Berlin Packaging is a hybrid packaging company supplying wholesale bottles, containers, innovative design, financing, and supply chain services across all markets. We serve customers of all sizes - from small business to Fortune 500 companies.
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Is Berlin Packaging legit?
Berlin Packaging (berlinpackaging.com) has a 4.3 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Business Services and its reputation is good. 78% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 85% of negative reviews; Reviews mostly discuss Product, Price, User experience. Last updated 2026-09-05.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers truly love the wide selection of well-organized products and find the online catalog extremely user-friendly, intuitive, and easy to navigate. People also frequently praise the incredibly helpful customer support team and appreciate consistently receiving their bulk orders quickly with reliable shipping.
However, some reviewers noted that shipping costs can be quite high for smaller purchases and experienced occasional bugs or slow performance while browsing the website. A few consumers also mentioned receiving damaged items due to poor packaging or facing minor difficulties when trying to order matching caps for their containers.
Auto-generated from all reviews of this business. For reference only.
I was only able to order part of my supplies. Your website would let me select the next item but then not fully load( swirling thinking icon). Therefore I will lose out on my free shipping threshold over $300. Shopping other sites for the rest. Very frustrating.
Reply from Berlin Packaging2026-08-25
We're truly sorry to hear about the difficulties you experienced with our website and the impact on your free shipping threshold. We understand how frustrating this must be, and we are actively investigating the loading issue to prevent future occurrences. We appreciate you bringing this to our attention.
Formal Complaint Regarding Customer Treatment and Professional Conduct
We had been doing business with Berlin Packaging for several months and had already purchased multiple cases of bottles and packaging products from them in good faith. We were hoping to build a long-term relationship with the company as our business continues to grow.
Unfortunately, our experience with their credit department, specifically Accounts Receivable Manager Dan Campione, completely changed our opinion of the company.
We applied for a small business credit line and were declined. We fully understand that companies have credit requirements and that not every application can be approved. The decline itself was not the issue.
Our concern was the complete unwillingness to work with an existing customer in any capacity. We attempted to discuss starting with a much smaller amount — even $300 or $500 — simply so we could establish a payment history and continue building a relationship with Berlin Packaging.
Instead of having a professional conversation about possible alternatives, Dan Campione responded by telling us that the decision was final and that our calls and emails to Berlin Packaging contacts "will need to cease altogether."
For an Accounts Receivable Manager speaking to an existing customer who has already spent money with the company, we found the tone unnecessarily hostile and extremely unprofessional.
We weren't demanding that Berlin Packaging extend us credit. We were asking whether there was any way to begin small and prove ourselves as a customer. Even a simple, respectful explanation that they were unable to offer any credit terms would have been perfectly acceptable.
Businesses are built on relationships, communication, and customer service. Based on this experience, we have decided to discontinue purchasing from Berlin Packaging and move our business to a packaging supplier that is interested in building a long-term relationship with its customers.
This review is not about being denied credit. It is about how an existing customer was treated after attempting to have a reasonable business conversation.
Hopefully Berlin Packaging's ownership and senior management see this feedback and review how situations like this are handled in the future.
Reply from Berlin Packaging2026-08-18
We appreciate you taking the time to share your detailed feedback regarding your recent experience with our credit department. We are truly concerned to learn that your interaction left you feeling disrespected and led to your decision to discontinue business with us.
We understand your disappointment regarding the credit application and, more importantly, the way your subsequent attempts to discuss alternatives were handled. We recognize the importance of fostering strong, long-term relationships with our customers, and it is clear we fell short in this instance. Your experience highlights a critical area where we need to improve our communication and customer service approach, especially when addressing sensitive financial matters with existing partners.
We are reviewing this situation internally to ensure that all customer interactions are handled with the professionalism and respect you rightly expect and deserve. We value your business and your feedback is invaluable as we strive to better serve all our customers.
We appreciate you sharing your feedback regarding our shipping costs. We are continually reviewing our options to provide more competitive rates for our customers.
Great selection and easy to order. I will definitely be shopping here again. Also the prices are competitive and very reasonable.
Reply from Berlin Packaging2026-08-18
We're so pleased to hear you enjoyed our selection and found the ordering process easy! It's wonderful to know our competitive and reasonable prices are appreciated. We look forward to your next visit!
Ordering online from Berlin Packaging is easy and intuitive. If you have a problem with the process, or any problem with your order such as receiving the wrong product or damage, their phone support is EXCELLENT to help resolve the problem.
Reply from Berlin Packaging2026-08-18
We're so happy to hear that our online ordering process is easy for you and that our phone support team provided excellent assistance with your order. We appreciate your positive feedback!
Order arrived promptly after I made a comment about not receiving them promptly. I wish I knew the warehouse was so conveniently located I wonder if pickup is an option? I have used these bottles for work making them invaluable for me for decades. I just needed a few more.
Reply from Berlin Packaging2026-08-18
We appreciate you bringing this to our attention. We understand your concern about the order not being processed and are looking into why this occurred. Thank you for your feedback!
Great selection of products. Ordering was easy. Only suggestion to make finding things easier would be moving the quick view buttons to a different location. They cover important info.
Reply from Berlin Packaging2026-08-18
We're so glad you found our product selection great and ordering easy! We truly appreciate your feedback regarding the quick view buttons covering important information. We are definitely looking into optimizing their placement for a better browsing experience.
What a great experience with our first order- we will always use Berlin for our packaging needs. In fact, I just placed another order!!
Reply from Berlin Packaging2026-08-18
We are so happy to hear about your great experience with our packaging! We truly appreciate your continued trust in us and look forward to serving your needs.
Had to call customer service due to an alert I was receiving when going to checkout. Chelsea was very helpful. Turns out there was no problem. I placed my order while Chelsea waited on the line. Thank you Chelsea!
Reply from Berlin Packaging2026-08-18
We're so glad to hear our team could assist you effectively with your order. It's wonderful to know we could help resolve the alert and ensure a smooth checkout process for you. Thank you for sharing your positive experience!
We appreciate you sharing your feedback regarding our shipping costs. We are continually reviewing costs to ensure our shipping prices are as competitive as possible.
