Berl's has been great
Berl's has been great. Their website, payment, and shipping have all been problem free.
About berls.com
Data updated- Website
- berls.com
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 100% (10/10)
Do you own berls.com? Claim this profile for free and start replying to reviews.
About this business
Berl's Commercial Supply is your place to find quality restroom fixtures and one of the largest selections of in-stock Hand Dryers available anywhere, like the high speed Excel Dryer XLERATOR, the Dyson Airblades, the American Dryer eXtremeAir and the new World Dryer VERDEdri.You can find advice on hand dryers and other restroom accessories on our resource pages.Also look for low prices on quality touch-free soap dispensers, SuitMate swim suit water extractors and Elkay water fountains and ezH2O bottle fillers.
Written by the business, not verified by us.Is berls.com legit?
berls.com (berls.com) has a 4.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-07.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers often mention that the online ordering process is remarkably easy to navigate, and they appreciate the wide variety of items available for purchase. People are especially pleased with the exceptionally fast shipping speeds and the reliable delivery service that consistently brings packages right on time. Consumers frequently describe the support team as extremely helpful and knowledgeable when assisting with any questions or needs. Some reviewers were not happy with occasional problems involving damaged goods or missing installation parts upon delivery. A few other people also felt that receiving incorrect items or encountering communication difficulties with support representatives could occasionally prove frustrating.
Auto-generated from all reviews of this business. For reference only.What people say
Fast delivery
Fast delivery, and the keys worked!
Friendly customer service
Friendly customer service, very quick turnaround from ordering to receiving.
Berls is fantastic
Berls is fantastic! Their shipping is incredibly fast, the staff is both helpful and knowledgeable, and they offer competitive prices on specialty fixtures that are difficult to source elsewhere.
Very fast delivery
Very fast delivery. I ordered the wrong product, but they made the swap as seamless as possible. Very friendly and professional.
Drinking Fountain was in stock &…
Drinking Fountain was in stock & delivered in (2) days. Great service fair pricing. Def will buy from them again!
LOVE Berl's
LOVE Berl's. I'm opening a business soon and they have been so helpful, answering questions, and orders arrive quickly without any issues. Thank you for such great variety and service!
Easy to order
Easy to order, had what I needed, received quicker than promised.
Delivered on Time
Reply from berls.com2025-11-24
Super! Thanks!
Perfect
Quick, easy and efficient
Great service and quick delivery
Quick and on time. Took the time to call and confirm delivery so the rush delivery would happen. Very happy with the order
Getting the product pretty quickly
Reply from berls.com2025-11-20
Thanks!
Arrived quickly
Arrived quickly. I do have a suggestion, you should buff the corner of the mounting plate for the partition grab bar. They were sharp and could be a safety issue
Reply from berls.com2025-11-20
Thanks for the suggestion on the grab bars! We will pass it onto the manufacturer!
The process was very convenient and the…
The process was very convenient and the sales staff was very helpful. The product came in a short amount of time.
Reply from berls.com2025-11-20
So glad to hear that we could provide good customer service. Thanks so much!
Great customer service
Great service. Fast shipping
Reply from berls.com2025-11-20
So glad you were happy with it. Thank you!
Am I ever going to receive my order???
The first thing you’ve done wrong is ask me for a review BEFORE I’ve even received what I ordered from you over a week ago!! Never sent me any tracking information although I did receive a email few days ago saying that it was shipped and I would be receiving a tracking number. So if and when I ever get my order then i will be able to rate How my experience with you was.
Reply from berls.com2025-11-23
Hi, Mike, Per the email that I sent to you at Mercury Maintenance, according to the Fedex Tracking information, you received the Sloan urinal cartridge kit you ordered on the same day that you wrote this review. We shipped your order the same day that you ordered it, and it arrived in the expected amount of time for the free Ground shipping that you selected. Additionally, we do have a record of sending you the tracking information on the day the shipment went out. You said that you received an email from us, so please look closer at that email and you will find the tracking information there. When we send a request for review, we have to send it in the same amount of time for all customers. That means that the overnight customers have to wait a week for the request and customers that are further away and select Ground Shipping, like you did, might receive it the same day they get the product and in some cases even later. Still, we hear your feedback, and we will add a day to the request so as not to upset people in your situation. I am glad that the product arrived on time and I hope it's working well for you.
Peter was great to work with and I'll…
Peter was great to work with and I'll use Berl's again !!
Reply from berls.com2025-11-20
Glad that you had a good sales experience with Peter! We are looking forward to working with you again!
Sales rep made it very easy
Reply from berls.com2025-11-13
So glad you had a good experience! Thanks so much for your business!
Defective Product?
The product arrived on time. However, both parts broke within one day of installation. An internet search revealed that this is a common problem for the manufacturer, (ELKAY). After inspecting all our water fountains, we found that all six were cracked in the exact same manner.
Reply from berls.com2025-11-13
Robert, We tried reaching out to the City of Villa Grove to understand more about your complaint, but we have not heard back from you. We have not experienced this type of breakage on these Elkay drinking fountains before, so it's crucial that we hear from you to understand the issue (even though we are not the manufacturer.) You mention six water fountains having issues, however, we did not sell you any of those fountains. We only sold you two replacement parts used to fix the issue that you are reporting. If the parts that we sold you did not perform properly, then you should call Elkay for a replacement. Given your comments, it's hard to understand if the parts did not perform or if the original drinking fountains you purchased elsewhere had the problems. We would really like to get more information from you and would appreciate a response to the most recent email we sent.
Excellent Service
The order and shipping confirmation were within minutes of placing the order. I received the part within a few days as scheduled.
Reply from berls.com2025-11-13
We strive for great customer service! So glad you had a good experience. Thanks for the positive review and the business!
ACityDiscount
FactoryPure
MirrorMate Frames
Stoneside Blinds & Shades
Carpet Express
Bulbs.com
Garden Artisans
LED Light Expert