BetterCV (bettercv.com) has a 2.6 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Education & Training and its reputation is poor. 54% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
What people say
悠
悠真 加瀬 · 1 review · Experienced 2026-07-17 ·
★★★★★
I completed my cancellation within the…
I completed my cancellation within the trial period on July 17, 2026. However, I was charged for the premium plan. When I requested a refund, the support team refused and now they are completely ignoring my emails. This is highly deceptive billing. Do not trust this service!
Reply from BetterCV2026-07-17
Hello, 悠真 加瀬
We're sorry to hear that your experience with the site wasn’t as expected. We'd be happy to assist you.
Please share your email address along with any additional details, and we’ll review your account to help resolve any concerns.
Best,
BetterCV Support
[email protected] or 1 877 355-7750
S
Sami Office · 1 review · Experienced 2026-07-07 ·
★★★★★
I had a very disappointing experience…
I had a very disappointing experience with Better CV.
I was charged by their merchant (bettercv.com / Vbettercv Limassol CY), and my bank statement clearly shows the successful transactions. However, my subscription was never activated.
I contacted their billing support multiple times and provided my email address, card details, transaction references, and bank statement. Instead of properly investigating the issue, I kept receiving repetitive template responses asking for more information.
They are now asking for an ARN/Authorization Code from my bank before they will even investigate, despite the fact that I have already provided clear proof that the payment was charged by their merchant.
As a customer, I expected Better CV to work with their payment processor to locate the transaction rather than repeatedly asking me for information that many customers do not have readily available.
I have made every effort to resolve this matter directly with their support team, but unfortunately, the issue remains unresolved. If this is not resolved soon, I will have no option but to pursue a payment dispute through my bank.
I hope Better CV improves its billing support and handles payment issues more efficiently in the future.
Reply from BetterCV2026-07-16
Hello Sami,
Thank you for your feedback! We understand how frustrating it must be to see a payment on your statement while your account access has not updated. Payment checks can sometimes require specific bank or processor details, but the back-and-forth you described sounds tiring. This is not the kind of experience we want for customers. Please contact our support team using the details below, and our experts will gladly review your situation and assist you.
Best,
David, Better CV Support
[email protected] or +1 877 355 7750
D
Daniel Picard · 3 reviews · Experienced 2026-07-15 ·
★★★★★
Support was helpful
Had an issue with export, wrote to support and got a reply pretty fast. They fixed it, so thanks for that.
Reply from BetterCV2026-07-16
Hello! Thank you for your feedback. We're glad to hear that our support team was able to respond quickly and resolve the export issue for you. Your kind words mean a lot to us, and we're always here if you need any further assistance.
Best regards,
Emma, Better CV Support
[email protected]
E
EEE · 1 review · Experienced 2026-07-16 ·
★★★★★
THEY USE DECEPTIVE DESIGN/DARK…
THEY USE DECEPTIVE DESIGN/DARK PATTERNS!!
I tried to cancel my subscription, and while in the process of cancelling, the website put in an upsell pop-up in between my cancellation procedure that was highly misleading and making customers make mistake and pay unsolicited 8.95 euros for the "Premium"(while trying to cancel!!)
Their email response was fast(so 2 stars and not one) but still it left a bitter taste and I will not reconsider even visiting their deceiving website.
Reply from BetterCV2026-07-16
Hello,
Thank you for your feedback! We understand how frustrating it must have felt to see an additional offer while you were trying to manage your subscription, especially when it led to an unexpected payment. Our pricing and subscription terms are shown during sign-up, and paid options are meant to be clear before selection. This is not the impression we want our service to leave. Please contact our support team using the details below, and our experts will gladly review your situation with you.
Best,
Anne, Better CV Support
[email protected] or +1 877 355 7750
BETTERCV IS TOTALLY A SCAM!!!
When I started using this app to create my CV, I had no idea that I would have to pay to download it. I paid $1 to download my CV, and they told me it was a 7-day subscription. I assumed the subscription would automatically end after those 7 days.
There was no clear indication that I would be charged for a monthly subscription after the trial period. However, after 7 days, they charged my Visa card $24.95 for a monthly subscription without my knowledge. They didn't even send a single email reminding me that the trial was about to end or that I was about to be charged.
