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Vehicles & Transportation

Bookinglane

62 reviews

4.762 reviews
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About Bookinglane

Data updated
Website
bookinglane.com
Category
Vehicles & Transportation
Location
United States · San Francisco
Status
Unclaimed
Last 12 months
62 reviews
Replies to negative
100% (3/3)
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Is Bookinglane legit?

Bookinglane (bookinglane.com) has a 4.7 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.

What people say

G
Gina Ilegra · 1 review · Verified · Experienced 2026-07-21 ·

great communication!

Reply from Bookinglane2026-07-23

Thank you, Gina! We always aim to keep things clear and easy—so glad it showed. Hope to see you again soon!

J
Jane Jamison · 5 reviews · Verified · Experienced 2026-07-21 ·

I was extremely impressed

I was extremely impressed! Despite a very delayed flight, the service accommodated me totally! My driver was courteous, efficient, and a great conversationalist. I would highly recommend this company!

Reply from Bookinglane2026-07-21

Jane, thank you for the wonderful review! We know how stressful travel delays can be, so we're delighted we could accommodate you smoothly. Your driver will be thrilled to hear your feedback. We appreciate the recommendation and look forward to serving you again.

M
Megan Kuhlmann · 1 review · Verified · Experienced 2026-07-20 ·

This was a remarkably fantastic…

This was a remarkably fantastic experience for my traveler and I'm so grateful your team was able to accommodate my last-minute booking . You saved us! Thank you!

Reply from Bookinglane2026-07-21

Megan, thank you for the wonderful words! Accommodating your last-minute booking was our pleasure, and we're delighted everything went smoothly for your traveler. Looking forward to working with you again soon.

M
Mark Cobb · 2 reviews · Verified · Experienced 2026-07-19 ·

Great with the Whole Family

The driver was very polite and easily adapted to the whims of a family of 5: patience for an unplanned lunch, daughters' shopping quest, and locating our final destination. We would recommend it to anyone!

Reply from Bookinglane2026-07-20

Thank you so much, Mark! A family of five with a few surprises along the way is no small feat, and we're so glad your driver could roll with it all—lunch, shopping, and everything in between. Your recommendation means the world to us. We'd love to have you all aboard again anytime!

C
Curt Anderson · 1 review · Verified · Experienced 2026-07-20 ·

Excellent driver

Reply from Bookinglane2026-07-21

Thank you so much! It was a pleasure driving you. Hope to see you again soon. 🙏

M
Mark Sessa · 1 review · Verified · Experienced 2026-07-18 ·

Perfect

On time, excellent vehicle, high-quality gentlemen took care of us safely! Easy to book and excellent communication. I will use this service again, if not exclusively! Thank you.

Reply from Bookinglane2026-07-20

Thank you so much, Mark! We're thrilled everything came together perfectly—from booking and communication to getting you where you needed to go safely. It means a lot to hear you'd use us again, and we'd be honored to be your go-to service. See you next time!

N
Nyeisha DeWitt · 2 reviews · Verified · Experienced 2026-07-19 ·

My driver Ronald was AMAZING

My driver Ronald was amazing. He made a long ride feel like I was only riding for minutes

Reply from Bookinglane2026-07-20

Thank you, Nyeisha! We love hearing that Ronald made the ride fly by—that's the kind of experience we strive for. We'll be sure to share your kind words with him. Thanks for riding with us, and we hope to see you again soon!

R
Ryan Bagley · 1 review · Verified · Experienced 2026-07-18 ·

Sam was wonderful

Sam was wonderful! Very professional

Reply from Bookinglane2026-07-20

Thank you, Ryan! We're so glad to hear Sam took great care of you—professional service is exactly what we aim for. We'll be sure to pass along your kind words. Thanks for choosing us!

W
William Holley · 5 reviews · Verified · Experienced 2026-07-18 ·

Great service driver was amazing also

Reply from Bookinglane2026-07-20

Thank you so much, William! We're thrilled to hear you had a great experience, and we'll be sure to pass along your kind words to your driver. We appreciate you taking the time to share this and hope to serve you again soon!

G
Gordon Astles · 1 review · Verified · Experienced 2026-07-16 ·

Great driver

Great driver. Good mood music.

Reply from Bookinglane2026-07-17

Thank you for the great review! We're so glad you had a great experience, and we look forward to welcoming you back soon!

R
Rhett Keller · 1 review · Verified · Experienced 2026-07-15 ·

Ali was wonderful

Ali was wonderful. Very communicative and took great care of my parents visiting NYC. Thank you!

