About BON PERGOLA
Data updated- Website
- bonpergola.com
- Category
- Construction & Manufacturing
- Location
- United States · Lake Forest
- Status
- Unclaimed
- Last 12 months
- 57 reviews
- Replies to negative
- 100% (4/4)
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Is BON PERGOLA legit?
BON PERGOLA (bonpergola.com) has a 4.7 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 57 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
We love the pergola and it operates…
We love the pergola and it operates great. It allows us to enjoy our deck all day on a south facing side of our house. Before, the mid day heat was just too much but the BON Pergola gives us the protecting from the sun and rain and we can open it up at night and see the stars!
Reply from BON PERGOLA2026-07-23
Hi Curt, Thank you for the review! Glad you are able to use your patio with more confident =) Enjoy your pergola.
Great response to fix things
Great response to fix things .No problems. .
Reply from BON PERGOLA2026-07-23
Hi RiChard, Thank you for the review! Enjoy your pergola.
We love the 13x19 Villa 1.0 pergola we…
We love the 13x19 Villa 1.0 pergola we purchased with motorized louvers. We added motorized screens, ceiling fans and heaters so installation was more time consuming than originally thought. 100+ temps didn't help either. Slow and steady. We would probably cut our time in half if we did it again. We had three guys when putting up the motorized screens since they were a bit heavy and wanted to play it safe. Through out the whole process customer service was either available or would return calls quickly. Just a few tweaks left and I can stick a fork in it!
Reply from BON PERGOLA2026-07-21
Hi Michael, We are here for you. You know where to find us. Let's get this install finish and enjoy your pergola =)
The team at Bon Pergola is always…
The team at Bon Pergola is always extremely helpful with design ideas and technical support. Ordering and shipping is a breeze.
Reply from BON PERGOLA2026-07-21
Hi Bill, Thank you for working with us for years! Always great to work with you as well!
Pergola Rain Sensor.The staff has kept me aware of the plan…
The staff has kept me aware of the plan to replace my rain sensor.
Reply from BON PERGOLA2026-07-21
Hi Michael, Thank you for the review. Enjoy your pergola =)
Eric understood real quick I was in…
Eric understood real quick I was in need of a correction and without hesitation shipped me a replacement part asap.
Reply from BON PERGOLA2026-07-21
Hi Wesley, Thank you for your review! We will always do the best we can =) Enjoy your pergola.
Bon Pergola- #1 Choice
After much research, Bon Pergola was my #1 choice for a Custom Villa Pergola. I was not disappointed. Bon Pergolas is a company with a team that has your best interest at heart. From start to finish, the team was available for questions and provided information in a timely fashion. In my opinion, Bon Pergola provided the best value for the money compared to other options.
Reply from BON PERGOLA2026-07-21
Hi Gary, Thank you for your review! We really care about our customer and do the best we can at every level. Enjoy your pergola!
This is a #1 quality Perogola.
From the first moment I considered buying their pergola, Bon employees have been courteous, helpful, informative, and very responsive. They helped solve problems and were there for me 24/7. Oh BTW, when you call you get to talk to a real person right away .... no AI fake person.
Reply from BON PERGOLA2026-07-21
Hi Larry, Thank you for your review! And yes, no AI, no faking! Enjoy your new extended room! (under the pergola)
Just wanted to say thanks
Just wanted to say thanks. The team at Bon was amazing with my purchase. The pergola looks amazing in our backyard. The assembly went great.
Reply from BON PERGOLA2026-07-21
Hi Jeremy, Thank you for your review. Glad everything turn out well! Enjoy your new enjoyable yard with a BON pergola =)
Looks great...
Looks great... I had a problem with lighting, and it was resolved the next day.
