Baudville (baudville.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 79% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The timeliness and quality of the trophy I ordered was very good. The only thing that concerned me was the tracking of the order. I don't want to add another app to my phone just to track an order from Baudeville. It would be nice if that would be easier.
Reply from Baudville2026-06-08
Thank you for your review. We're pleased to hear you were happy with both the quality of your trophy and the speed of delivery.
We also appreciate your feedback regarding order tracking. We understand the desire for a simpler way to stay informed, and we've made improvements to our tracking and communication process based on feedback like yours. Thank you for taking the time to share your experience with us.
M
Michael Smith · 1 review · Verified · Experienced 2026-04-30 ·
★★★★★
Delivery delay
This order took much longer than any previous order has taken. when i tried to log in and see ETA there was no tracking number which is also unusual.
Reply from Baudville2026-06-08
Thank you for your feedback. We understand how frustrating it can be when an order takes longer than expected, especially when previous experiences have set a different expectation.
We also appreciate your comments regarding the lack of tracking information. Visibility into an order's status is important, and feedback like yours helps us identify opportunities to improve the customer experience. Thank you for taking the time to share your thoughts with us.
Item came today. Opened it up and it came broke. We will see what they do.
Reply from Baudville2026-06-08
Thank you for bringing this to our attention. We sincerely apologize that your item arrived damaged.
As soon as we were made aware of the issue, a replacement order was processed on April 30th. Our records indicate that the replacement was delivered on May 7th.
We understand how disappointing it is to receive a damaged item and appreciate your patience while we worked to resolve the situation. If there are any remaining concerns with your replacement, please contact our customer service team and we will be happy to assist.
Thank you for your business.
C
C Herman · 1 review · Verified · Experienced 2026-04-28 ·
★★★★★
Honest mistake - NOT handled weell
I ordered 7 trophies. I received two of the same and 1 I did not receive at all. I called this morning and the gentleman I spoke with was a bit challenging. He cannot guarantee I can get a new trophy by the awards ceremony because "there are other customers ahead of me and other people are waiting". I kindly explained this was an issue caused by an honest error on your part. He did not seem to care. I did not appreciate how condescending he was especially since we order all of our awards from you each year. My awards will be given out next week and I will not know if I will have the missing trophy until it ships. Completely unacceptable and honestly disappointing.
Reply from Baudville2026-06-08
Thank you for your feedback. We're sorry to hear that your order arrived incomplete and that your concerns were not addressed with the level of care and empathy you expected.
We understand how stressful this situation must be, particularly with an upcoming awards ceremony and after placing your trust in Baudville year after year. A member of our leadership team will be reaching out directly to learn more about your experience and review the matter with you.
Thank you for bringing this to our attention.
Thank you for bringing this to our attention. We're sorry to hear the logo did not appear on the crystal award as expected.
A member of our Customer Service leadership team will be reaching out directly to learn more about your experience and review options for resolving the issue. Thank you for giving us the opportunity to make this right.
Did not receive all items ordered and some were broken. I emailed the day they were received and no one has responded conserning the missing and broken items.
Reply from Baudville2026-06-03
We sincerely apologize for this experience. Receiving an order with missing and damaged items is frustrating enough, but then being told replacements were on the way and not receiving them only adds to that frustration.
After reviewing your account, I discovered that while replacements had been communicated, a replacement order was never actually processed in our system. I am truly sorry this oversight was not caught sooner.
To make this right, I have personally submitted a replacement order (SO195175), which will ship tomorrow and should arrive within 4–5 business days.
Thank you for your patience. We appreciate the opportunity to correct this mistake and sincerely apologize for the inconvenience and disappointment this has caused.
I ordered 4/21 for next day delivery 4/22 and didn't get the delivery until 4/27. Contacted company 4/23 and no response as of today. Also paid for the overnight delivery and no refund provided given it was late processed late. Then it was delivered to wrong company in the building. I gave detailed instructions on how to locate our company but proven not useful here. Now I am searching for the purchase in the building to see if I can find it. This rating is based on service as I have not received the package since its missing.
Reply from Baudville2026-06-04
We sincerely apologize for this experience. We understand how frustrating it is to pay for overnight shipping, experience a delay in processing, and then have the package delivered to the wrong location.
After reviewing your order, I confirmed that a refund of the expedited shipping charges was processed on May 12. While we are glad the shipment was ultimately delivered, we recognize that this fell well short of the level of service we strive to provide.
If you have still been unable to locate the package within your building, please contact our customer service team so we can further investigate and work toward a resolution.
Thank you for your feedback. We appreciate the opportunity to learn from this experience and sincerely apologize for the inconvenience.
Placed an order with Baudville, received my order today and I am so happy! Got a clock for an employee and am blown away with the quality.
