BON PERGOLA (bonpergola.com) has a 4.7 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 57 of them were added in the last 12 months. Last updated 2026-08-10.
The customer service is amazing. When you call, you speak to a human. I completed a large complex project and the team at Bon was great from start to finish (and after). They helped with design, delivery, installation and post-installation questions. I cannot say enough about the customer service. 10/10.
Hi Ben, Your project is amazing! Glad everything went smooth. We hope you enjoy your pergola all year round! BON Pergola.
need better communication - use AI
Hi Richard, Sorry for the miscommunication. One of our guy know what you need, but another person pick up your phone and listen to what you need and prepared as you said. We totally agree that we can do better. Then the exchange wasn't rapidly done was also another situation we faced during thanksgiving event. Pergola went well that we know for sure, and hope this screen goes well! BON Pergola
Fast service and deep knowledge. Pleasure to work with.
Hi Bynnmore, Thank you for the review and enjoy your pergola!
Great quality products and awesome support if you need to call. Spent 17k on a pergola + extras and very satisfied with how it’s performed and held up in the heat.
Hi there, Thank you for the review! Enjoy your weatherproof pergola =) BON Pergola
We purchased a Bon Pergola after searching both locally and on the web for all the options to cover our 15’ x 24’ back patio. The rear of the house faces south here in North Carolina so we have full sun ALL day, all year. Aside from wanting some shade to enjoy our back yard (overlooking the 18th hole on our golf course), we wanted to reduce the solar gain in the south facing room. The Villa Pergola 2.0 (19 x 13 freestanding) fit the bill perfectly both in size and with a surprisingly low cost compared to other quotes we got. After obtaining all the permits from the HOA and the County, we ordered it with extended 9’ posts in white. It came surprisingly fast from California to North Carolina and was delivered professionally to our home with care. My son and I built and installed the pergola in under 6 hours. We did need a 3rd helper to raise the 19’ beams and my wife unpacked all the parts while we worked…so I guess it would be 4 people if I’m being honest. The pergola was manufactured incredibly precise, the instructions were impeccably accurate and easy to understand, all the parts fit perfectly and the finish did not scratch or get damaged at all during assembly. My wife and I were very impressed with how carefully everything was packed and the quality of the pergola. Once completed and installed I was able to then construct the barbecue island I planned to encompass one corner. We love and HIGHLY RECOMMEND Bon Pergola for anyone considering a purchase like this.
Hi Doug, Thank you for sharing your full experience! Really glad things goes well and you are enjoying your pergola! Have a wonderful time with BON pergola!
The person that we worked with was great and the product was delivered without any issues.
Hi James, Thank you for your review. Enjoy your pergola! BON Pergola
Great customer service. We had issues with one of the shades not being the correct size due to some manufacturing issues. After FaceTiming with customer service we received a new one that fit perfectly. Great quality pergola and looks beautiful.
Hi Tanja, Glad everything was going well afterward! Enjoy your pergola BON Pergola
Amazing experience, installing this product. The quality of materials is outstanding! It is a great value compared to other similar products.
Hi Keith, Thank you for your review! Enjoy your pergola. We will be here through out the journey of having the BON pergola!
Pergola looks amazing. Fit's perfectly. The installer who BP recommended did an amazing job. It was legitimately the perfect purchase and process. Will be back again for more.
Hi Ian, Thank you for the review! Always glad to see happy customer for sure! Enjoy your pergola!
BON PERGOLA offers stylish and durable pergolas with excellent craftsmanship
Hi Jolie, Thank you for the review! BON Pergola
Great product, packed very well and installation was a breeze. Two guys four hours.
Hi Mark, Glad it goes smooth! Enjoy your pergola.
Easy to deal with and they have a great product!
Hi Danny, Thank you for the review. And we are here with you through the pergola journey!
I think the product is awesome, my issue was the delayed shipment, the heater and a LED light cable were not with the initial order, hardware packages were not labeled and some of the base plate holes did not line up with the posts. I like directions the old way ..on paper..step by step !
Hi Bob, I am glad we figure it all out through the text and phone. Sorry that this custom order was not labeled properly. We will do better for sure! Thank you for all kind of suggestions in the same time. And sorry for lighting part that was delayed. (at least the main pergola was not delay). Totally get you on the paper instructions part. We will find a way to make it happen even for the custom order! We like you as a customer for sure. Let's us know if there is anything we can help with, and you know where to find us! BON Pergola
A high quality kit with clear instructions! Everything fit as designed, holes lined up properly, and all hardware needed was present. You do not need a professional to install this if you have any erector set experience. It took me and two others 3 hours to build it, and then me alone another 1 1/2 hours to finish it, including the time needed to pick up and break down the excellent shipping materials
Hi Michael, Thank you for your review. Glad it goes smooth. Enjoy your pergola!
High quality kit with clear instructions. Everything fit as designed, all the holes lined up, and it all works as it should. I'm impressed with the quality of the hardware, and it took me and 2 helpers 3 hours to erect it, and then me another 1 1/2 hours to finish it, including the time needed to break down the highly effective shipping cartons. You don't need a professional to do this if you have ANY erector set experience and can read directions.
Hi Michael, Thank you for your review. Glad it goes smooth. Doing our best. Enjoy your pergola!