And honestly, who the hell on earth would pay $30 per month just to edit a CV?
I emailed them to request a refund, and they replied promptly—only to refuse my request. That felt completely unfair. After that, I sent several more emails disputing their decision, but they basically ghosted me.
What disgusts me most about the people behind this app is that while people are already struggling to find jobs and simply want to create a CV, they make the situation even worse by taking money from them through misleading subscription practices. I don't see any sense of social responsibility from the company behind this app. So many people have complained about the same issue, and they simply don't seem to care.
I will definitely dispute this charge with my bank. Everyone should be warned before using this app.
Reply from BetterCV2026-07-16
Hello,
We’re concerned to hear about your experience, as this is not typical for our service. We would like to review your account and better understand the billing activity and the communication you received from our support team.
At the moment, we’re unable to locate your details, so please share your email address and any relevant information so we can investigate further.
Best,
Nathan, Better CV Billing Support
+44 808 502 0312 [email protected]
D
Daniel Loursan · 1 review · Experienced 2026-07-15 ·
★★★★★
Be aware
Be aware. I would not recommend using this service.
I signed up to download a CV because the website clearly presented it as a one time payment with no hidden fees. After completing the purchase, I discovered that BetterCV attempted to charge USD 24.95 from my account twice.
I then tried to cancel my subscription through my account settings. The website told me the cancellation was successful, but after refreshing the page, the subscription was still shown as active. I repeated the process with the same result.
To make matters worse, it was very difficult to find a way to contact customer support.
Based on my experience, I cannot recommend this service. Be sure to read everything carefully before making a purchase, monitor your bank account for unexpected charges, and make sure your subscription is actually cancelled if you decide not to continue.
Reply from BetterCV2026-07-15
Hello Daniel,
Thank you for your feedback! We understand how frustrating it can be to see billing attempts you did not expect and then feel unsure whether the membership status changed after using the account settings. Our pricing and subscription terms are shown prominently during sign-up, and our support team can help review what you saw and clarify the charges. It is also concerning to hear that finding help felt difficult, since our experts are here to assist with questions like this. Please contact us using the details below, and our team will gladly look into your situation with you.
Best,
Anne, Better CV Support
[email protected] or +1 877 355 7750
(do not use bettercv they are scammers they stole money from my account )
⭐ 1 Star – Beware Before Entering Your Card Details
This has been one of the worst online service experiences I have ever had.
I signed up expecting to pay for a resume service, only to discover later that my card had been charged ¥11,700 on June 20, 2026, and another ¥11,700 on June 27, 2026. I did not expect these charges and immediately felt misled when I saw them on my statement.
The way the pricing and subscription terms were presented was, in my view, confusing and lacked transparency. Important billing information should be clear and impossible to miss, especially when customers are providing payment details.
When I realized what had happened, I contacted customer support and requested cancellation and a refund. Instead of a straightforward resolution, I was left dealing with unnecessary stress and time trying to recover my money.
I have now escalated the matter to my credit card provider and am documenting my experience publicly so that other consumers can make an informed decision before using this service.
My advice: read every word of the terms and billing information before entering your card details. Based on my experience, I would never use BetterCV again and would strongly caution others before signing up.
Reply from BetterCV2026-07-14
Hello Archer,
Thank you for your feedback! We understand how upsetting it can be to see payments you were not expecting, especially when you believed you were only using a resume-related service. Our pricing and subscription terms are shown prominently during sign-up, and we’re happy to walk you through them.
If you’d like us to review your situation more closely, please contact our support team and our experts will gladly assist you.
Best,
Anne, Better CV Billing Support
+44 808 502 0312 [email protected]
s
shu · 1 review · Experienced 2026-07-14 ·
★★★★★
Misleading hidden charges and zero customer support
I signed up for the 80 JPY trial, but they charged me an extra 1,335 JPY as an "upsell" without my consent. When I contacted their customer service, they ignored my emails. This website is a total scam. Beware!
Reply from BetterCV2026-07-14
Hello Shu,
Thank you for sharing your experience. We'd like to review the charges and the communication you referenced so we can better understand what happened.
