Belovejewel (belovejewel.co.uk) has a 3.1 out of 5 rating on OK.one, based on 430 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 43% give 1 star; The business has replied to 83% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. People frequently mention that the customer support team is exceptionally helpful, friendly, and quick to respond whenever any questions or concerns arise during purchases. Buyers often describe the jewellery as lovely and truly appreciate how smoothly unexpected problems get sorted out by dedicated staff members.
However, some customers also noted that their online orders were significantly delayed, taking many weeks to arrive without proper communication or tracking updates. A few people were dissatisfied with the overall product quality, mentioning broken items, faulty clasps, or issues with the engraving and incorrect sizing.
Auto-generated from all reviews of this business. For reference only.
A very professional person. Helpful, she listened to my problem and offered help. She explained everything beautifully and clearly.
Reply from Belovejewel2026-04-23
Dear Marta
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
Great customer service, will definitely usr afain.
Reply from Belovejewel2026-04-22
Dear Giovanna
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Never received my order but still had to pay as they didn’t send me a email with confirmation on it so no evidence very unhappy as was a Xmas presents for my best friends
Reply from Belovejewel2026-04-20
Dear Maxine
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Mia went above and beyond to help come up with solutions. Very professional and helpful.
Reply from Belovejewel2026-04-20
Dear Kimberley
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I'm still waiting on my order I haven't even got a email or nothing I'm getting aggravated
Reply from Belovejewel2026-04-17
Dear Rita
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Incredible customer service from Jamie, very understanding and kind - and very fast anwser if you wonder about anything about your product/shipment!
Thank you for the best service, Jamie 💫
Reply from Belovejewel2026-04-17
Dear Jannicke
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Had wee problem, ( my own fault), sorted very quickly,
5 Stars all the way, buy with confidence…..
Reply from Belovejewel2026-04-16
Dear Tommy
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Fantastic customer service by Jamie very friendly and quick replies.
Reply from Belovejewel2026-04-16
Dear Stacey
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Beloved jewellry are amazing so prompt and efficient they sorted my dilemma out same day and I'm getting 2 bracelets now for my grandaughters if anyone is looking for something special or going through a rough time beloved jewelly is the site to shop they're compassionate kind and understanding over all brilliant shop
Reply from Belovejewel2026-04-15
Dear ANNETTE
Hello! We are very pleased that our product met your expectations and thank you for your recognition of our honesty and integrity.
Product consistency with description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support, and we look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
The ring didn’t fit , but couldn’t return but they was happy to offer a replace of anything on the website to subside it instead looking forward to receive my necklace
Reply from Belovejewel2026-04-15
Dear Ms Michele Lee
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
I have never been disappointed with any product ordered from this company.
I have ordered many products and have always been Amazes with the quality and beauty of all the products.
I am a regular customer choosing gifts for myself and family and friends.
They too have been Amazed with the products and their meanings.
Such special gifts that bring joy and comfort.
I highly recommended this company.
Their prices are affordable to all and you will never be disappointed with the quality.
Customer service is excellent and always check once you have received your product that you are satisfied with your order.
Definitely a 5 star company
Reply from Belovejewel2026-04-14
Dear Lorraine
We are honored and grateful to learn that you are willing to recommend our store to others.
Word-of-mouth recommendations are the most sincere and powerful affirmation of our products and services, and this trust means a lot to us.
🔁 We will continue to uphold quality standards and optimize the shopping experience, striving to provide every customer with a satisfying experience worthy of recommendation and return purchase.
Thank you again for your support and trust, and wish you a happy life!
Best regards
Olivia
The Customer Service from Molly was excellent and highly recommend!
Reply from Belovejewel2026-04-14
Dear SFisher
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
Dear leigh
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Sunny was absolutely amazing and so helpful.
I ordered the wrong size ring but after getting in touch with customer service, Sunny was so helpful and not only supported with measuring for the correct size but arranged for a new one to be sent out.
I have since received it and it fits great. Thank you, I love it!
Reply from Belovejewel2026-04-14
Dear Sam
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Beautiful bracelet, means a lot to me as I have cancer. My original bracelet was received broken. I had an immediate response & replacement. So great customer service
Reply from Belovejewel2026-04-13
Dear HOLGATE
Hello! We are very pleased that our product met your expectations and thank you for your recognition of our honesty and integrity.
✅ Product consistency with description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support, and we look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
I found the whole experience amazing from start to finish..thank you
Reply from Belovejewel2026-04-11
Dear customer,
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I had an enquiry about my recent purchase and was assisted by Jamie who was brilliant! I was offered solutions to choose from and I was impressed with the speed to resolving my enquiry. Absolutely great service and Jamie went above and beyond for a successful outcome! Would definitely recommend!
Reply from Belovejewel2026-04-10
Dear Heather
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Customer service was great with handling my refund, as I was unfortunately unable to go through with the purchase.
Many thanks to Charlotte for efficient service!
Reply from Belovejewel2026-04-09
Dear Nuela
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I was very disappointed to recieve my bracelet with a jewel missing entirely. However, I contacted Belovejewel and their customer care has been amazing. They're sending me a free replacement soon. Thank you
Reply from Belovejewel2026-04-08
Dear SARAH
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Molly helped solve my query and made sure my order was correct.
Reply from Belovejewel2026-04-08
Dear Linda
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
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