The wig was perfect
The wig smelled so good, amazing cap construction, came pre curled, pre bleached, pre cut and layered I loved everything about it❤️I would order again this is my favorite hair company
About Bgmgirl Hair
Data updated- Website
- bgmgirl.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 49 reviews
- Replies to negative
- 96% (22/23)
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Is Bgmgirl Hair legit?
Bgmgirl Hair (bgmgirl.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; 49 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
I didn’t receive the wigs
I didn’t receive the wigs, I have been in constant communication with bgm and dhl, no refund no redelivery… order from ISEE instead
Reply from Bgmgirl Hair2025-06-18
Hi, we're truly sorry to hear about your experience. While tracking usually confirms delivery, we completely understand how upsetting it is not to receive your order. We’d love to look into this and help resolve the issue. Don't hesitate to get in touch with us directly via email [email protected] with your order number or contact details so we can start an investigation and explore a solution for you. We care about our customers and want to make this right.
These reviews got to be lies
These reviews got to be lies! I wore my wig for the first time and by the end of the night it was matted so bad! Definitely not 100% human hair it looks horrible for the amount of money I spent I WISH I CAN ADD THE PICTURES
Reply from Bgmgirl Hair2025-06-12
Hi, We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. This is definitely not the result we want for any of our customers. We want to clarify that our wigs are made with 100% human hair, but matting can happen due to various reasons such as friction, weather, or product buildup. We'd love the chance to better understand what happened and help you fix the issue if possible. If you’re open to it, please contact us directly and share the order number with some photos — we’re more than happy to look into this and offer a solution that works for you. Our email address is [email protected]
Great customer service
I’m genuinely impressed with the level of care and professionalism from BGM Hair’s online customer service team. After a previous experience that didn’t quite meet expectations, they proactively reached out to me—and that alone speaks volumes about how much they value their customers. Their message was kind, thoughtful, and solution-focused. They listened to my concerns, offered to make things right, and followed through with excellent service. The way they handled the situation turned everything around and left me feeling seen, heard, and appreciated. It’s rare to find a business that takes accountability and follows up with real action. I truly appreciate the personal attention and care. BGM Hair has earned my trust, and I’ll absolutely continue to support them. Highly recommend!
Amazing hair!!
Amazing hair!!! It was true to its length and its size and the density was good too. I loved it, the lace melted really well and made me look good too. Will definitely have to but from here again!!!!
My honest review and no I didn't sell out for $10 to write a fake review
I'm leaving this review so that other people will know how the product is. I will not be paid for a fake review. I've bought multiple wigs from them because the wigs were in my budget at the time. The wigs are good for a few months. The deep wave, kinky curly and kinky straight all smell like fish. The straight hair and body wave wigs are NOT good because of the SHORT pieces of hair mixed in with the long pieces which makes the hair full at the top and not the bottom. After about 3 months of use, the hair on the lace starts to go bold. The water wave hair is full at the top but gets thin at the ends because they put short strands of hair with the long strands. The wig will maybe last for about 8 months depending on how often you wear it and how good you take care of it. I bought a few wigs from them because it was in my budget at the time but im about to start buying expensive wigs only because Im tired of buying cheap wigs that don't last from BGMgirl. I need better quality hair that doesn't smell like fish when it get wet and I also need a wig that is consistent with the length (meaning the same length throught the entire wig. I don't like the fact that they mix super short pieces of hair with the long strands, it shows like really bad. Also the amount of split ends is terrible. What can I say, you get what you pay for. I don't think that this hair is human hair because when I comb it when it's wet, it feels like plastic. Also the hair doesn't hold curls well that's why I stayed with the curly wigs, easy to manage. Also they say that the lace is Pre bleached and it's not. They use a wig cap underneath the lace to give it the tented look, meanwhile the very edges of the lace is white. Hopefully one day they can get rid of the fish smell on the wigs. Also this company offer money to leave fake reviews so don't believe the reviews that says that every thing is good. If your looking for quality then this company is not it.
Reply from Bgmgirl Hair2025-05-30
Hi, Thank you for taking the time to share your feedback. We absolutely encourage customers to share their honest experiences to help others — but we do not and will never bribe anyone for positive reviews. Your trust matters deeply to us, and genuine feedback, both positive and critical, plays a key role in helping us grow and improve. We maintain high standards and strict quality controls in the production of our wigs, and we are confident in the value we provide. Our goal has always been to offer affordable, well-made hair products, and when compared to other brands at similar or even higher price points, we believe our wigs remain competitive in both quality and design. Regarding the odor you mentioned, we’ve made continuous improvements to reduce it significantly. However, wigs are often stored in sealed plastic for international shipping, and depending on transit time, some scent may remain upon arrival. This can usually be resolved by gently washing the wig with mild shampoo and conditioner before use. We understand everyone’s sensitivity to smell can differ, and we appreciate your understanding. As for the lace construction, the tan cap under the lace is not intended to mimic a pre-bleached effect. In fact, we have offered pre-bleached options for a long time. This added layer is a thoughtful design update introduced to protect delicate HD lace, based on customer feedback that the lace was very soft, invisible. They are afraid that they might tear the lace easily. It aims to enhance durability and make installation easier for users. Lastly, we’re sorry to hear that your experience didn’t meet your expectations. If you ever need assistance or have concerns, we truly encourage you to reach out to us directly. Our email is: [email protected]． We’re always happy to help and will do our best to resolve any issues to your satisfaction. Thank you again for your support and valuable input.