Please contact us using the email address associated with your BetterCV account, and we'll be happy to look into your case.
Best regards,
David, Better CV Support
[email protected] or +1 877 355 7750
d
dy zl · 1 review · Experienced 2026-07-11 ·
★★★★★
Multiple Unauthorised Charges
I am raising a formal complaint regarding the unauthorized charges on my account. I subscribed only to the USD 1 trial for the sole purpose of downloading one resume, and I cancelled immediately. Despite this, I was billed multiple times for USD 8.95.
Their explanation that these are “upsell charges” is unacceptable, especially since I did not purchase any add‑ons and their team is unable to provide any breakdown or proof of these charges. This is highly concerning and reflects unethical billing practices.
I received a receipt only for the USD 1 trial — nothing for the additional charges. Charging a customer without documentation and then refusing refunds is not only unreasonable, it raises serious questions about compliance and transparency.
Reply from BetterCV2026-07-13
Hello,
Thank you for bringing this to our attention. We'd like to review the billing activity associated with your account, including the charges mentioned in your review, to better understand what occurred.
Please send us the email address linked to your BetterCV account so we can locate your account and investigate this further.
Best regards,
David, Better CV Support
[email protected] or +1 877 355 7750
C
Cao Minh · 1 review · Experienced 2026-07-11 ·
★★★★★
Fraudulent
They charged me 2 upsell charges of 10USD just to cancel my subscription to their services. DO NOT EVER USE BETTERCV
Reply from BetterCV2026-07-13
Hello,
We're sorry to hear about your experience. We'd like to review the account activity and the charges mentioned in your review to better understand what occurred.
Please send us the email address associated with your BetterCV account so we can investigate your case.
Best regards,
David, Better CV Support
[email protected] or +1 877 355 7750
This is a scam-they take you money from the account…
I only thought I made a unique acquisition, I was charged once, never used their services again, but they are taking the money from my account not authorized for services they didn't do- more precisely 24,55 euro/month. This is a scam, it is not clear how they can do this and what empowers them to take our money without providing any services. For all new users- DO NOT ENTER YOU BANK ACCOUNT- you will be charged for nothing over and over again.
Reply from BetterCV2026-07-10
Hello Ruxandra,
We're sorry to hear about your experience. We would like to review the details associated with your account, including the charges you mentioned, so we can better understand the situation.
Please send us the email address linked to your BetterCV account so we can locate your profile and investigate the matter further.
Best regards,
David, Better CV Support
[email protected] or +1 877 355 7750
I
Iván Vides · 1 review · Experienced 2026-07-08 ·
★★★★★
FRAUD
Nice software but but the hidden billing structure is killing it, FRAUD. they save your card info, you think you are paying $1 to the free trial, i cancel my trial and i was charged almost $9, they hide this policy terms from you so they can charge you without your CONSENT, BE CAREFULL!!!!!!
Reply from BetterCV2026-07-10
Hello Iván,
We're sorry to hear that your experience with the site wasn’t as expected. We'd be happy to assist you.
Please share your email address along with any additional details, and we’ll review your account to help resolve any concerns.
Best,
Anne, Better CV Support
[email protected] or +1 877 355 7750
Their CV format is good
But cheaters, never give card details they are charging without inform you , when you canell the subscription even for that they charging. i got lost with them and now Im filling case for them I want to get legal action
Reply from BetterCV2026-07-10
Dear Dhanushka,
I hope you're doing well!
We kindly request that you share your thoughts on our previous offer.
Your feedback is crucial in helping us ensure we are meeting your expectations, and we want to make sure everything aligns with your needs.
We truly value your opinion and look forward to hearing from you soon!
Best regards,
Better CV Customer Support
You are thieves,stealing from people who entrusted you ,,
You are thieves
I need my money refunded you thieves
Reply from BetterCV2026-07-10
Hello Akello,
We're sorry to hear that your experience with the site wasn’t as expected. We'd be happy to assist you.
Please share your email address along with any additional details, and we’ll review your account to help resolve any concerns.
Best,
Nathan, Better CV Support
[email protected] or +1 877 355 7750
H
Hugo Pereira · 1 review · Experienced 2026-07-11 ·
★★★★★
Alot of people have been complaining…
Alot of people have been complaining about the same.
