Belovejewel (belovejewel.co.uk) has a 3.1 out of 5 rating on OK.one, based on 430 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 43% give 1 star; The business has replied to 83% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. People frequently mention that the customer support team is exceptionally helpful, friendly, and quick to respond whenever any questions or concerns arise during purchases. Buyers often describe the jewellery as lovely and truly appreciate how smoothly unexpected problems get sorted out by dedicated staff members.
However, some customers also noted that their online orders were significantly delayed, taking many weeks to arrive without proper communication or tracking updates. A few people were dissatisfied with the overall product quality, mentioning broken items, faulty clasps, or issues with the engraving and incorrect sizing.
Auto-generated from all reviews of this business. For reference only.
This is a Chinese company.DO NOT BUY ANYTHING FROM THEM!!
The items take ages arriving and they are nothing like you ordered. There is no email address to contact them. What a SCAM!!
I have emailed you as you requested but as yet got no reply...
Reply from Belovejewel2026-05-06
Dear Michelle
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Item arrived late and was slightly faulty.
The company very kindly agreed to replace it at no extra return purchase cost to myself.
Excellent service. 5 stars.
Reply from Belovejewel2026-05-06
Dear Julie
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Dear Andrew
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I ordered a necklace the beginning of March and it's about to be May. My tracking that was provided stopped updating April 18th. I have received no response to my emails as well. NOT HAPPY
Edit: I finally received my order. However it is nothing like the picture that was advertised for what I was supposed to get. Do not trust them. I have pictures to show how different what I got is compared to what I was supposed to get. Even the colors of the "gemstones" are off. It looks like costume jewelry.
Reply from Belovejewel2026-04-29
Dear Sharon
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
I ordered from belovejewel.com and…never received it
I ordered from belovejewel.com and never received my product. I emailed multiple times. Dug deep into the website found a phone# that belonged to a real estate law firm in NY. The charge on my card had an address that belonged to a company in DE that doesn’t sell anything. I had to file a report at my bank to dispute the charge and filed a report with the FTC for fraud
Reply from Belovejewel2026-04-30
Dear Terriback
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
I have bought two bangles and one bracelet from belovejewel and I am amazed at the workmanship that has gone into these pieces. I am waiting for another piece. I just can't stop looking at their jewellery and no doubt I will be purchasing more.
I have emailed belovejewel and they have replied within a matter of hours so there's no problem if you have any questions.
Thank you Belovejewel
Reply from Belovejewel2026-04-30
Dear Sue
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I received a beautiful ring but it was faulty so I contacted customer services and lovely Mia dealt with my enquiry immediately sorting out a replacement- can’t thank her enough for making this so painless and stress free, on top of which the jewellery is stunning 🤩
Thanks again Mia ❤️
Reply from Belovejewel2026-04-30
Dear Natasha
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Dear Jo
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
This company have given me excellent service. Follow up has been 1st Class,
I am very happy and would order from them again.
Reply from Belovejewel2026-04-30
Dear Anne
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Received what I had ordered / non issues but took time….wondered on that for a bit, then arrived in a nice box too! I bought said item as a gift to give - I’m pleased!
Reply from Belovejewel2026-04-29
Dear Judith
Hello! We are very pleased that our product met your expectations and thank you for your recognition of our honesty and integrity.
✅ Product consistency with description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support, and we look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
Jamie was very polite and dealt with my problem promptly, he answered every e-mail i sent and i thankyou very much. I would definately recommend Belovejewel xx
Reply from Belovejewel2026-04-29
Dear Teresa
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Scam. Total scam. They will take your money but you won’t receive what you paid for. You leave a review on here and then send you an email to respond to. They won’t respond to you though but it makes them look good. Watch them reply to this with an email address for Olivia. ABSOLUTELY SCANDALOUS!
Reply from Belovejewel2026-04-28
Dear Beckii
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Had problems in receiving my ring and they have had to send another out to me but the customer service people are absolutely fantastic caring apologetic and couldn't do enough for me would hight recommend to anyone buying jewellery
Reply from Belovejewel2026-04-28
Dear Emily,
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
beautiful bracelet, very pleased with it. arrived super quick, no issues.
Reply from Belovejewel2026-04-28
Dear Nicola
Hello! We're delighted that you enjoy the designs and styles of our products.
🎨 Your recognition is the greatest encouragement to our design team and will motivate us to continuously refine our designs and launch more products that combine style and practicality.
We welcome your continued interest in our upcoming products, which will continue our design inspiration. Stay tuned. If you have any further suggestions or requests, please feel free to share them with us.
Thank you again for your review and wish you a happy life!
Best regards
Olivia
Heidi, gave exceptional customer service and dealt with my issue promptly and relayed effective communication.
She is an asset to your team.
Liz Davies
Reply from Belovejewel2026-04-27
Dear Consumer
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I ordered an item almost one month ago . Tried contacting the company numerous times to being fobbed off it’s on its way . To the same response a week down the line to no ring no item received . My order number UKBELO9519 and shocking customer service .. will have to go to my bank for a refund as e mails not getting responded too .. don’t waste your time or money on this site AVOID !!!
Reply from Belovejewel2026-04-24
Dear Rachel
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
I have not received an email as stated with a tracking number as they stated. I ordered weeks ago and no response. My order #BELOVE11496. Very bad business. It also appears that their website is constantly confused with a reputable company, “BeloveD Jewelry” as
I emailed them by mistake and they said they receive complaints constantly. Is this a scam?
Reply from Belovejewel2026-04-24
Dear Michele
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Dear Gillian
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Lovely company with a great customer service. Happy to rectify any problems and work with you which I really appreciate
Reply from Belovejewel2026-04-24
Dear Kirsty
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Delivery took long and parcels delivered poorly packaged so no surprise the boxes were all bashed. Product looks cheap compared to advertising and I’m very disappointed. Bought the morse code ‘f*** cancer ‘ bracelet for someone going through treatment and I’m almost embarrassed to give them it as it looks so cheap. Not even worth the half price sale . Wouldn’t recommended
Reply from Belovejewel2026-04-23
Dear Fiona
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
belovejewel.com
Sunny Bee
Belovedjewelry
Ankhway
Halara
Wellaray Coffee Booster
Giftsoul
Little Kingdom