Boat Trader

Thank you for sharing your feedback, and we're sorry to hear you had trouble adding photos to your listing. Our customer service team is always available to help with uploading photos or answering any questions about your listing. Did you have a chance to reach out to them at the time? If not, please send us your listing details at [email protected] and we'd be happy to look into what happened and help get those additional photos added. We appreciate you letting us know, and we want to make sure your listing has everything it needs to perform well.

We're sorry to hear this — messaging is a core part of how buyers and sellers connect, so a breakdown there is a real problem. We've seen a couple of things cause this kind of gap: sometimes a reply gets flagged as suspicious activity and filtered before it reaches the other person, and other times someone ends up creating a second account without realizing it (often from logging in on a different device with Google or Apple Sign-In instead of their original email), which can split the conversation across two accounts. We've requested more details from you through Trustpilot and would really like the chance to look into your specific account and figure out exactly what happened.

Glad the pricing guidance helped set the right expectations from the start, visibility and a realistic price is usually what gets a boat sold fast. Congrats on the sale!

Glad you got it sold, even though we're sad it wasn't through Boat Trader. Price is one factor, but description quality, listed upgrades, maintenance history, and having strong photos all play a real role in how much traffic and interest a listing gets, those are worth a look too as our site attracts high intent buyers who are ready to purchase and know what they are looking for. If a boat's been listed a while without the leads you'd expect, our team is always happy to review it with you and suggest changes. Don't hesitate to reach out if you ever want that support.

Hi Richard, we appreciate your feedback and are sorry to hear about your experience. We'd genuinely like more detail on the "buggy" and "unhelpful support" parts specifically. Please email us at [email protected]

Hi Robert, every account has the ability to cancel a listing and turn off autopay directly from the app or website, so that option is always there if you need it again. But if it's ever hard to track down, our customer service team can point you right to it or take care of it for you, we're always happy to help.

Hi Greg, though we're disappointed you didn't sell your boat on Boat Trade, we're glad that you found our scam information valuable. Scams are common across all marketplaces but it is a priority for us to detect and block attempts to maintain a trusted marketplace. We hope this is information will be useful in any of your future transactions.

We appreciate your feedback, Theodore.

We love to hear this. Thanks for sharing!

Glad the listing process and updates worked well for you, that's the experience we're aiming for. Thanks for the feedback.

Hi Darin, thank you for sharing. We're consistently putting effort into blocking scam leads before they ever reach sellers, since keeping this marketplace trustworthy depends on it, but no filter catches everything. If any of those six inquiries are still accessible, sending them to [email protected] lets our team open an investigation on those specific accounts.

Hi Chester, thank you for sharing your experience, and we're sorry to hear it fell short of your expectations. We understand how frustrating it can be dealing with photo upload issues and unwanted spam messages, and we truly appreciate you bringing this to our attention. Our team is continuously working on updates and improvements to make the buying and selling process smoother and more reliable for our users. We consistently implement new features and product updates to help support this. We'd love the opportunity to understand exactly what happened with your account and photo uploads. Please reach out to us at [email protected] so our team can look into this further and see how we can help. Thank you again for your feedback.

Hi Donna, we appreciate you sharing your feedback. We looked over our records with the email address. provided and could not locate a report on the issues you were experiencing regarding your listing visibility. We completely understand your frustrations and would appreciate the opportunity to look into your account and see what may have happened, Please email us your listing details to [email protected].

We understand your frustration, and we appreciate you letting us know how things went. We did notice that photos weren't uploaded to your listing until a few days after it went live, photos are one of the biggest factors in catching a buyer's attention early on, so a delay there can affect how a listing performs in those first crucial days. Once photos were added we do see that 4 leads were received. We're always looking for ways to help sellers get the most out of their listings, and we'd love the chance to help you optimize things next time around, whether that's photos, pricing, or other details. Feel free to reach out anytime for suggestions.

Thank you for your feedback, and we're sorry to hear about your experience. We looked into your account and found that your listing received 10 leads: 5 were automatically declined by our spam filters before ever reaching you, 4 were delivered but later identified and flagged as spam, and 1 was fully delivered as a genuine inquiry. Unfortunately, scam attempts are a challenge across most online marketplaces, not just ours. That's actually why we've built trust features into our platform to catch and block as many fraudulent leads as possible before they ever reach our sellers.

Hi John, we appreciate your feedback and are glad you sold your boat although we're disappointed it was not on Boat Trader. We noticed photos weren't added to your listing until a few days after it went live, photos are key to getting views, so even a short delay can impact early results. Our team also sends out listing recommendations to help boost performance, as we know how important an optimized listing is.

Hi John, We looked into your account and confirmed that two spam leads were identified and blocked on your listing. Beyond those, other leads that came through were legitimate inquiries, so while spam attempts are frustrating, your listing did receive genuine interest as well. We know scam attempts are an unfortunate reality across most online marketplaces, which is why we continuously invest in product updates and security measures to catch and block as much fraudulent activity as possible, and to keep this a trustworthy space for buyers and sellers. We appreciate you sharing your experience with pricing as well, and we're always happy to help sellers think through pricing strategy and listing details. Feel free to reach out anytime.