Belovejewel (belovejewel.co.uk) has a 3.1 out of 5 rating on OK.one, based on 430 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 43% give 1 star; The business has replied to 83% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. People frequently mention that the customer support team is exceptionally helpful, friendly, and quick to respond whenever any questions or concerns arise during purchases. Buyers often describe the jewellery as lovely and truly appreciate how smoothly unexpected problems get sorted out by dedicated staff members.
However, some customers also noted that their online orders were significantly delayed, taking many weeks to arrive without proper communication or tracking updates. A few people were dissatisfied with the overall product quality, mentioning broken items, faulty clasps, or issues with the engraving and incorrect sizing.
Auto-generated from all reviews of this business. For reference only.
I ordered, jewelery for my Mum and myself as a present. One of the rings is simply stunning, however, the other one arrived incomplete and bent. I immediately texted them and Neriah was kind enough to answer me fast & figure out a solution with me.
Thank you.
Reply from Belovejewel2026-02-02
Dear Celina
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
I ordered on the 7th of December a bangle for my adult daughter for xmas it did not arrive until 27th of December and it was so small only suitable for a child got in touch with the seller and was offered a discount of 10%and to keep the item I refused the offer as the item was to small for an adult then I was offered £30 off any item from their store which was more than the value of the item and still keep it which I refused all I wanted was my full refund next offer I could have a full refund after shipping the item back which could cost up to 60%of the purchase price which I was not prepared to do PayPal was useless in helping me because I didn't know how to send tracking details and being 85 years old did not understand what they meant so the outcome is I am stuck with a useless item and no refund it has been a nightmare dealing with this seller wendy
Reply from Belovejewel2026-01-19
Dear Wendy
We are deeply sorry for the cumbersome process you encountered during the return process and sincerely apologize.
We are continuously optimizing and streamlining our procedures and working to shorten processing times.
If you still have unresolved after-sales needs, please contact us directly. We will do our best to provide you with a more efficient and convenient solution.
Customer Service Email: [email protected]
Thank you for your understanding and support. We are committed to customer satisfaction and are committed to continuously improving our service experience. We welcome opportunities for improvement.
Best regards
Olivia
Stay clear of this company. Ordered a bracelet still waiting for it. I noticed on trust pilot there is a similar company, I think the reviews are for this company.
NEVER AGAIN. Trading standards should be informed for false advertising.
So I’m £30 down . But if this saves others from ordering it will be worth it.
Customer service a joke .
Reply from Belovejewel2026-01-16
Dear S brown
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Absolutely shocking experience. The item I purchased was meant to be a gift and turned out very cheaply made with cheap materials used. Took over a month to be delivered and paid extra for postage as said would be delivered within 3-5 working days. Asked for a refund as the quality it awful and they said to keep the item and only get partial refund. Wouldn’t recommend to anyone!!!
Reply from Belovejewel2026-01-15
Dear Alexis
We are deeply sorry to hear that your shopping experience did not meet your expectations. We sincerely apologize for this.
We always prioritize product quality and customer satisfaction. I will forward your valuable feedback to the relevant team for further improvement.
If you still need assistance, please feel free to contact us at [email protected]. We are committed to providing further support and solutions.
Thank you for your feedback and we look forward to providing you with a better experience in the future.
Best regards
Olivia
Very overpriced for the quality. Much much smaller than what the pictures advertised! Bend within a week. Very disappointed
Reply from Belovejewel2026-01-15
Dear Kim walker
We sincerely apologize that your shopping experience did not meet your expectations.
We take your feedback regarding product quality issues very seriously and have already reviewed it with our quality control team.
To better assist you with your issue, please contact us via email. We will promptly provide you with an appropriate solution.
Contact email: [email protected]
Thank you for your feedback. We welcome the opportunity to remedy this unpleasant experience.
Best regards
Olivia
If I could give them 0 stars I would!
I wish I’d read these reviews before buying from this awful company! The ring took several weeks to arrive and got here just before Christmas luckily. Then after gifting it it to my mum she wore it for 10days before it became awfully tarnished changing colour completely and one of the “birthstones” fell out. I contacted the company for a refund due to awful quality and they offered to replace (why would I want another crap product) or 20% refund, I declined and they offered 30%, again this is not good enough they said they’d give me a full refund if I returned the product but reminded me how expensive this could be for myself returning internationally as I’d have to foot the cost. Bullying behaviour. Completely unacceptable, have started the process of getting my money back instead.
