Belovejewel (belovejewel.co.uk) has a 3.1 out of 5 rating on OK.one, based on 430 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 43% give 1 star; The business has replied to 83% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. People frequently mention that the customer support team is exceptionally helpful, friendly, and quick to respond whenever any questions or concerns arise during purchases. Buyers often describe the jewellery as lovely and truly appreciate how smoothly unexpected problems get sorted out by dedicated staff members.
However, some customers also noted that their online orders were significantly delayed, taking many weeks to arrive without proper communication or tracking updates. A few people were dissatisfied with the overall product quality, mentioning broken items, faulty clasps, or issues with the engraving and incorrect sizing.
Auto-generated from all reviews of this business. For reference only.
Dear Kevin
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I'm very happy with my purchases, although I thought the delivery was quite a bit longer than I thought, but I would certainly be ordering again.
Reply from Belovejewel2026-04-03
Dear Carole
We are delighted to learn that you are satisfied with our products and services and are willing to repurchase. This is the greatest recognition and encouragement for us, and it is also the driving force behind our continuous pursuit of quality and an optimized customer experience.
🛍️ We will continue to launch more high-quality new products, uphold our consistent high standards, and serve every customer with dedication. We look forward to bringing you more satisfying shopping experiences.
We welcome your return visit at any time. If you have any questions or suggestions, please contact us.
Thank you again for your trust and support. We look forward to seeing you again!
Best regards
Olivia
Dear MRS D WILLIAMS
Hello! We are very pleased that our product met your expectations.
✅ Product consistency with the description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support. We look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
Absolutely appalling customer service.
I placed an order several weeks ago and have heard nothing. I have now missed the occasion this gift was for.
I have contacted the company several times and have had zero response which makes me worry that it was all a scam!
Can anyone share experience?
Reply from Belovejewel2026-04-01
Dear JULIE
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Oh, my goodness this company is amazing, I had an issue with an item and they replaced it. No problem. Will definitely recommend them.
Reply from Belovejewel2026-03-31
Dear Giovanna
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I ordered myself and my mum a mother/daughter heart ring for Mother’s Day and they are gorgeous!
There was mixed reviews online but I went with it and I couldn’t be happier.
I had issues with the tracking and I sent an email and got a prompt reply and then a follow up a few days later once they had arrived. I would/will certainly order from them again and recommend
Reply from Belovejewel2026-03-30
Dear April
We are honored and grateful to learn that you are willing to recommend our store to others.
Word-of-mouth recommendations are the most sincere and powerful affirmation of our products and services, and this trust means a lot to us.
🔁 We will continue to uphold quality standards and optimize the shopping experience, striving to provide every customer with a satisfying experience worthy of recommendation and return purchase.
Thank you again for your support and trust, and wish you a happy life!
Best regards
Olivia
I was a little disappointed with the item that I had ordered as it was not big enough to go around my wrist and the quality was not as expected. I contacted customer services to ask if I had missed an option for selecting a size. They responded very quickly explaining that it was only one size. They offered me three options for refund, replacement or voucher without returning the item. I was very impresssed with the quick response and a very quick resolution.
Reply from Belovejewel2026-03-28
Dear Customer,
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
My apologies first .I ordered a bracelet from you and was informed I would receive a email and tracking number ,both of which I didn't receive .I really thought that I would not get the bracelet 😕 but yesterday it arrived and I'm really happy with it .
Reply from Belovejewel2026-03-28
Dear Betty
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
good communication and lovely item, quick delivery too, thanks
Reply from Belovejewel2026-03-26
Dear Hazel
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
I ordered 2 rings and 3 bracelets. They took over a month to arrive. When they did arrive the rings were cheap plastic. The bracelets were ok. (Rope type ones) Upon complaining I was offered a partial refund in return for a 5 star review from Sunny. I agreed to leave a review once I got the money back. I recieved a 65% refund. They refused a full refund as they had incured shipping costs. The experience with this company has left me feeling very upset as I wanted the products to remember a loved one.
Reply from Belovejewel2026-03-25
Dear Fiona
We sincerely apologize for your inconvenience in returning your product.
We understand your desire for a smooth return and we support returns and exchanges.