The quality of the pergola and accessories was sub par, the details and specs online are all incorrect and outdated, as are instructions, worst of all, the sales team is entirely dishonest, misrepresenting policy, product details, and entirely untrustworthy as we agreed un writing about return details extremely generous for Bon Pergola, after they stored a mis delivered item unauthorized on our property as well, then they attempted to reneg and not refund any amount of the item, although the product arrived damaged and we kept part of the damaged item as well in exchange for partial refund. Absolute nightmare. Buyer beware! The "paper instruction" is also not up to date whatsoever. The item that was left was NOT in box and identified as incorrect, yet left anyways for weeks in addition to trash crates not associated with order we addressed separately at much inconvenience I did not go into those details here. I also supervised this for over 2 hours before changes were improperly made without my supervision after signing. The boxes appeared fine, but damage was identified and documented and sent after opening. For the return - INCORRECT, YOU ARE MISSING AN HOUR LONG PHONE CALL AND EMAIL WRITTEN AGREEMEMT AND PHOTOS SENT in which all details of return were confirmed that your company is no attempting to reneg on after arranging return and also complaining we did not repackage your mistaken delivery when we likewise sent photos of items before transport. You are also trying to blame the shipper in a manner that makes no sense as you ship with different companies. We cannot begin to comprehend why you are complaining about a shipment issue insirance issue when that has nothing to do with us or our return, perhaps to deflect and make an excuse? And again, video and photo show boxes. We have documentation of damage sent to you via email. Lots of "suprises" that are in fact not a surprise but willful ignorance and deflection. - Team Sanity
Update: 8/18/2025 There was a misunderstanding in between the team and the customer. Resolved and cleared. Sorry for your hard feeling! We are here to make it right for sure. BON Pergola Team Below 8/15/2025 Hi Victoria, Sorry for your bad experience. Glad the product is working well, but we would like to address a few things that we found there must be miscommunication upon: 1. Instruction: We understand sometimes our people can make careless mistakes by putting the wrong instruction into the package, so we had to put extra paper on top of our pergola outer box to remind customers to download the latest instruction that is up to date on it. Sorry that you did not see that. 2. We are known as 100% honest. We might not be the best, but we are always trying to do our best in every aspect. We have reviewed all the calls, emails, and texts to make sure we are sure we are not doing wrongful action. 3. We did mention that the product can be installed but there will need to be adjustment on site for the sides. We have many other projects that have the same situation and install the same product. Sorry that wasn't under your expectation. Hope we did better. 4. Stored a mis delivered item: On the same day of delivery, we were talking to the delivery person and you on the video call and have them remove all the items that we know it's not for you. We end up finding out we left a box of frames because we thought that was another item. Later we found that is not the right product, so we took them back with the screen return afterward. (And for the missing screen, we ship another screen to you right away). Is there something we are missing here? 5. Return and refund. We did say that all the returns are supposed to be in its original box with undamaged condition to give you full refund WHEN we are supposed to charge shipping and restock fees for any return. We feel that our good faith is being used in the wrong direction because we promise if this screen comes back in good condition, we will take care of the shipping cost. When we received the return, we took photos of it before opening and after opening the box. It's clearly not in its original box and has many leaves, residue, scratches, and condition that the product clearly has been left open without care outside for some time. This is surely not a new condition. Hope you understand. 6. Damaged item: The only damage product was damage during transit, and we took it back as soon as we are aware of it. Hope you understand. Sorry for your experience, but hope we can do better to address your issue. BON Pergola Team.
Hi Tom, Thank you for your feedback! BON Pergola Team
Seems to be a well made product , Was relatively easy to put together . Just be prepared for large delivery and might have to have additional help or equipment to unload. Customer service has been excellent without a lot of buttons to push in order to talk to someone.
Hi Jerry, Thank you for the reviews! Glad things went smoothly. Enjoy your pergola! BON Pergola
The team worked with us to meet our specific needs. They gave us a great product at a good price. Very happy overall. Areas that could have been improved were around more detailed installation instructions. Had to go back and forth and do a bit of searching to find what we needed. The big pergola remotes had no explanation as to how they worked and how they worked with the small light remotes. Also, can’t get the Bond box to connect with the pergola lovers. Works I buy again and recommend to others, absolutely. Very happy with the product.
Hi Charles, Thank you for the reviews! Your are right that we have so many improvements and new products that we need to work better on our installation and guides! Thank you for the feedback. Appreciated it. Enjoy your pergola! BON Pergola
After researching extensively, I chose Bon Pergola for our motorized pergola—and I couldn't be more satisfied. From the start, their customer service was exceptional: responsive, knowledgeable, and genuinely invested in finding the right pergola for our space. We went with the Villa Pergola model, and its sleek design and sturdy aluminum frame have exceeded all expectations. The motorized louvers give us total control over sunlight and airflow, and even through intense weather—heat, wind, and a sandstorm—it stood strong. Special shoutout to BlueFiks Company, who handled the installation with precision and professionalism. Their team arrived on time, worked efficiently, and ensured everything was perfectly aligned. Their attention to detail really enhanced the whole experience. Bon Pergola also accommodated our delivery timeline, letting us prep the patio first—a huge help. The integrated LED lights added a beautiful ambiance at night, and the customizable colors are a surprisingly fun touch. One standout moment was when Bon Pergola replaced a broken heater without hesitation, even after we’d had the box unopened for over a month. That kind of service is rare and appreciated. In short, Bon Pergola delivers outstanding quality, and with BlueFiks' expert installation, the results speak for themselves. I highly recommend this duo for anyone looking to upgrade their outdoor space with elegance and durability.
Thank you Mani for the great review! Enjoy your pergola and let us know if you need any help! BON Pergola
61 reviews matching