Reply from Bookinglane2026-07-16

Thank you! We're so glad Ali took wonderful care of your parents in NYC — we'll pass your kind words along to him. We hope to welcome you and your family back soon!

S
Susan Keller · 3 reviews · Verified · Experienced 2026-07-15 ·

Ali was very professional

Ali was very professional, helpful and we enjoyed the ride into the city. His vehicle was top of the line.

Reply from Bookinglane2026-07-16

Thank you! We're thrilled Ali made your ride into the city so enjoyable, and that you loved the vehicle — we'll share your praise with him. We hope to serve you again soon!

A
Alex Barras · 1 review · Verified · Experienced 2026-07-15 ·

Great service!

Prompt and on time - great experience

Reply from Bookinglane2026-07-15

Thank you! We're thrilled you had a great, on-time experience — punctuality is our promise. We hope to serve you again soon!

K
Keith Power · 1 review · Verified · Experienced 2026-07-14 ·

Very expensive for a one hour drive to…

Very expensive for a one hour drive to the airport in a car that was smaller than expected, and not as clean as one would expect for $800 one hour service.

Reply from Bookinglane2026-07-15

Thank you for your feedback, and we're sorry the experience didn't reflect the value you expected. Comfort and cleanliness are non-negotiable for us, and we regret the vehicle fell short on both — that's not the premium standard we're built on. We'd genuinely welcome the chance to show you what our service should feel like: the right vehicle, spotlessly prepared, and a seamless door-to-door ride. Please reach out to us directly and we'll personally make sure your next trip is nothing short of first class.

H
Hollis Lazo · 1 review · Verified · Experienced 2026-07-13 ·

Exceptional Service

Silvia went above and beyond in making certain my family got home securely. We are grateful for her kindness and professionalism.

Reply from Bookinglane2026-07-14

Thank you so much for this heartfelt review! We're delighted to hear Silvia went above and beyond to get your family home safely. Her kindness and professionalism are exactly what we value, and we'll be sure to share your gratitude with her. It was our pleasure to serve you, and we look forward to welcoming you back soon!

J
JN · 2 reviews · Verified · Experienced 2026-07-12 ·

Very accommodating drivers

Very accommodating drivers, great cars and easy to book! Excellent service.

Reply from Bookinglane2026-07-14

Thank you! We're thrilled you loved the drivers, the cars, and how easy booking was. Excellent service is our promise — we look forward to seeing you again soon!

L
Larry Lawson · 3 reviews · Verified · Experienced 2026-07-10 ·

The driver was late for pickup

The driver was late for pickup. The app did not allow me to adjust the time for pickup after scheduling.

Reply from Bookinglane2026-07-14

Thank you for your feedback, and we're sorry for the late pickup. Regarding the app, pickup times can't be adjusted within 4 hours of the scheduled time — but you can always reach out to us directly and we'll gladly make the change for you. We're sharing this with our team, and we hope to earn a smoother ride with you next time.

L
LJ · 1 review · Verified · Experienced 2026-07-12 ·

no different than an Uber

I was only impression there would be a driver waiting inside the airport for me with a sign and that was not the case. I had to call the driver to find out where they were and wait for them just like I would any other Uber. Then when they reached my final destination, they did not even wait for me to walk inside before driving off. They did not offer to help assist with the bags. It was just very disappointing.

Reply from Bookinglane2026-07-14

Thank you for sharing your experience, and we're truly sorry it fell short of your expectations. You're absolutely right to expect more — our premium meet-and-greet service includes a driver waiting inside the terminal with a name sign, assistance with your luggage, and the courtesy of seeing you safely to your door. What you described is not the standard we hold ourselves to, and we sincerely apologize. We'd love the opportunity to show you the experience we're known for. Please reach out to us directly and we'll personally arrange your next ride to make it right.

M
Marian Vijolan-Bobelea · 1 review · Verified · Experienced 2026-07-11 ·

Professional

Reply from Bookinglane2026-07-14

Thank you! Professionalism is what we strive for — we hope to serve you again soon.

C
Cheryl John · 1 review · Verified · Experienced 2026-07-07 ·

Everything was done on a professional…

Everything was done on a professional level! He was very helpful.

Reply from Bookinglane2026-07-14

Thank you! We're thrilled everything was professional and that your driver was so helpful — we'll pass your kind words on to him. We look forward to serving you again soon!