Take your paycheck under control.Open B9 Account and move your salary to get approved for a B9 Advance℠ in minutes. No credit check. No late fees.
Written by the business, not verified by us.B9 (bnine.com) has a 4.0 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 57% of negative reviews; Reviews mostly discuss App, User experience, Customer service. Last updated 2026-08-11.
Reviewers had a great experience with this company. Customers frequently praise the intuitive mobile platform, emphasizing its overall simplicity, convenience for daily banking, and the reliable ability to easily manage finances and receive early paychecks. Many individuals also mention the helpful cash advance features that provide dependable financial support when they face tight budget constraints. Some reviewers were not happy with the customer service, noting that support agents can be unhelpful and getting a helpful response often takes a long time. A few other people also felt that unexpected transaction errors, sudden account restrictions, and extra fee charges caused significant daily inconveniences.
Auto-generated from all reviews of this business. For reference only.I do like the fact that you guys help with credit That's probably the best thing about this app and the loaning especially with a guy like me lol
Thanks for sharing! We’re really glad to hear the credit-building features and advance options have been helpful — that’s exactly what we aim to provide. We appreciate you taking the time to leave your feedback!
We appreciate your great feedback!
Good bank great easy advance 👌🏾 very helpful and early payment
We appreciate your great feedback! It's fantastic to hear B9 helps you receive your paychecks early and manage your finances with ease.
I love the app it’s gives me good money and helps me a lot
Fantastic to hear how B9 helps your finances! We're thrilled that getting paid early and having the cash advance option are making life easier. Thank you for your kind words!
Thank you for your feedback! We’re really glad to hear you find the app convenient and easy to use — that’s exactly what we aim for. We appreciate you taking the time to share this!
Worst customer service, can’t even talk to anyone . They supposedly sent out my card 3 times but never got it and then asked me to activate the card before I order a new one? What? I didn’t want to activate a card I never got do someone can use. Horrible customer service DO NOT DO IT
Hi Alice, we’re really sorry to hear about your experience — especially with not receiving your card and the confusion around activation. We completely understand why you wouldn’t want to activate a card you never received. To clarify, a card cannot be used without proper activation and verification, but we agree this situation should have been handled more clearly and with better support. We’d really like to look into what happened with the previous shipments and make sure you receive your card without further issues. Your experience with our support team also doesn’t meet our standards, and we take that seriously. Please reach out to us directly so we can resolve this for you as quickly as possible.
We appreciate your great feedback! Thanks for choosing B9!
Thank you for your kind words!
Love love love very good payroll app and you get paid early
We appreciate your great feedback! It's fantastic to hear B9 helps you receive your paychecks early and manage your finances with ease. We're thrilled to support your everyday money needs, whether it's borrowing funds or sending money quickly. Thanks for choosing B9!
Submitted a funds transfer from my B9 account and paid the fee for an instant transfer that never hit my account. I did not receive any assistance with the transfer by customer service. Ignored by support when attempting to rectify the situation. The worst banking I have encountered.
We’re really sorry to hear about your experience — that’s not the level of service we aim to provide. Instant transfers are typically completed within minutes, but in some cases they can be delayed or declined by the receiving bank, even after a fee is applied. When that happens, the funds are usually returned to your B9 account. That said, you should not have felt ignored when reaching out for help. We take this feedback seriously and would like to review your case to make sure everything is resolved properly. Please reach out to us directly so we can investigate the transfer and provide a clear update.
We appreciate your great feedback! It's fantastic to hear B9 helps you receive your paychecks early and manage your finances with ease. We're thrilled to support your everyday money needs, whether it's borrowing funds or sending money quickly. Thanks for choosing B9!
We appreciate your great feedback! It's fantastic to hear B9 helps you receive your paychecks early and manage your finances with ease.
Thanks so much for the feedback! We’re glad to hear you’ve had a great experience with our quick support responses — that means a lot to us.
Been with b9 about 4 months now and more disappointments then satisfaction… if ur a few bucks short of $300 deposit they won’t negotiate an advance the fees are absurd to transfer to other cards.. if ur check is more than 14 days late even by a few hours they decrease advance limits… robbery
We’re sorry to hear that your experience hasn’t met expectations — we understand how frustrating that can feel. Advance eligibility and limits are based on recent deposit activity, including timing and amount, which is why even small differences can impact what’s available. We know that may feel strict, and we’re continuously working to improve how this is communicated. That said, we’ve recently made an update — the minimum deposit requirement for advance eligibility is now $100, to provide more flexibility. We appreciate your feedback — it helps us improve both the product and the experience.
Thank you for your kind words!
b9 seems to have a beneficial credit building and advance program
We’re glad to hear you find the credit-building and advance features beneficial — that’s exactly what we aim to provide. We appreciate you taking the time to share!
Seriously cannot complain I have had nothing but positive after positive interactions and anything else you could ask for with B9 I am absolutely satisfied and would recommend to any one
It's great to hear you trust B9! We're thrilled to be your go-to for cash advances and everyday money needs. Enjoy perks like early paydays and reliable service. Thanks for the feedback!
I wish there was more of an understanding when it came to the fees and etc
Sorry to hear that — we understand how important it is to have clarity around fees. Some services, like instant card transfers, may include processing fees, but there are also free options available, such as standard bank transfers (ACH), which typically arrive within one business day.
B9 is an awesome app. I enjoy the advances when in need, also being able to get my paycheck earlier.
We appreciate your great feedback! It's fantastic to hear B9 helps you receive your paychecks early and manage your finances with ease. We're thrilled to support your everyday money needs, whether it's borrowing funds or sending money quickly. Thanks for choosing B9!
I've been trying to order a card since I opened my account in November. I've never received one. I've called back in to order another one three other times, and STILL have not received one. I've also had the monthly fee charged twice a month on two occasions.
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