Reply from Belovejewel2026-01-13
Dear SW
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Despite sending the faulty item by ROYAL MAIL INTERNATIONAL TRACKING on 30.12.25 at 13:25 to the address in China (as provided by the seller in an email previously) and giving the correct tracking number from the barcode and the receipt, as requested, this lot decided NOT to accept the parcel their end between the 3rd January 2026 and the 8th January 2026. They told PayPal they had not been given the tracking number (they had three times over and through PayPal) and then decided to declare the tracking barcode as INVALID (it definitely was not!). They alleged this just to avoid refunding me for the faulty earring (the bar on which the sleeper slides was bent).
Well, unfortunately for them, I don't give up.
I want my £22.00 refunded because the item was not sparkly, it did not light up, it wasn't good quality, and it was faulty.
13.01.2026: I have contacted this company again by email using their third email address, which appears to change by the week, together with the evidence requested. That said, I am not holding my breath for a refund because I have already been led down the garden path with this.
13.01.26: Email from Olivia at Customer Care who has offered me the full refund. Why did I even bother filing it through PayPal in the beginning?
Reply from Belovejewel2026-01-13
Dear Ms Daly
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Ordered a ring as a gift, however the quality is SHOCKING! I’m sure it’s not even made of metal, it feels like cheap plastic, like children’s jewellery. For the price that is horrendous. I emailed asking for a return and they asked for a picture of the problem?! I have a feeling they won’t let me return and I will lose my money. Complete scam company. AVOID
Reply from Belovejewel2026-01-07
Dear Lydia
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Customer service are absolutely lovely! Just make sure to order well in advance as it took quite a while to be hand made and delivered.
Reply from Belovejewel2026-01-07
Dear Bailey
Hello! We are very pleased that our product met your expectations and thank you for your recognition of our honesty and integrity.
✅ Product consistency with description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support, and we look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
Have sent several emails AGAIN after being told “Olivia” would deal with it personally. Starting to think Olivia doesn’t exist. Just like my order because it’s been 3 weeks and heard absolutely NOTHING. Never going to receive a refund because they can’t even reply to an email with any sort of tracking or updates. Not even send a courtesy email back. So rude.
Reply from Belovejewel2026-01-04
Dear Customer,
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
Every email will be processed and replied to on working days
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
We ordered our item at the end of November, wasn’t given any tracking number until just before Christmas. Bought as a Christmas gift, this didn’t then arrive till 30th December. Explained we wanted a refund and was offered shipping cost, no sense of customer service or wanting to resolve our issue. Item quality was poor, sizing was also very small. Made it clear we didn’t want the item but was told we had to wait til it was received. Gave 48 hours to arrange a refund, no contact since. Avoid using this company.
Reply from Belovejewel2026-01-04
Dear Dan
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
We take your feedback very seriously and sincerely invite you to contact us with your order number.
Contact email: [email protected]
We will promptly verify and properly address your concerns to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
I ordered a birthstone ring on the 1st of December 2025 hoping that it would arrive by christmas. I emailed the company 2 weeks later stating I hadn't received it, Karry replied back stating there had been a surge in orders and that my order was in a queue. To this day I still haven't received the ring or any further correspondence from your company to which I am highly disappointed.
M Kemp
Reply from Belovejewel2026-01-04
Dear MELVYN
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Ordered Christmas presents for my Grandchildren.
Goods never arrived.
Customer Service very Tricky.
Ignored my Refund Requests and seemed very determined to send out (and charge for) replacement goods.
Then they just stopped responding.
Reply from Belovejewel2025-12-31
Dear Mrs D
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Have sent several emails to find out where my order is. Ordered 2 weeks before Christmas and have not had a reply back or any update what so ever! I’m gutted because I had high hopes. Really hope my item turns up at some point because I can’t imagine I will ever receive a refund if it doesn’t, seeing as I can’t even get through to anyone to see where my order is.