If you would like us to reassess your order or would like further assistance, please feel free to contact us at any of the following email addresses:
Customer Service Email: [email protected]
Please be assured that we are committed to providing every customer with a satisfactory after-sales service within our policy. Thank you for your understanding and support.
Best regards
Olivia
Ordered 15 March it's now 24 March. No despatch notification. Is this site even legit? If you were drawn for personal reasons, like symbolic gifts for someone fighting "The Big C", then don't use these.
Reply from Belovejewel2026-03-25
Dear Scott
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: [email protected]
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
They always kept you updated, answered any queries right away. Very good customer service and product is lovely and well worth the money
Reply from Belovejewel2026-03-25
Dear Catrina
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Very good customer service , quick fast responses & the ring I had purchased is beautiful with the little details
Reply from Belovejewel2026-03-24
Dear Danielle
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I ordered a product but when it arrived it wasn’t what I expected. I reached out to Charlotte in the customer care team and she was brilliant to help me. I asked if I could return the product, but following her advice, I was given a partial refund enabling me to order a different product. The second item came and I absolutely love it. I haven’t taken the ring off since it arrived.
Charlotte went above and beyond to help, support and advise me. She was brilliant. The product is great quality. I must stress, the first item I ordered was beautiful, just not to my taste.
Reply from Belovejewel2026-03-24
Dear Kacey
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
i had a problem and the lady when i email was so helpful and kind
Reply from Belovejewel2026-03-24
Dear kathleen
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
Please save your hard earnt money and dont use it on this scam of a company. Clearly states on its website that it offers royal mail uk delivery when it actually takes 3 weeks to come from China. What did arrive was not gemstone but cheap tat that wasnt even morse code it was some garbage made out of fake gemstones. Disputed the transaction with PayPal who told me I am responsible to send it back to China at my expense. £37??? I think not!! I have had to do a chargeback on my credit card who have advised me this isnt the first complaint so just avoid it like the plague unless you want some cheapo rubbish and save a chargeback if you pay by PayPal. Customer service is equally as rubbish who advised me it was on their website that they were from China!! I dont think so! SCAM SCAM SCAM SCAM
Reply from Belovejewel2026-03-04
Dear Kelly
We sincerely regret that this purchase did not meet your expectations.
We understand that each customer's usage situation is different, and we always strive to make the return process as simple and user-friendly as possible while protecting consumer rights.
If you still require assistance with your order or further clarification, please feel free to contact us at the following email address, and we will provide one-on-one follow-up:
Customer Service Email: [email protected]
We sincerely appreciate your understanding and patience, and we look forward to providing you with a more enjoyable and smooth shopping experience in the future.
Best regards
Olivia
They don't tell give you a time scale for delivery, I placed my order 27th January
For 3 items. Didn't hear anything back I ended up emailing only to be told 2 of my items were bespoke/customised so they would take longer. They decided to send the bracelet. I received my necklace 2 weeks ago, and my ring 2 days ago.
All looking so pretty love the packaging and the jewellery boxes are lovely.
The bracelet is lovely and the necklace looked lovely but sadly it's turned my neck green, the ring I love but hope it doesn't turn my finger green
Reply from Belovejewel2026-02-24
Dear Vicki
We are pleased that the product met your expectations and sincerely apologize for the minor flaw.
The issue you mentioned has been noted and submitted to the relevant quality control team. We will strictly monitor our quality control procedures and strive to prevent similar issues from occurring again.
If this defect causes any trouble with your use, please feel free to contact us at the following email address, and we will provide an appropriate solution:
Customer Service Email: [email protected]
We look forward to providing you with even more satisfactory service and products in the future.
Best regards
Olivia
The rings although lovely were not the intended ones but I was compensated for this straight away and dealt with fast and friendly
Reply from Belovejewel2026-02-13
Dear Burgess
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Item arrived late due to Christmas period but that can’t be helped. The packaging is absolutely gorgeous. Dealt with Mia who was extremely helpful and friendly and responded fairly quickly.
Reply from Belovejewel2026-02-06
Dear C. Judge
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
I received my ring and within 2 days the gems fell out. No refund has been received. The lady Charlotte has pestered me to leave a 5 star review before giving a refund. Do not buy this cheap rubbish.
Reply from Belovejewel2026-02-03
Dear Jennifer
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
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