Reply from Baudville2026-06-08
Reading "I am so happy" made us smile! We're delighted the clock exceeded your expectations and hope it makes the recognition moment even more special for your employee.
I placed an order on 4/15/26 with 3 day shipping. Items were shipped on 4/20/26 and delivered on 4/24/26. I sent an email to Customer Service on 4/20/26 and have not received a response. I called Customer Service today to ask for a refund for the shipping since it clearly was not 3 days shipping. I was told they would put in a request and get back to me. I asked if there was a case number, contact, etc and was told no they have my info. Then I asked how long should I wait if I don't hear back and she said a couple days. I will try back on Wednesday if no response. Hoping this refund is issued quickly.
Reply from Baudville2026-06-08
Thank you for your feedback. We're sorry to hear this experience did not meet your expectations.
We have reviewed your order and can confirm that the shipping refund has been processed. We also agree that you should have been provided with a case number and informed of the expected 7–10 business day refund processing timeline. We appreciate you bringing this to our attention, and we will be reviewing the interaction with our team to ensure accurate information is provided moving forward.
Thank you for giving us the opportunity to improve.
I couldn't be more impressed with the quality and craftmanship of the award that was delivered to us. This award was presented to legendary Academy Award nominee Eric Roberts in a special presentation and he as well was greatly honored and impressed. We couldn't thank you enough for your fast and quality work!
Reply from Baudville2026-06-08
What an incredible honor to be a small part of such a special presentation. We're delighted to hear that both you and Eric Roberts were impressed with the quality and craftsmanship of the award. Thank you for trusting Baudville with such a meaningful recognition moment.
I customized paperweights and the final product was exactly as I imagined it would look. Actually, it was way better. Looks very expensive but the cost was very reasonable. They definitely look like they cost more than they did.
Reply from Baudville2026-06-08
We love hearing that the finished product exceeded your expectations! There's something especially rewarding about seeing a custom piece come to life, and we're delighted the paperweights made such a strong impression.
Our recognition award turned out wonderful! The customization process was a breeze and the final product turned out even nicer than the online-proof!
Reply from Baudville2026-06-08
We love hearing that the final product exceeded expectations! We're delighted the customization process was easy and that the award turned out even better than you imagined. Thank you for letting us be part of such a meaningful recognition moment.
L
Lisa G. · 1 review · Verified · Experienced 2026-04-15 ·
★★★★★
Always a good experience!
Our company always uses Baudville for our trophy and celebration needs. We have always had a good experience and the shipping is always fast. Unfortunately, this time the name plate we ordered fell out of the baggy it was packed in and arrived slightly bent. Nothing that Baudville did, just a slight shipping mishap. But all is well, it was easy to straighten out. Other than this small issue, we have had no problems. 10/10 would recommend!
Reply from Baudville2026-06-08
Thank you for your continued trust and for taking the time to share your experience. We're glad the issue was minor and easily resolved, but we appreciate you bringing it to our attention. Feedback like yours helps us continue to improve. We're grateful to be your go-to source for trophies and celebrations, and we appreciate the recommendation!
The items arrived quickly. I ordered 30 of the "You're an essential piece" key chains. 3 of the 30 did not arrive in the internal box, so the keychains didn't stay in the jewelry boxes. One of the boxes is broken and will not stay closed. Once I opened the internal box, 2 of the keychains didn't even have jewelry boxes; they were just in bags. One of the jewelry boxes has a scratch on the lid.
These items were on clearance, yes, but I am a bit disappointed with the shipping condition, missing jewelry boxes, and damaged jewelry boxes. I want my employees/coworkers to feel valued and not like an afterthought.
Reply from Baudville2026-06-08
We're glad to hear your trophy arrived on time and met your expectations. Thank you as well for sharing your thoughts on the tracking experience. We understand the desire for a simpler way to stay informed, and we've made improvements to our tracking and communication process based on feedback like yours.
M
Maria Solis · 1 review · Verified · Experienced 2026-04-14 ·
★★★★★
Prior to submitting the order
Prior to submitting the order, I reached out on two different occasions to inquire about a few things. Both individuals were very friendly, patient and helpful!
Reply from Baudville2026-06-08
We're so glad our team could help! Taking the time to answer questions and make sure customers feel confident in their purchase is something we care deeply about. Thank you for your kind words.
R
Rosa · 1 review · Verified · Experienced 2026-04-22 ·
★★★★★
User friendly website and quick service!
Website easy to navigate and quick delivery service.
Reply from Baudville2026-06-08
We're glad finding exactly what you needed was easy and that it arrived quickly. Thanks for choosing Baudville!
You can't read the name on it at all. It is way too small
Reply from Baudville2026-06-08
Thank you for bringing this to our attention. We're sorry to hear the personalization was not readable as expected.
A member of our leadership team will be reaching out via email shortly to discuss a replacement and help make this right.