Reply from Belovejewel2025-12-31
Dear Claire
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Find it hard to believe any of these reviews are legitimate. After ordering at the beginning of December from a sponsored post on Facebook, i chased up to check dispatch dates as Christmas was fast approaching. No direct reply but then had a generic email saying it had been dispatched. Started to panic so did some more digging and realised how many people have had issues too. Requested a refund through my bank which they did straight away - a week later the company have generated a refund for me now too (bank will be taking their intial one back). Still no communication as to what happened to my order. Stay clear!
Reply from Belovejewel2025-12-29
Dear Emma
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Ordered a beautiful bracelet for my mother in law, back in November, it was advertised as christmas gifts on the website yet its now Christmas day and I haven't received it, honestly gutted, she flies back to Aus in 3 days and im so upset it didnt come, they shouldn't advertise as Christmas gifts if they cant guarantee making it and delivering it on time
Reply from Belovejewel2025-12-26
Dear KM
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
If this question is autonomous on the site then the answer is obvious. Placed this order a month ago. No appropriate delivery details, snotty messages when chasing said order. Currently up to 3 different delivery dates none of which have been upheld. If this is a genuine seller relying on a unscrupulous third party then people might be forgiving. But this stinks of a scam and should be removed immediately. It's now time for many customers including myself to try and get our hard earned money back
Reply from Belovejewel2025-12-24
Dear michelle
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
I am so upset mine arrived today 22/12/25 one catch is broken and the other catch will not open to close up round the wrist.
So they have no present now as it is too late replace with anything else. I am so angry £40 lost I will have to report this, so unfair.
Shirley Stubbs
Reply from Belovejewel2025-12-24
Dear Shirley
We sincerely apologize for the damaged item you received. This was not the shopping experience we expected, and we are deeply sorry.
To resolve this issue as quickly as possible, please contact us via the following email address. We will promptly verify the situation and provide appropriate compensation or solutions:
Customer Service Email: [email protected]
Once again, we sincerely apologize for this inconvenience and thank you for your patience and trust.
Wish you a happy life!
Best regards
Olivia
I have placed an order in November and still waiting for my two bracelets for my daughters. I have emailed twice but failed to receive an update. I also paid shipping insurance. I am frustrated that I have received no communication. And reading lots of comments about it all being a scam. If you and not a scam and took my payment in good faith then please just get in touch and confirm my delivery date.
Reply from Belovejewel2025-12-23
Dear Dawn
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
I am updating my review as I agreed to withdraw my original review in exchange for a full refund after my order still hadn’t arrived after a month. Customer Services had been responsive, but just kept asking me to wait, then offered a 20% refund. A full refund was only offered if I returned the goods (to China at my cost!!), which I couldn’t do as they never arrived. It was only after I wrote the original review and was contacted by Olivia in the Client Care team that a full refund was offered - but only if I withdrew the original review.
I had read the TrustPilot reviews before I ordered and was reassured. I now, like other recent reviewers, struggle to believe they are genuine. I also note there is a company with a very similar name (belovejewel.uk) which has very poor reviews and suspect they are one and the same.
If you are ordering from the company you should be aware that goods are shipped from China and therefore highly unlikely to arrive in the quoted 7 - 10 working days. I would have had no problem with the longer delivery times if they had just been honest about it to start with (although the item I had ordered was highly seasonal so wouldn’t have ordered it had I known). In fairness, the reason I didn’t get my delivery at all was down to Yodel in the UK. If they had delivered it once they had received it I would have had it in 20 working days.
However, due to the fact I was continually asked to wait and was only offered a full refund for goods that hadn’t been delivered on condition of withdrawing a poor review, which I feel is unethical, I feel that two stars is the maximum I can give.
Reply from Belovejewel2025-12-24
Dear KarenMc
We sincerely apologize that this purchase did not meet your expectations.
We have taken note of your feedback regarding shipping delays and customer service issues and are working to optimize our shipping process and customer service response times to improve service quality.
If you would like further information or assistance with your order, please feel free to contact us at [email protected]. We will follow up with you as soon as possible.
Thank you for your understanding and feedback.
Best regards
Olivia
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