So far
So far, I am very happy with my new couch. I am, however, disappointed there are no fabric swatches available for either the chair or ottoman I am considering. I am actively reviewing these on other furniture sites. This is a really foolish oversight for a company that conducts their business online. Not providing fabric swatches? Not one single swatch is available for either option I was considering. So now I'm looking elsewhere. Shame.
Reply from Birch Lane2026-06-12
Hi Peggy, thank you for your feedback! We apologize we did not have swatches available for the products you were interested in and the frustration that it has caused. We're happy to hear you love your new couch and we greatly appreciate your business!