Baudville

That's the kind of experience every customer deserves. Thanks for letting us know we hit the mark!

Creating custom awards should feel exciting, not complicated. We're delighted that the design process was easy and that your awards arrived so quickly. We can't wait to help with your next project!

We're delighted that every step of your experience, from ordering to delivery to the final product, exceeded your expectations. Thank you for your kind words!

Thank you for sharing your experience, and I sincerely apologize that your awards arrived after your presentation date. After reviewing your 4/17 order, I can see that the artwork required review by our Graphics team to ensure the final product would print with the quality we expect. While that review process is sometimes necessary, it should never have caused the level of delay you experienced, nor should it have left you repeatedly calling for updates without receiving clear answers. Most importantly, if there was anything preventing your order from moving forward on schedule, we should have proactively communicated that to you. You made your deadline clear, and we failed to provide the transparency and follow-up you deserved. I completely understand your frustration, especially when a separate order placed later arrived without issue while the awards needed for your event did not arrive in time. Missing the opportunity to present them at your luncheon is something we deeply regret. We would welcome the opportunity to connect with you directly to better understand the impact this had and discuss how we can move forward from here. A member of our team will be reaching out separately in the upcoming week or two. Thank you for bringing this to our attention. We are truly sorry for the delay and lack of communication, and we will use your feedback to improve both our processes and our customer experience moving forward.

We're so glad to hear that! Making recognition easy is what we're here for. Thank you for choosing Baudville.

Thank you for taking the time to share this feedback. After reading through your experience, I can only apologize. We failed you at multiple points throughout this order. We did not proactively communicate the inventory issue, we did not respond to your emails in a timely manner, and we created a situation where you had to repeatedly follow up just to get information about an order you had already placed and paid for. That is not the experience we want any customer to have, and it is certainly not the level of service we strive to provide. What stands out most is that you had to do all the work to keep your order moving forward. You should never have been left wondering whether your emails were being received, whether your replacement order had been processed, or when a refund would be issued. We understand why this left you frustrated and questioning the service you've received from us in the past. While I'm grateful the replacement pins ultimately arrived in time for your event, that does not excuse the communication failures and unnecessary stress leading up to it. Thank you for bringing this to our attention. We are genuinely sorry for letting you down, and we appreciate the candid feedback as we work to improve both our processes and our customer experience.

We're happy to hear our team could help get your gift where it needed to be, right on time. Thank you for your kind words!

We're delighted to hear the awards turned out just as you hoped! Thank you for sharing your feedback about processing time visibility as well. Insights like yours help us identify ways to make the ordering experience even better.

What a great way to recognize your team! We're delighted the trophy turned out just right and was easy to personalize.

Thank you for your feedback. We're glad to hear the trophies looked good, but we're sorry that one of them arrived broken. Please know that we would be happy to review and replace any item that arrives damaged in transit. If you'd like us to take a look, please email our team at [email protected] with the word "Survey" in the subject line, and a supervisor will reach out promptly to assist you. Thank you for bringing this to our attention.

Thank you for sharing your feedback. We sincerely apologize for the delays and frustration you experienced with your recent orders. The level of service you described is not the experience we want for our customers, especially those who have trusted us with their business for many years. We understand how disappointing it is to have to follow up on orders that should have shipped promptly and to receive unclear answers regarding their status. We also recognize your frustration regarding the shipping cost quoted for the replacement pin. While carrier rates can sometimes be higher than expected, we should have done a better job exploring available options and communicating them clearly. We are actively working to improve our systems and processes to restore the level of service our long-time customers have come to expect from us. Your feedback is invaluable in helping us identify where we need to do better. A member of our team will be reaching out to you directly to learn more about your experience and see how we can make this right. We truly appreciate your years of business and the opportunity to regain your confidence. Thank you again for bringing these concerns to our attention.

Years of service are worth celebrating! We're so glad the pins turned out beautifully and hope they're worn with pride.

Thank you for your honest feedback. We understand your concerns regarding shipping costs, packaging, and delivery visibility, and we appreciate you taking the time to share those details with us. We're especially grateful that you've continued to choose Baudville for your Laurel year seals, and we'll be sure to share your comments with our team as we continue to evaluate ways to improve both the ordering and shipping experience. Thank you for your business and for helping us identify opportunities to improve.

Beautiful is one of our favorite words to hear. Thank you!

Thank you for taking the time to share your experience. We are truly sorry for the delays and frustration surrounding your order. What makes your feedback particularly difficult to read is that you have been a loyal Baudville customer for many years and know the level of service we have historically provided. You're absolutely right that gifts like these should ship quickly, and waiting from April 8th until May 1st to receive your order falls well short of our standards. You should not have had to leave messages, send emails, and make multiple calls just to get an update on your order. Just as importantly, when you finally did connect with us, you deserved a sincere apology and clear ownership of the situation. We missed the mark, and for that, we are sorry. We are actively working through improvements to our systems and processes so we can get back to delivering the service our long-time customers have come to expect. Feedback like yours is invaluable because it helps us identify where we need to do better. A member of our team will be reaching out directly to learn more about your experience and see what we can do to make this right. We appreciate your years of business and the opportunity to earn back your trust.

Twenty years of trust is an incredible compliment. Thank you for allowing us to be part of your recognition efforts for so long! We're especially glad to hear that ePraise has been a valuable tool for you over the years. Thank you for your continued support and kind words.

There's no better compliment than hearing the recipients were impressed. We're delighted the product made such a great impression, and we look forward to helping with future orders!

Thank you for your review! We're happy to hear your order arrived quickly and was exactly what you were looking for.

Thank you for sharing your feedback. We are sorry for the frustration and inconvenience you experienced with your recent order. Having to make multiple calls, leave voicemails, send emails, and ultimately involve company leadership to get a resolution is not the experience any customer should have. You placed your order expecting the reliable service Baudville has provided in the past, and we fell short of those expectations. We understand how frustrating it is to receive little communication while waiting for an order, especially when previous experiences with us have been consistently positive. Your feedback highlights areas where we need to improve, particularly around responsiveness and proactive communication. We are actively working to improve our processes and customer experience so we can return to the level of service our customers have come to expect. We appreciate you bringing this to our attention and giving us the opportunity to learn from it. Thank you for your business and your candid feedback. We hope to have the opportunity to earn back your confidence in the future.

We're glad everything went smoothly from start to finish. Thank you for your review!