Need help? They can answer all your questions
Company has great people on the phone. They can answer questions with very educated statements.
About Banner Life family of companies
Data updated- Website
- bannerlife.com
- Category
- Money & Insurance
- Location
- United States · Frederick
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 0% (0/13)
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Is Banner Life family of companies legit?
Banner Life family of companies (bannerlife.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 83% of reviews are 4 stars or higher and 11% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
Long term
Conversation feature
Very professional and courteous
Very professional and courteous. Understood issue and resolved it in timely maner.
Sketchy policies...renewal dates don't make sense
This company engages in deceptive billing practices. I paid for my premium in full for the year in October 2025, and in May 2026 they sent me a bill for the full premium amount for renewal. Their explanation as to their billing methods is unclear, and they would not resolve this issue because they stated they backdated my policy, though I have an email from them stating the policy began on the date I paid the bill in October, so I canceled my policy. I would not recommend this company. It seems predatory.
OUR EXPERIENCE WAS POOR
OUR EXPERIENCE WAS POOR. AGENTS WERE NOT QUALIFIED AND IT TOOK NUMEROUS CALLS TO RESOLVE. HAVING BEEN A LONG TIME CUSTOMER DIDN'T MATTER.
Great customer service
Great customer service, friendly and knowledgeable staff.
Friendly and knowledgeable service. Got through to a person almost immediately
Friendly service and great pricing
Helpful!!
Jody, helped resolve issues with high empathy and exhuberant customer care.
Very nice excellent
Nice help me excellent all matter
Customer service as it should be.
Very refreshing. Was able to reach a human being promptly. Very patient, polite, and knowledgeable. I was able to get multiple questions answered in an easy to understand fashion. A+++ customer service from a trained professional.
Banner life customer service
Banner, life‘s customer service representative was really knowledgeable and she answered all of our questions on the very first call
customer service not great
The customer service agent definitely hates her job. Maybe it is soul sucking. I don’t know
Don’t trust a word they say
Seems like there’s staff needs more training and they need to follow through what they say they are going to do
Our issues and concerns were addressed…
Our issues and concerns were addressed in one phone call. Very professional associate ....
Very helpful
Very helpful, and he is great
The representative was very receptive…
The representative was very receptive to my request and concerns. Very friendly and professional in providing information.
While I had an excellent customer…
While I had an excellent customer service call experience I gave 1 star for overhaul experience with this company because my term policy expired and my premium went from $30 to $300+ monthly and my husband’s from $60 to $600+ monthly. We are both seniors and this is way too much for us. They claimed that notice letters were sent to us but no one ever called us. Will be cancelling policies and was told that only a maximum of 2 months worth of premium will be refunded.
friendly and knowledgeable
You hire PEOPLE to help your customers……
You hire PEOPLE to help your customers… humanness
I needed help registering my account…
I needed help registering my account and she helped me in a timely fashion