Birch Lane (birchlane.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is good. 73% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
The delivery person could not find our house even though you delivered to us twice last week with no issues.
Hi Michael, we’re sorry to hear about your experience, and we understand how frustrating this must be. We’d love the opportunity to assist you and make things right. We’ve sent you an email to follow up directly, please check your inbox so we can work on a resolution together. Thank you for your patience!
The light arrived with no installation hardware inside the box. It looked like the box had been sent to another customer, was opened, repackaged by that customer and returned, never being checked before sending it to me. Estimated number of days before the “replacement” hardware is expected to arrive since date of purchase? Sixteen! Ridiculous. If a company fails to send all parts of an item, they should expedite shipment of the replacement parts. I will never purchase from this company again.
Hi Sarah, we are sorry your light arrived missing the installation hardware. We will follow up with you via email.
Bought 4 Bar Stools. The experience was perfect! One set arrived a day early! No assembly required! They look and feel beautiful. Will order again from you!
Thank you for your five star review!
Hi, we’re sorry to hear about your experience, and we understand how frustrating this must be. We’d love the opportunity to assist you and make things right. We’ve sent you an email to follow up directly, please check your inbox so we can work on a resolution together. Thank you for your patience!
wreath in picture had yellow sunflowers but wreath with orange sunflowers was sent to me.
Hi Judy, we’re sorry to hear about your experience, and we understand how frustrating this must be. We’d love the opportunity to assist you and make things right. We’ve sent you an email to follow up directly, please check your inbox so we can work on a resolution together. Thank you for your patience!
Abominable experience with Birch Lane. First order: ordered a dining table, bench, chairs and sideboard. They shipped it all in different shipments and after 3 weeks of waiting for the chairs having gotten everything else they cancelled the chairs. How do you ship partial of an order that is for a set of item?! I waited 2 years for the chairs to be back in stock and reorder them so I can complete my set! Absolutely ridiculous. Then I placed an order recently for 2 items. Same thing happened again. They shipped one, the other was delayed until they just cancelled it. I reached out and told them I don’t want the item I’ve received without the other one they cancelled. Chatted with Nour from customer service after an hour he just said I can’t do anything to waive the return fees for that item picked up and left the chat was then redirected to another customer service rep who thankfully didn’t bail on the chat but was also completely unhelpful in providing a solution that would cost me money to return the item which I no longer had use for given that I needed it in tandem with the item THEY cancelled. Absolutely terrible company. Will never shop from them again!
We’re truly sorry to hear about your experience and understand how frustrating this must be. We'd really appreciate the chance to make things right. We've sent a request for some additional information. Please check your inbox so we can follow up with you directly. Thank you for your patience, and we look forward to resolving this together.
package was intact, reasonable delay bc of 4th of JuLY
Thank you for your review, Rebecca! We're happy to hear your plant arrived safely and that you're enjoying it. We appreciate your understanding with the holiday delay and hope it’s a beautiful addition to your window!
Accurate description, fast shipping, great product
Thank you for your five star review!
Loved looking at the outdoor patio inventory. Easy to navigate the website. Looking forward to receiving my purchase.
Thank you for your five star review!
Easy ordering and quick delivery Not a 5 because the wood was a lot lighter than described
Hi Mark, thank you so much for your kind words! We’re thrilled to hear you had a great experience with us, and thank you for your honest feedback. We appreciate your support and look forward to serving you again!
Great rug. Looks like image the presented. Doesn’t slip on wooden floor. Prompt delivery.
Thank you for leaving a five star review and we're glad you found an amazing rug!
I went through a divorce 2 years ago and because of your reasonable pricing and you free decorating help I have furnished my entire home Thank you
Hi MaryAnne! Thank you so much for taking the time to share your review. We are so glad we were able to help you with this next step.
I love my vase. It is beautiful and perfect for where I wanted to place it. Shipping time was great as well.
We're happy to hear that your new vase arrived exactly as you had hoped and the shipping went well!
Delivery was super fast! The guys who made the delivery did great at communicating and were very professional! Will definitely purchase from Birch Lane again.
Thanks so much Matthew, that really means a lot! We’re glad everything went smoothly with your delivery, and we’ll be here when you’re ready to shop again.
Great quality furniture, excellent delivery experience. Highly recommend.
Thanks so much for the kind feedback, Morgan! We're really glad to hear you’re happy with the furniture and that delivery went smoothly. We appreciate the recommendation!
So far so good. Ordering was easy!!!!!
We're happy to hear the ordering was easy!
You send me an email asking if everything looks ok and when I look at it I can’t see if the address I my lawn sign is correct. I have a chat and told I needed to check that before I submitted the order and I did. So what’s the point of asking me if everything looks ok if I can’t see the detail information on the lawn sign….pointless. Disappointing email.
Hi Linda, we are sorry you are unhappy with your lawn sign. We are sending you an email to resolve this with you.
You’re asking for my rating and you haven’t shipped my item. I think I got this by mistake.
Hi Francesca! Thank you so much for sharing your feedback. If you do need any support with your order, we'll be sending along an email so you can get in touch.
Thanks for the review!
Wonderful curtains and fast service, awesome company....will buy again from them
Thank you for leaving a positive review and we are glad that you love your curtains!
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