It's my second wig and I'm so happy
It's my second wig and I'm so happy. The hair is of very good quality, shipping is fast. The girls respond quickly on Instagram and listen to customers. I advise you to order the eyes close girls! ☺️
I recently purchased two wigs from…
I recently purchased two wigs from BGMGirl Hair, and I couldn’t be happier with my experience! First and foremost, the selection was impressive. They offer a wide variety of styles and colors, making it easy to find the perfect match for my preferences. I ended up choosing a short, straight wig in a beautiful shade and a gorgeous curly bob that I absolutely adore. When the wigs arrived, I was pleasantly surprised by the quality. Both wigs were incredibly soft and had a natural look that I truly loved. The lace front on the straight wig blended seamlessly with my skin, making it virtually undetectable. I received so many compliments while wearing them! In terms of comfort, both wigs fit perfectly and didn’t irritate my scalp, even after wearing them for several hours. I appreciate how lightweight they are, which makes them perfect for everyday wear. Customer service was also top-notch. My order was processed quickly, and I received my wigs in a timely manner. Any questions I had were addressed promptly, which enhanced my overall shopping experience. Overall, I highly recommend BGMGirl Hair for anyone in search of quality wigs. Their fantastic selection, great customer service, and impressive product quality make them a standout choice. I can’t wait to add more wigs to my collection!
Purchased my 3rd Wig from them
I purchased my 3rd wig from BGM Girl and they never disappoint! The quality of the wig is exceptional. I get compliments all of the time of people asking me is it my real hair. The hairline and lace are flawless. Coco is amazing and very responsive. I will continue to order my wigs from BGM!
I would like to first say a huge thank…
I would like to first say a huge thank you to the customer service team at Bgm, fast response and politeness are key aspects for me that have made my experience purchasing with Bgm hair. The wigs I bought were silky soft and posted within a good timeframe considering it was shipping from US to UK. Although I’ve had to return one item, the process with Bgm customer team has Bern nothing short of seamless.
Amazing experience with the brand
Amazing experience with the brand! I am now at my third wig with them and I can honestly say that I am in love with them, especially the lace and the fact that there’s no prepping that needs to be done. Apply a bit of foundation and you’re ready to go!
“I loved the wig
“I loved the wig! The curls are super natural and soft. The color is incredible—better than in the photos. Nothing to say about the lace! I’m in love.”
I love bgmgirl hair
I love bgmgirl hair. It's suit me so well and so easy to wear. So natural, peaople thought it was my real hair as it so much looks like mine. I am grateful bgmgirlhair as I received my hair just on time for my birthday.
Great hair
Shipping was extremely fast, I received my hair to the UK within 5 days. Hair has minimal shedding, curls are beautiful and very easy to maintain. I definitely recommend!
10/10
Delivery took a bit of time but the product was worth it! Perfect fit, lace feels great and hair quality was even better!
Good hair quality
Good hair quality. Good customer service.
This a true review sorry but most…
This a true review sorry but most reviews on this product seem are either paid for or have had the product free for influencing and promotional reasons. After many attempts over a period of 4 months I have tried to get a refund or exchange as the hair was thin on arrival and i showed them the day it arrived on email with pictures. It was not what was advertised unfortutanly messages going back and forth to them and all they keep offering me is £20 then up to £30 and now £40 as a good will gesterture. I have send pictures of the hair shedding and balding even though it arrived thin as it was and wasn't full like promised it cost me £170. I find £40 a good will gesture insulting as £130 would be down the drain. I have never been able to wear this wig due to poor quaility and the company are persistent that the issue isn't the wig infact I should style it a certain way so it appears full like what? Really?. The viral chocolate wig straight out the box you said and now u want me to style it? So I did only to then be told well now that you have styled it sorry we can't refund you. Please stay away from this company they really have no empathy and will rob you and blame you. I will surely get a response from them stating please reach out and we can resolve it. Erm not with a £40 good will gesture and a bald wig you won't I have been emailing them for atleast 3 months now. ALSO THE WIG SMELLS sorry I will.also be reviewing this company with all the emails on YouTube for educational purposed with a look at the emails and actually wig quality thanks
Reply from Bgmgirl Hair2025-05-19
Hi, we're truly sorry to hear about your experience and we deeply regret that you're unhappy with the wig you received. We understand how frustrating it must feel when a product doesn’t meet your expectations, especially after multiple attempts to resolve the matter. Please know that we take all feedback seriously and our goal is always to ensure customer satisfaction. When you first reached out, we did review your photos and offered partial compensation based on the condition of the wig and our policies, which also take into account whether the wig has been altered or styled. We're sorry if this came across as dismissive — that was never our intention. The Chocolate wig has gone viral because many customers have genuinely loved the texture and quality, but we also know that not every product works the same for everyone. If you were unhappy from day one and the wig was unused, we would have gladly approved a return or exchange early on. Unfortunately, once the hair has been styled or altered, it limits what we can do as the item is no longer in original condition. We’re still open to finding a better resolution for you and truly want to help. If you're willing, please email us again at [email protected] with your order number and we’ll review your case once more. Thank you for sharing your honest experience — we are committed to learning from it and doing better.
My experience was great love the price
Amazing service
Amazing service! So thoughtful and considerate! I got a straight hair and it was perfect!! The closure was giving scalp! I am blown away
best hair company out there
I was a little hesitant to purchase at first, but I am here to say that this is not a bot and that the hair is amazing. the lace is amazing, preplucked and bleached