Reply from BON PERGOLA2026-07-06
Hi Michael, Thank you for the review. Let us know if you need any other help =)
Great product bad service
Great product. Terrible service. Spent @75k on 3 products. All 3 were delayed. 2 were in stock then out of stock. Took 3 weeks to ship something that I quoted 3-5 days
Reply from BON PERGOLA2026-07-03
Hi Josh, You are right! Sorry about the delay. We are doing our best daily to make it work better. Just to share with you. First order was a custom order. That delay happens right during Christmas and new year where we couldn't find shipping company to get the shipment going on time. Second order of the two pergola was our brand new color when we first launch it, so we had to only 1 unit. We were able to ship out the first 1 in the 6th business day after we know we don't have enough inventory so we are shipping one first. And since the second one is still in production, so you agree to switch size. One of our team member might not explain well enough that the pergola was not ready at that time. Totally understand the delay and miscommunication. We will improve on this. And glad the product is always good and reliable! BON Pergola
Great Customer Service
I called needing a replacement part. They were very easy to work with and no push back on warranty item. Part was received timely.
Reply from BON PERGOLA2026-06-24
Hi Amy, Thank you for your review. Enjoy your pergola!
The website says simple to assemble and customer service
The website says simple to assemble. Not a chance the directions are awful. ( I showed them to several people helping me and all agreed) They say you can contact them for help but numerous time I sent text and emails with pictures and questions. Nobody ever returned text or email. So I ended up putting louvers in wrong after sending a photo of a couple in asking if correct and no response. Do not count on the directions nor the company to answer your questions. Spent over $ 15,000 I expected much better help and communication Finally I just gave up on them
Reply from BON PERGOLA2026-06-24
Hi Art, Sorry about instruction that was given wrong in the beginning. And we will do our best to improve on it. Our grand retractable pergola simply is a very complicated system. This usually take much more times on assembly and planning as we stated on the product page. We are here ready to help when you are ready to finish the project properly. In the same time, we know we have been troubleshooting on text, call, and video call for multiple days. And before we reaching out again, we were waiting for your text reply to confirm if the louver direction was in the correct position before you move on. Sorry that you feel like you are alone through the process. And if you are still not done with the project, please let us know and we will continue walking through with you. 6/29/26: Talked to the customer and we align our installer to help on installation. 7/8/26: Installer was able to help the customer to finish this complex build. (customer was actually really close to finish himself already for this grand retractable pergola) BON Pergola Team
Enjoyed working with the Irvine team
Enjoyed working with the Irvine team. They were responsive and very accommodating when I visited the warehouse multiple times to view the display models. They helped me load my car with the parts once we decided to move forward. Their team assembled the shed in two hours and we're thrilled with the product.
Reply from BON PERGOLA2026-06-21
Hi Jeff, Glad working with you as well. Enjoy your shed, we will be here when you need us.
Bon Pergola's CS is the finest
Bon Pergola's CS is the finest. as a contractor, it is essential for us to work with a company that supports their product. we had a product issue and after troubleshooting, they sent us the new part which resolved the issue. the Pergola is well constructed and worth the investment.
Reply from BON PERGOLA2026-06-21
Hi Gervan, Doing our best as always. Thank you for your review. This tells us that we are on the right direction!
An amazing Pergola system. Exceeding all expectations.
Product exceeded our expectations for quality, workmanship, functionality and is very appealing.
Reply from BON PERGOLA2026-06-21
Hi Lear, Thank you for your review. Your project is such as fun custom pergola! Enjoy your pergola =)
Great customer service Kimber’s team…
Great customer service Kimber’s team and super installer team Alex. Quality and excellent products. Wonderful warranty. We love everything about Bon pergola
Reply from BON PERGOLA2026-06-11
Hi Anthonia, Thank you for your great review. And hope we can earn a 5 stars review instead of 4 stars! Enjoy your pergola!
Replaced broken screen - Great Service
Bon Pergola replaced my screens when the wind broke them. No problems and no hassles. Great customer service.
Reply from BON PERGOLA2026-06-11
Hi Johnny, Doing our best! Enjoy your pergola!
Fantastic customer service!
Personalized service! Thank you.
Reply from BON PERGOLA2026-06-11
Hi Christy, Doing our best! Enjoy your pergola! We will be here when you need us.