noting unexpected extruder malfunctions, annoying cutting errors, and hardware issues after brief periods of use. Others experienced occasional delivery delays, missing items, or carrier problems that caused considerable frustration when trying to receive their packages securely.

Auto-generated from all reviews of this business. For reference only.

What people say

Tess RileyUnited Kingdom · 1 review · Experienced 2026-10-22 ·

The Company, not the printers

Nothing against the printers themselves. The company is advertising early access to their black friday sale - which is not in fact early access. They wont even allow a preorder unless i pay full price and have it refunded in vouchers I may or may not want at a later date. I have checked and this is indeed false advertising so buyer beware. Very disappointing from a company that is doing so well that they have to treat prospective customers this way. I guess that is what happens when getting customers is like shooting fish in a barrell - all the care and consideration is just wiped out. I have had a response Regarding the "Subscribe for early access & exclusive offers" campaign on our official store, we would like to gently explain that the promotional banner and terms outline a specific validity timeframe during which the Black Friday discount codes become active. In this context, "early access" refers to subscribing to our newsletter in advance so that subscribers can secure exclusive promotional codes and be prepared ahead of the official launch. The primary intention behind offering this advance subscription is to ensure our community members receive early notice and special savings opportunities without missing out on the upcoming seasonal event. That being said, we fully appreciate that maybe created an impression. Your feedback regarding this ambiguity has been formally recorded and shared with our marketing and web design teams to optimize the UI presentation and wording for clearer communication moving forward. Nonsense! My response I do not accept that the confusion is inadvertent. The subscription offer is related to an offer that will disappear once the promotion date is reached - which is not early access. Exclusive to new subscribers temporarily certainly but early access no. Access is only early if it is in advance of other customers. You are offering no early access whatsoever and the advert is deliberately misleading. I have spent some time this morning reviewing trust pilot reviews and see that you have a significant issue with aftercare and customer support. Would you care to offer a response advising what is being done to resolve the dishonest advertising and lack of customer service. For most people the purchase of a 3d printer is a significant expense and yet Bambu Lab are not treating their customers in a way that reflects this.

Reply from Bambu Lab2026-10-23

We are sorry to learn that you experienced a disappointing situation . We fully understand your feelings and have carefully noted your feedback for our future optimization and improvement. Thank you for sharing your genuine perspective regarding our services.

V
Vedran ŠtukaCroatia · 1 review · Verified · Experienced 2026-10-19 ·

Do not buy, X2D is a nightmare.

I got my brand new X2D about 4 days ago and it’s been nothing but a nightmare, ive had to take aparat the extruder 2 times, ams once and today the aux nozzle stopped working. Things keep jamming and breaking for no reason and this is all even using the Bambulabs own material and recommend print settings. My old Ender 5 was incomparably more reliable even tho it’s 8 years old.

Reply from Bambu Lab2026-10-23

We are sorry to learn that you have encountered various troubles and inconveniences during your usage. We fully understand the frustration this situation brings and have noted your feedback for our future optimization. Feel free to reach out to our support team via the link below if you need further technical assistance regarding your device. https://bambulab.com/en/my/support/general-inquiry