Their service is good? Yes it is in terms that you can create your own cv "freely" however they claim to be free but they will charge you 190 ien for 1 week which is tottaly "fine" still cheap and handy HOWEVER if you cancel that subcrition, regardless of how much time it passed (for me it was literally 1 hour after purchase) they will still charge you by the end of the week a full month which is like 30€ or so, Its not about the money its about a scam they openly do and dont care, you cant reach them only automated emails.
Reply from BetterCV2026-07-10
Hello Hugo,
We're sorry to hear that your experience with the site wasn’t as expected. We'd be happy to assist you.
Please share your email address along with any additional details, and we’ll review your account to help resolve any concerns.
Best,
Anne, Better CV Support
[email protected] or +1 877 355 7750
J
Jennifer Audet · 1 review · Experienced 2026-07-02 ·
★★★★★
Interface is ok but sometimes confusing…
Interface is ok but sometimes confusing where exactly to edit certain blocks. Took me a bit to get used to it
Reply from BetterCV2026-07-09
Hello! Thank you for your honest feedback. We're glad to hear that your overall experience was positive. We also appreciate your comments about the interface. Your suggestion regarding the editing of certain sections is valuable, and we'll keep it in mind as we continue improving the user experience.
Best regards,
Emma, Better CV Support
[email protected]
f
for pes · 1 review · Experienced 2026-07-08 ·
★★★★★
This application is really cruel
This application is really cruel, at the beginning it was quite clear that it only charged $1, but suddenly 7 days later there was a charge of USD 29.95 without any confirmation, and it turned out that after looking at the email, the information was written in small print at the bottom without people realizing its existence.
Reply from BetterCV2026-07-08
Hello,
Thank you for sharing your feedback. We'd like to examine the account activity related to your review and verify the details of the charge you described.
Kindly provide the email address associated with your account, and our team will be happy to review your case in more detail.
Best regards,
Michael, Better CV Support
[email protected] or +1 877 355 7750
X
X. Shooting Academy · 1 review · Experienced 2026-07-08 ·
★★★★★
Hidden payments, SCAM
There has been no notification to charge after a trial period. I believed that I have cancelled subscription previously. Where upon emailing customer support they did cancel the subscription immidiately but advised refund is not possible. After explaining that I will not be able to afford my medicine and will be in overdraft with my bank they still remained the same. I would not recommend this to anyone as this is all but a positive customer experience. To each email they just replied with same copy paste answer as before, not having dignity to speak to me as a customer. This is discgraceful way to run any business.
Also after adviding via email that my subscription is cancelled I logged in to see that it is still active and next month they would draw the same payment again.
Their CV is great but it will cost you a lot more then they say as there are hidden payments and their support treats customers as garbage.
Reply from BetterCV2026-07-08
Hello,
Thank you for your feedback! We understand how stressful it is to see a charge you were not expecting, especially when you believed your subscription had already been ended. Our pricing and subscription terms are shown prominently during sign-up, and our team can help clarify what appears in your account. It is concerning to hear that the replies felt repetitive and that the account page did not match what you were told. Please contact our support team using the details below, and our experts will gladly review your situation with you.
Best,
Nathan, Better CV Support
[email protected] or +1 877 355 7750
I was stuck on empty sections for days before. The hints here actually helped me move forward instead of overthinking everything.
Reply from BetterCV2026-07-07
Hello Harley,
Thank you for your feedback! We’re glad the hints helped you get past the blank sections and build momentum. It’s great to know our service made the process feel easier and more approachable as you worked on your CV. Wishing you success with your next steps.
Best,
Anne, Better CV Support
[email protected] or +1 877 355 7750
B
Bethuel A. · 2 reviews · Experienced 2026-07-06 ·
★★★★★
Quick problem-solving
Great cv design. Subsequent subscriptions very expensive
Reply from BetterCV2026-07-06
Hello, Bethuel A.
We're delighted to hear that you had such a positive experience with us! Thank you for choosing our service, and please don't hesitate to reach out if you need further assistance in the future.
Best, BetterCV Team
