Bobleisure (bobleisure.com) has a 3.9 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Sports and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
I read positive reviews from other buyers and had my own positive purchase and shipping experience with the end destination in USA. I couldn't find Vaude in the USA and this pack has the features I value in a commuter pack. I picked the"W" women's version for slightly shorter torso sizing, I'm 67" tall. I think my product began it's journey in Germany, was packed well and received fairly quickly with the cheapest shipping option. Using the pack daily for about 4 months and it's working great. Thanks Vaude and Bobleisure!
S
Steve美国 · 1 review · Experienced 2026-03-15 ·
★★★★★
HORRIBLE CUSTOMER SERVICE
Received a package with the wrong item in the box after I was given the chose to cancel the item. A lesser item was sent in its replace but was charge the full price. I responded to the email and asked for this order to be cancelled. when I tried to contact someone at Bob Leisure 4 separate times with no response.
I should always look at reviews before purchasing from a new vendor…
This one is bad, and you read the other one-star review; their lack of ethics is disconcerting.
• Hidden duty fee (which is impossible to guess since they don't say where they are from). Meaning that the price you see is not what you’ll actually pay;
• They provide an invalid tracking number (the number they provide gets cancelled shortly after being created);
• They don’t respond to inquiries — at all;
• No phone number to contact them.
Now I have a package that is stuck at duties with no tracking number to pay for it. — FedEx sent an automated call to ask for payment, but you can’t pay them unless there is a tracking number, which Bob Leisure will not provide.
Never again, stay away from this site.
B
Brandy美国 · 3 reviews · Experienced 2026-02-02 ·
★★★★★
Initially frustrated, good customer service company
Bobleisure charged me for shipping then I received another invoice for the exact same amount from fedex.
I was contacted by Bob leisure by email after this review was posted explaining that I received a customs charge (from FedEx) for the same amount of the shipping cost, a coincidence. They refunded me their shipping cost.
Thanks for making it right, Sven. I wouldn't have gotten half as frustrated if I could just call and speak to someone.
There was no way to contact Bobleisure.
R
Rick McCarren美国 · 3 reviews · Experienced 2026-01-28 ·
★★★★★
Three concerns with this sock
The company is fine. Pricing, shipping etc. The product the hotronic heating system, XLP1P Surround comfort sock is the product I'm reviewing.
The price, shipping, and product are all as expected from Bob Liesure. No complaint there. The sock is hotronic so the quality is there from hotronic. The socks work as expected and are better than the insole boot warmers for keeping feet warmer. There is a couple of things the buyer should be aware of.
#1 the batteries attach by snaps. Its difficult to get the batteries attached because the socks are compression socks so they fit tight around the calf and the snaps go up and down instead of across so it is difficult to get the bottom snap lined up. A cord type attachment would be much more convenient.
#2. Size is not quit accurate at least for me. I wear a size 11 shoe and ordered accordingly. Because of the compression the socks are tight at the calf and hard to get to the battery connections because of this. If ordering again I would go the XL size. Maybe I just have big calves?
#3. I wear a rather larger knee brace for skiing. I can't get the sock up over the bottom of the brace and if I could I don't think that I could get the batteries to snap in so again a cord attachment would help. So I have to bunch the sock up around the bottom of the brace and try to fit the battery in between the bottom of the brace and the top of my ski boot. This would probably be a problem with any sock I would purchase but anyone buying this or any other sock and are wearing a brace, this will be an issue.
T
Tommy Yates美国 · 1 review · Experienced 2025-12-19 ·
★★★★★
Trying to cancel/refund
UPDATE: Sven did personally reach and helped initiate and complete the order cancellation and refund. Would 100% be willing to do business with this company again if there is more transparency with order fulfillment and shipping.
I have seen a few other recent reviews with similar problems so I hope this review gets seen by the company CEO, Sven. There's been a long delay in order processing and I'm now trying to cancel my order to get a refund. I have messaged/emailed the company twice and have heard nothing back.
