Fantastic items
Fantastic items, shipped quickly!
About Branded Promo
Data updated- Website
- brandedpromo.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 0% (0/1)
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About this business
Branded Promo is based in the vibrant and historic city of Boston. We’re here to simplify what can be a challenging task by offering a simple and effective ordering process. Our account managers are ready and excited to bring to life a great product for your brand’s visibility. Products include air fresheners, custom hats, fans, and tech gifts. Visit brandedpromo.com – shop online and reach out to us today.
Written by the business, not verified by us.Is Branded Promo legit?
Branded Promo (brandedpromo.com) has a 5.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, prompt, and easy to communicate with throughout the entire custom ordering journey. People highlight the exceptional quality of the personalized items and the remarkably efficient turnaround times that make every project completely smooth and stress-free. Some reviewers were not happy with certain product limitations, noting that specific items arrived damaged due to weak packaging or failed to meet strict minimum quantity rules. Consumers also mentioned occasional disappointment when certain goods did not quite match their initial design expectations or personal artwork preferences.
Auto-generated from all reviews of this business. For reference only.What people say
Horrible Service Pre-Sales....
Absolutely no way all those reviews are legit. I attempted twice to buy some branded lanyards for my company. First try, I ordered 150, as was an option for that specific lanyard on their website. Paraphrased Sr Account Mgr response: you have to order at least 150. I jokingly said you must be with revenue prevention because that is the exact qty I ordered. Writes back, that was a type and it should have been 250. No problem, I went to their website and found another lanyard that had qty options of 50 and 100, and requested a quote for 100 of those. Paraphrased Sr Account Mgr response: Those are provided by the same manufacturer so you have to order 250. You see what I'm looking for and you see the qty I need - how about a little help maybe finding a product that meets my needs... Or maybe act like a sales person and ask if there is some other product that would work. But good god man - how successful is that company that you can just so easily turn away paying customers??!!
Nice product + customer service
Rio was very responsive to requested changes for the Custom Laguiole French Wooden Waiters Corkscrew with Giftbox. I would have preferred to upload my own artwork, but we got what we needed, on time, and the quality was as expected.
I highly recommend Tim Turner with…
I highly recommend Tim Turner with Branded Promo! He was absolutely awesome to work with. He helped me with my mini fans for my event, and the entire process was smooth from start to finish. Tim was professional, responsive, patient, and made sure everything turned out exactly the way I wanted. His customer service was outstanding, and he truly went above and beyond to make sure I was happy with the final product.
Great experience with Branded Promo
I had a great experience with Branded Promo! The lanyards they produced were excellent quality and looked exactly as expected. The turnaround and shipping were quick, which made the entire process stress-free. Their pricing was also much more affordable than several other companies I looked into, without sacrificing quality. If you’re looking for custom promotional products at a great value, I definitely recommend Branded Promo. I’ll be ordering from them again!
Jamalle has been incredible!
Jamalle has been incredible. We had a really particular need and he went above and beyond to make sure the product we envisioned was the product we got. His responses were prompt, friendly and really knowledgeable. It was great to work with an actual human and who met our needs. So happy we found them and will continue to work with them in the future!
Thank you Nick J
Thanks to Nick J's exceptional customer service, we were able to get the order submitted on time after delays on our part. He truly rallied to make it happen for us.
Jamalle Connolly was wonderful to work…
Jamalle Connolly was wonderful to work with! He was incredibly responsive, kind, and helpful throughout the entire process. He made ordering promotional items for our company easy and seamless, and we were very happy with the final products. We truly appreciated his exceptional customer service and will absolutely be returning because of the great experience he provided!
Very fast and responsive
Rio was very attentive, patient, and accommodating. We will definitely be reaching out to Rio again for future orders for our company.
Leo went above and beyond to assist me…
Leo went above and beyond to assist me in meeting our needs within our budget. Absolutely fantastic customer service.
Rio was super helpful and fast!
Rio was incredible to work with
Rio was incredible to work with! His timely response time and upfront transparency was very much appreciated. They did exactly what nobody else could do within their scope. Great service from start to finish!
Helpful service & excellent results
I ordered custom pour spouts for an event. I submitted art and the proof didn't look great due to the colors in my logo. I asked to change a color and the team handled it and sent a proof right away. The next proof was great and the items just arrived yesterday and are exactly what I wanted. And, they arrived in plenty of time for my event next week. Very happy with the entire process.
I worked with Nick J on ordering some…
I worked with Nick J on ordering some personalized tote bags- and they exceeded my expectations! First, Nick is amazing! There was a bit of back and forth on making these bags perfect and Nick was patient, understanding, and so great to work with from start to finish. He totally helped the vision come to life and got us the bags on time with a short delivery window. The bags were a huge hit- we sold out the first night and had people coming back everyday for more! Thanks Nick for everything!!!
Very satisfied with our logo squishies
Very satisfied with our logo squishies. Tim was very prompt, honest and helpful. So refreshing to have an actual person answering our questions! Shipping was quick and easy.
Very Positive Experience
Customer Service and communication was great working with Rio at Branded Promo. He was able to help facilitate a quick turn order for my customer.
Great CSR and product!
Branded Promo provided outstanding customer service throughout the entire process. Their efficiency, responsiveness, and quick turnaround made ordering simple and seamless. We highly recommend Branded Promo for their professionalism and exceptional service.
Great experience
Easy to stay in touch and get questions answered, product mockups were accurate to what was received. Great price on everything and we will go through our rep with Branded Promo again in the future if we have other product needs like this. Tim Turner was a great help
Quick Follow Through
Rio jumped right on my request and processed it in time for my event.
Branded Promo is an excellent company…
Branded Promo is an excellent company to work with. I placed two orders, one for visors and one for lip balm. Both were of the highest quality, were exactly what we wanted, and arrived on time as promised. Tim was very helpful with the entire process.