Bikeflights.com (bikeflights.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Business Services and its reputation is good. 83% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 32% of negative reviews. Last updated 2026-08-10.
The price changed even though I used the same dimensions that were on the incoming shipment of that box.
Reply from Bikeflights.com2026-07-20
Hi Richard,
Thank you for your feedback. We understand how frustrating it can be when the final shipping cost differs from the original quote.
While using the dimensions from an incoming shipment is a good starting point, carriers bill based on the dimensions and weight they record for the outbound shipment. Even small differences in how the bike is packed, how the box is taped, or how the carrier measures the package can result in a billing adjustment.
If you believe the adjustment was incorrect, we'd be happy to review it. Please contact our team with your shipment details, and we'll investigate the carrier's measurements and dispute the adjustment on your behalf if appropriate.
- The BIkeflights Team
Change the pricing 7 days after the box has shipped. Then ask for photo proof of the box with a tape measure to avoid extra pricing.
I ship boxes from work daily and this is the first company ever to question my use of a tape measure.
Reply from Bikeflights.com2026-07-20
Hi Stephen,
Thank you for sharing your feedback. We're sorry to hear about your frustration.
We haven't had the opportunity to speak with you yet, and we'd like to learn more about your shipment. Carrier adjustments can occur after a package has shipped if the carrier records dimensions or weight that differ from what was entered when the label was purchased.
If you believe the adjustment was made in error, please reach out to our team with your shipment details. We'd be happy to review the carrier's measurements and, if appropriate, dispute the adjustment on your behalf. While photos of the packed box with a tape measure can be helpful supporting documentation, we'll review all available information to determine whether the adjustment is accurate.
We appreciate your feedback and hope you'll give us the opportunity to assist.
- The Bikeflights Team
Be careful. I get a carrier adjustment charge EVERY time I use bikeflights. I over measure and add weight to my measurements to be cautious or error on the side of any discrepancies. Every time a few weeks later I get hit with a noticeable charge. The price they propose never ends up being true.
Bike shop should have taken care of shipping information
I took my bike to a shop to be shipped. I had to fill out all the information out on my phone. Not an easy task. If I pay for a service it should be done for me. I should not have to do it myself. Worse than using self checkout at a grocery store. The next day I received a call needing more information from the shipping company requesting information that only the bike shop would have known.
Leonard · 9 reviews · Verified · Experienced 2026-07-08 ·
★★★★★
Good experience and a fantastic price.
With the exception of box measurements on the website being rounded up to the point I had to photographically verify them before receiving a shipping label, great job! Being that the box was some 20 inches in total below the cutoff point and was a standard Trek Marlin container, it was surprising that dimensional conformity would even be considered an issue.
What worked: the bike was shipped from the bike shop. The box didn't seem damaged - although one hand cutout was torn.
What didn't: 1) the bike! the electronics / battery does not make a consistent connection. Not known if due to shipping or was flaky before boxed. 2) I paid extra for a quick pickup but it didn't get picked up for several days. No refund of the expedited cost was offered/provided. 3) Not an easy process for a buyer who needs to provide a lot of sender information. The seller wanted the buyer to pay for shipping but a lot of shipping info is needed that is unknown to the buyer.
Reply from Bikeflights.com2026-07-20
Hi,
Thank you for taking the time to share your experience. We're sorry to hear that it didn't meet your expectations.
We're sorry to hear about the issue with the bike's electronics. If you haven't already, please reach out to our Claims team so we can review the situation and determine whether the issue may have been related to shipping.
Regarding the pickup, we apologize that it did not occur within the requested timeframe. While expedited pickup requests are not guaranteed, we'd be happy to review the shipment details with you to see what occurred.
We also appreciate your feedback about the shipping process for buyer-paid shipments. We understand that coordinating information between a buyer and seller can be challenging, and comments like yours help us identify opportunities to improve the experience.
Thank you again for your feedback.
- The Bikeflights Team
Fabulous service and great communication with texts keeping both sender and receiver updated. Bike arrived exactly when they said it would in perfect condition. This is definitely the best way to send a bike.
Bikeflights was convenient to use, and the price was far less than simply trying to ship via any of the standard shipping companies. The only reason I did not give a 5-star review is because the box was delivered upside down despite multiple marking on the box indicating “this side up.”
