Bookinglane (bookinglane.com) has a 4.7 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
They are excellent! We will use this Car Service over and over again. Very communicative, beautiful cars, professional, on time and the drivers are the best!
Thank you for the incredible words! We're thrilled you enjoyed our cars, our drivers, and everything in between — and we're honoured you'll choose us again. See you on your next ride!
Very smooth ride. Thank you.
Thank you for the wonderful feedback! We're delighted your ride was smooth and everything went well. It was a pleasure to have you with us, and the whole Bookinglane team looks forward to welcoming you back soon.
Petr is a fantastic and reliable driver. He got us to our destinations safely and was able to make a quick additional stop for one of the passengers. Thank you for the great ride!
Thanks for the wonderful review! We're so glad Petr took great care of you, and we'll pass along your thanks. Safe travels, and we hope to see you again!
Expensive. Didn’t like £40 charge for luggage help. Booking process was very good. Liked having tip included in price.
Thank you for the great feedback! We're proud to deliver a seamless booking experience with transparent, all-inclusive pricing — including the tip — so there are never any surprises. The £40 luggage service reflects the dedicated care and secure, insured handling of your belongings, but we completely understand every traveller's needs differ. We'd love the chance to walk you through our service options on your next trip to find the best fit. We look forward to welcoming you back!
Thank you so much for the kind words, Robert! We're thrilled to hear that our communication and service met your expectations. It was a pleasure having you with us, and we look forward to welcoming you back on your next journey.
Very friendly and respectful Good communication and on time.
Thank you for your kind feedback! Looking forward to serving you again soon.
The train was late but the driver was patient and was clever enough to send me a photo of where he was parked and the vehicle plate numbers.
Thanks for sharing this! We're glad our driver's patience and helpfulness made your pickup stress-free. Safe travels!
Great service and super professional driver
We appreciate your feedback! We're looking forward to providing you with professional service again.
Outstanding driver, Michael Obeng, made trip a pleasant one
Thank you for your kind words about the chauffeur Michael! We're looking forward to serving you again soon.
The driver was very attentive and professional. This service was booked for my brother’s wedding pickup and it couldn’t have been any better.
Thank you for the lovely review! We're so glad our driver helped make your brother's wedding day smooth and special. Congratulations to the happy couple!
Thoughtful driver , right on time , great safe ride.
Thanks so much! Glad you enjoyed a safe, on-time ride — hope to see you again soon!
The nicest driver .. thank you
Thank you so much for the kind words! It was a pleasure having you, and we hope to see you again soon. Safe travels! 🙏
Easy to book! On time every time! Luxury vehicles. Top notch professional drivers. Good bye Uber!
John, this made our day — thank you! We love that you noticed the details that matter most to us: punctuality, the quality of our vehicles, and the professionalism of our chauffeurs. We put a lot of care into all three. And yes, once you've experienced Bookinglane, it's hard to go back! We look forward to many more rides together. — The Bookinglane Team
Thank you for your kind review! We’re looking forward to serving you again!
Thank you so much! Clear communication is something we really value, so it's wonderful to hear it stood out. We look forward to driving you again soon!
Right on time, incredibly helpful. Super polite. Harutyun was excellent! Thank you!! Vic Tapson
We truly appreciate you taking the time to share your experience. Delivering reliable, courteous service is our top priority, and we're thrilled it showed. Thank you for choosing us—safe travels until next time!
Driver arrived early. Comfortable clean car. Driver gave good advice about the airport.
Thank you for the great review! We're so glad the early arrival and clean, comfortable ride hit the mark—and that the airport tips came in handy. Safe travels, and we hope to drive you again soon!
My driver was Mr. Fedorov, and he was excellent. He met me at baggage claim and escorted me to the car. The car was spotless and Mr Fedorov was an excellent driver! I highly recommend this service.
Hi Sarah, We appreciate your feedback! Looking forward to serving you again!
When booking this ride, I told them my client was in a wheelchair and accommodations were needed. They said they understood, but the car came and no accommodations were done. They had to send another car, after mentioning if that one didnt work then a third one would. This made my client extremely late for his very important court appointment. I wish everything would have been organized from the start. They did nothing to ensure this problem would not happen in the future so I will not be booking with them again.
Thank you for your feedback. We'd like to share some context that we believe is important in this case. This reservation was booked as a sedan — a vehicle class that is not compatible with non-foldable wheelchairs due to trunk size limitations. At the time of booking, the only note provided was "wheelchair," with no mention of the chair type or dimensions. Had we known the wheelchair was non-foldable, an SUV or larger vehicle would have been recommended and arranged from the start. Despite this, our team responded immediately once the incompatibility was discovered on-site. We arranged a complimentary SUV upgrade and ensured your client was transported for both transfers without abandoning the booking. We genuinely regret the inconvenience and delay this caused. We are using this experience to improve how we collect accessibility information at the time of booking, so the right vehicle is matched from the very beginning. We hope to have the opportunity to make this right. — The Bookinglane Team
Had a wonderful ride with Ronald who drove me to the airport.
We appreciate your kind words! We are looking forward to serving you in the future.
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